Ratings based on 982 Verified Reviews
2.8 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 8 Nov 2024
It has cockroach under the sink
by A verified traveler
Posted 3 Nov 2024
Free Parking and Affordable prices, is what I liked.
Didn't like somewhat remote location.
Comment from Hotel Management
5 Nov 2024 by Hotel Management , Hotel Management
Dear Daniel G., Thank you for sharing your thoughts! We’re pleased you appreciated the free parking and affordable rates at Extended Stay America. We hope the convenience and value continue to make each stay enjoyable, and we look forward to welcoming you again.Sincerely,Hotel Management
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 26 Oct 2024
Friendly service, clean and convenient.
Comment from Hotel Management
27 Oct 2024 by Hotel Management , Hotel Management
Dear Cynthia, Thank you for your kind feedback! We’re delighted to hear that you enjoyed our friendly service, clean accommodations, and convenient location. Providing a welcoming and comfortable stay is always our priority, and we’re glad we could meet your expectations. It’s wonderful to know that our team contributed to a positive experience, and we look forward to the opportunity to serve you again in the future. We can’t wait to welcome you back to Extended Stay America!Sincerely,Hotel Management
by A verified traveler from La Quinta
Posted 23 Oct 2024
Cleanliness, nice furniture, bed, love the large refrigerator, stove, microwave, dishes & cups, quiet safe area ❤️❤️❤️❤️❤️
Comment from Hotel Management
24 Oct 2024 by Hotel Management , Hotel Management
Dear Daniel, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the cleanliness, furniture, and fully equipped kitchen with a large refrigerator, stove, and more. It's also great to know that you appreciated the quiet and safe area. We strive to provide a comfortable and enjoyable experience for all our guests, and your kind words mean a lot to us. We look forward to welcoming you back to Extended Stay America soon for another excellent stay!Sincerely,Hotel Management
by A verified traveler
Posted 17 Oct 2024
Had to change rooms 2x due to clogged drain first and then bad pet urine odor. final straw was having a cockroach crawl across the floor in the last room. packed and left on 2nd day of a 4 day stay. I have to add that the management team understood our frustration and did refund our stay thru Expedia.
Comment from Hotel Management
18 Oct 2024 by Hotel Management , Hotel Management
Dear Sherilyn, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the clogged drain, odor, and pest concerns. This is certainly not the standard we strive to maintain, and we are addressing these matters with our team to prevent future occurrences. We’re glad our management team was able to assist you and ensure a refund. We truly appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
by A verified traveler
Posted 13 Oct 2024
Entire property, in and out, smells like marijuana smoke.
Comment from Hotel Management
14 Oct 2024 by Hotel Management, Hotel Management
Dear Benjamin, Thank you for your feedback. We apologize for the unpleasant smell you experienced during your stay. We take such concerns seriously and are addressing this issue to ensure a more comfortable environment for all guests. Please know we are committed to maintaining a clean and welcoming atmosphere. Your input helps us improve, and we hope you’ll consider giving us another opportunity in the future. We look forward to welcoming you back!Sincerely,Hotel Management
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 13 Oct 2024
Friendly front desk associates
