Ratings based on 252 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Very underwhelming. The room was quite basic, dated but comfortable and clean. There was a lot of dust by the spa. The spa facilities were tired, small and very busy with people using the gym which I’m assuming is open to non guests.
There were families in some of the rooms which meant that the loud noises and screaming/ banging made for a very un-relaxing evening. Quite the opposite of what I expect from a spa. Thankfully the lovely and very helpful reception staff upgraded me to a new, quieter room. The breakfast again was very underwhelming. Where it said plum tomatoes with the full English, it was a a pretty raw basic shop tomato.
by A verified traveler
Posted 6 Oct 2024
This was a very nice place to stay. The staff were very nice and the food was great but unfortunately we did not get the relaxing break we intended to as we were woken up by horrendously loud creaking floorboards from people walking around in the room above at 5.30 am ! The creaks were so loud and constant they kept us awake . We reported this to reception but no apology and nothing done to rectify.
Would not stay in room 12 again.
Comment from Hotel Management
25 Oct 2024 by Emma, Hotel Management
Good Morning Thank you for taking the time to leave a review.I am glad to read that you found the staff at the hotel very nice and the food great. Please do accept my apologies with regards to the room allocation, I will ensure your feedback is passed on the maintenance team and this matter is looked in to, apologies this matter wasn't rectified for you when you were with us.We hope to welcome you back to the hotel in the future.Thank you
by A verified traveler
Posted 3 Sep 2024 on Hotels
by A verified traveler
Posted 21 Aug 2024 on Hotels
by A verified traveler
Posted 5 Aug 2024
by A verified traveler
Posted 6 Jun 2024 on Hotels
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 31 May 2024 on Hotels
by A verified traveler
Posted 27 May 2024 on Hotels
by A verified traveler
Posted 6 May 2024 on Hotels
Nice stay, staff were great!
Comment from Hotel Management
31 May 2024 by Emma , Hotel Management
Thank you for your feedback, I will ensure this is passed on to the team. We look forward to welcoming you back to the hotel again soon.Kind regardsEmma - Reservations
