Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
First and foremost, we would like to thank the staff of the Wilde for making our first time in London one to remember. We were very nervous about finding the right place to stay and we would not change our choice of being with the Wilde if given one million chances. What did we like?
1. Communication between us and the staff was seamless. They have a WhatsApp set up which made making requests so easy and not a single request went unanswered or unfulfilled.
2. We arrived early, about two hours before check in and were given our room right away.
3. The room was stunning and exactly as advertised. Very clean, spacious, with a great view through the floor to ceiling windows. For snacks, we had a wide selection. Drinks included waters, sodas, teas, and espressos which were restocked with a moments notice. Given that this was an apartment hotel, we had a mini kitchen but it was all one would need. Fridge, stove, microwave, and even a dishwasher.
4. The area was clean, safe, and very convenient for those looking to hit all of the major attractions. Very walkable. A driver is not needed to get across town, but all Ubers were able to find the hotel very easily if one didn’t want to walk.
5. The property offered so many complimentary items. Free umbrellas were staged at the entrance in case of rain. Complimentary alcoholic and non alcoholic beverages were placed out, fresh, every evening. Staff were order the elevator for guests and were polite at each and every interaction.
Comment from Hotel Management
23 Nov 2024 by Savio, Hotel Management
Dear Anthony,Thank you so much for this incredible review! We are glad to hear that your first visit to London was made so special by your stay with us. It’s wonderful to know that the seamless communication, early room access, and the comfort of your stunning room all contributed to a memorable experience. We are also happy that you enjoyed the amenities, from the mini kitchen to the complimentary items, and appreciated our convenient location. Your kind words about our team mean the world to us, and we will be sure to pass along your praise. We can’t wait to welcome you back on your next visit to London!Kind regards,Savio ColacoOperations Manager
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Savio, Hotel Management
Dear Paul,Thank you for your 5 star rating and we are gald you had an excellent experience with us. We hope to welcome you back in the near future!Kind regards,Savio ColacoOperations Manager
by A verified traveler from Chorley, Lichfield
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Savio, Hotel Management
Dear Katherine,Thank you for rating us with the perfect score and we are glad to hear of your excellent experience with us. We hope to welcome you back in the near future!Kind regards,Savio ColacoOperations Manager
by A verified traveler
Posted 23 Oct 2024
What the Wilde lacks in size, it makes up for in location! Covent Garden imo, is the best location in London, followed by Westminster and Kensington. The bathroom is so tiny and the sink is outside the bathroom, which was a little weird. It’s apparent that women and their toiletries were not considered with the design of bathrooms in London (as we found this to be true with our other hotels as well.)
Nothing fancy here, but it’s clean and in a good location. The bed is awkward as one person will always have to hop over another to get in or out - somewhat inconvenient. I would recommend for a family as my hubby and I found the space to be quite tight. But the staff are lovely and welcoming.
Comment from Hotel Management
23 Oct 2024 by Lakshay Khurana, Hotel Management
Dear Angelo,Thank you for your thoughtful review. We're glad to hear you enjoyed the location and appreciated our welcoming staff. We understand your concerns about the room and bathroom layout and will certainly take your feedback on board. We hope to welcome you and your family back in the future!Best Regards,Lakshay KhuranaGuest Services Manager
by A verified traveler
Posted 15 Oct 2024
Very conveniently located to dining and entertainment.
Comment from Hotel Management
16 Oct 2024 by Lakshay Khurana, Hotel Management
Dear Nelson,Thank you for your review! We're delighted to hear that you enjoyed our convenient location close to dining and entertainment options. We hope to welcome you back soon!Best Regards,Lakshay KhuranaGuest Services Manager
by A verified traveler
Posted 9 Oct 2024
Loved it! Will definitely be back.
Comment from Hotel Management
10 Oct 2024 by Lakshay Khurana, Hotel Management
Dear Suzanne,Thank you for your kind words! We're thrilled to hear you loved your stay and can't wait to welcome you back!Best Regards,Lakshay khuranaGuest Services Manager
by A verified traveler
Posted 7 Oct 2024
I regularly travel and use Expedia to book my hotels and have never written a bad review before. I booked this hotel for my mother as she had a business conference in London and it was three (3) minutes from it. The room they gave her was extremely dirty and not up to standard, the bedding was dirty with black stains everywhere and she was bit 5-6 times all over her body with the bites looking like it was bed bugs or spiders. She went to the Doctor and got a note as well in addition to pictures and videos of the bites. She asked to move to another room and went through the same exact thing the next night. I have personally never experienced this while travelling and it's unacceptable. I need to get a refund as this completely ruined my mother's trip.
Comment from Hotel Management
21 Oct 2024 by Lakshay Khurana, Hotel Management
Dear Pouria,We sincerely apologise for the issues your mother experienced during her stay. We deeply regret that her room did not meet the standard we aim to provide, and we understand the frustration this caused. We hope that the resolution we provided has helped to make up for the situation. Please know that we take such feedback seriously and are working to ensure this doesn’t happen again. We truly appreciate your understanding, and please do not hesitate to reach out if there is anything more we can do.Best Regards,Lakshay KhuranaGuest Services Manager
by A verified traveler
Posted 6 Oct 2024
Great location. Staff are very friendly and helpful.
Comment from Hotel Management
7 Oct 2024 by Lakshay Khurana, Hotel Management
Dear Qingyuan,Thank you for your wonderful feedback! We're delighted that you enjoyed our great location and found our staff friendly and helpful. We look forward to welcoming you back soon!Best regards,Lakshay khuranaGuest Services Manager
by A verified traveler from Norfolk
Posted 25 Sep 2024
Our first visit to UK from the US - this property was so convenient to everything! It had everything we needed. Transportation, restaurants, pubs - all right there. Staff were incredibly friendly and helpful. Appreciated the ability to store suitcases before checking.
Comment from Hotel Management
25 Sep 2024 by Lakshay Khurana, Hotel Management
Dear Kelli,Thank you for your kind review! We're thrilled to hear that our location and staff made your first visit to the UK enjoyable. It was a pleasure having you, and we hope to welcome you back again soon!Best Regards,Lakshay KhuranaGuest Services Manager
by A verified traveler
Posted 16 Sep 2024
Staff was helpful and very kind. Perfect for a quick one night stay in the middle of town. Did think the room could have been slightly more clean.
Comment from Hotel Management
18 Sep 2024 by Lakshay Khurana, Hotel Management
Dear Nicolette,Thank you for your feedback! We're glad you found the staff helpful and enjoyed your stay. Apologies for the cleanliness issue, we'll work on improving it. We hope to welcome you back soon!Warm Regards,Lakshay KhuranaGuests Services Manager
