Ratings based on 2,000 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Amazing
by A verified traveler
Posted 21 Nov 2024
Awesome
by A verified traveler from San Francisco
Posted 20 Nov 2024
They were setting up for some sort of event, so the parking lot was a pretty good distance from the ship. However, this was not the fault of the hotel.
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Kendra, thank you for your feedback. We appreciate your understanding regarding the event setup and the parking arrangements. We hope this did not significantly impact your stay, and we look forward to welcoming you back to Hotel Queen Mary in the future.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Thank you for the 4/5 rating, Martin!We are excited to see that you had an enjoyable experience at Hotel Queen Mary. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
by A verified traveler
Posted 19 Nov 2024
Ship is showing its age! Room was bare and the thermostat didn’t work.
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
John, thank you for sharing your thoughts on your recent stay. The unique character of our property comes with certain challenges, but the team is committed to ensuring every guest has a comfortable experience. Your feedback regarding the room has been noted, and we're always looking for ways to improve. We appreciate your visit and hope you might give us another opportunity in the future.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Andrew, it’s wonderful to hear you had a great time at Hotel Queen Mary. We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Taylor, thank you for leaving such a positive rating! We are thrilled you enjoyed your stay at Hotel Queen Mary. We hope to welcome you back soon.
by A verified traveler
Posted 18 Nov 2024
Had to walk bery far to get to check in
Comment from Hotel Management
18 Nov 2024 by Customer Service, Hotel Management
Hunter, thank you for sharing your experience. It’s wonderful to hear you had a great time at Hotel Queen Mary. Your feedback is valuable, and we're glad you enjoyed your stay. We look forward to welcoming you back soon.
by A verified traveler
Posted 17 Nov 2024
Front desk employees were rude.Took way to long to get our room.I felt like I was a bother when I asked questions .
Comment from Hotel Management
18 Nov 2024 by Customer Service, Hotel Management
Daryl, the experience you described with the team members at the front desk sounds quite different from the standard we strive for. Although you encountered delays and difficulties, the team endeavors to provide a respectful and efficient service for all guests.
by A verified traveler
Posted 16 Nov 2024
Beautiful property
Comment from Hotel Management
17 Nov 2024 by Customer Service, Hotel Management
Kimberly, we are thrilled you enjoyed your stay at Hotel Queen Mary. Our team looks forward to welcoming you back for another delightful experience.
