Ratings based on 281 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Sep 2024
There were many good points but also some things left a bit to be desired!
by A verified traveler
Posted 6 Aug 2024
Room was clean but situated next to the road which was busy. The breakfast was served cold and not very tasty. However the sunday lunch was excellent and served on a hot plate. Staff in the bar friendly and approachable. The atea of Long Melford has plenty to see and do thus the hotel is an ideal spot to stay.
by A verified traveler
Posted 3 Aug 2024
Lovely old building. Good food at reasonable prices. Friendly staff. Comfortable room but no air con.
by A verified traveler
Posted 21 Jun 2024
The location was perfect within lovely Long Melford. Staff most welcoming, professional & helpful. Food good value.
by A verified traveler
Noisy
Posted 10 Jun 2024 on HotelsRegret that at between 6 and 7 am the noise of the celler barrells being loaded or unloaded was very loud, making it difficult to to continue my sleep. Its a shame, as i have stayed at the Hotel many times, and have always been happy.
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 21 May 2024
by A verified traveler
Comfortable, with character
Posted 16 May 2024 on HotelsWe spent a pleasant night here with a very spacious room and comfortable bed, although the bathroom felt a touch old-fashioned. Our evening meals, in the bar, were OK, nothing special, although service was quite slow, and for some reason we couldn’t use a Greene King drink voucher despite it being a Greene King pub ! Breakfast selection the following morning was good and the smoked salmon and scrambled egg, freshly cooked from the hot menu, was excellent. Parking is in a courtyard behind the hotel and although we were able to use it space seemed quite tight.
by A verified traveler
Update required
Posted 16 May 2024 on HotelsHotel needs a bit of TLC painting in need of, plus towel rad didn't work nor the fan and shower difficult to use. Furniture dated reported to sue on the reseption and was informed that this has been reported a long time and was going to have a full refurb but the money has ran out.
by A verified traveler
Beautiful hotel , amazing food .
Posted 6 May 2024 on HotelsWe booked a double room.but when we arrived they had let our room out and gave us a twin room so i complained and they added free breskfast & drinks so we were fine . The room was large The beds were made into a double & was large & comfortable, room had iron & iron board , safe , fan , good tea tray & a seating area . Room could do with a refurb but was clean & comfortable. The food at the hotel is amazing , the best roast dinner ive had in ages . Breakfast was very good too with high quality food and loads of choice . The staff were all very friendly . There is a lovely restaurant, great bar area where you can eat too and a comfortable lounge . The hotel is beautiful inside , very historic . We had a great stay and looking forward to going back to stay . Already recommended to friends .
