Ratings based on 242 Verified Reviews

2.4 out of 5
48% of guests recommend
2.4 Room cleanliness
3.0 Service & staff
2.1 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Appallingly

Posted 21 May 2021 on Hotels
On arrival at the whiteleaf hotel we found it to be closed down and looking like a building site. The telephone number is invalid and hotels.com were no help at all. We had nowhere to stay and had to find a last minute hotel. We are still trying to get our money back and absolutely disgusted with the lack of customer service aftercare.
2 out of 5
by A verified traveler

Not great

Posted 15 Dec 2019 on Hotels
No breakfast as advertised. Generally decor very tied although some evidence of maintenance underway. Mattress wad so far overdue replacement
1 out of 5
by A verified traveler

Posted 12 Dec 2019
There is nothing to be like for this property.... even the tube closeness def. is not a + point.
2 out of 5
by A verified traveler

Avoid!

Posted 29 Nov 2019 on Hotels
The only good think about this hotel was location, close to tube station, shops and restaurants. With walking distance to Kensington Palace. Rooms were below standards, Room and bathroom were dirty and all you could smell was bleach. In the fridge were damp and juice which must have been there for weeks! Hotel is advertised with breakfast served, when we arrived it turned out that they do not serve breakfast since 6 months! That was the only reason why we picked this hotel. Overall very disappointing stay for the price we have payed. I do not recommend
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Nov 2019 on Hotels
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Nov 2019 on Hotels
2 out of 5
by A verified traveler

Posted 3 Jan 2019 on Hotels
if you looking for budget stay.. thats the place bt if you lookin for comfort..look for other hotel,overall cleanliness was ok..room was small with ensuite toilet.. shower was too small n sometime no hotwater.. not convenience if u bring lots of luggage coz no lift.. stairs all the way.. location was good, near 2 underground station, bayswater n queensway,restaurants open till late.
4 out of 5
by A verified traveler from malta

Great

Posted 1 Jan 2019 on Hotels
Great location. Reception and breakfast staff very nice. Room was great. Only downfall is that we had no hot water for over 3 nights of our stay.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Dec 2018 on Hotels
1 out of 5
by A verified traveler from gb

Posted 6 Dec 2018
The place is filthy, broken shower, no hot water, dirty walls, ripped stair carpets and general disregard. Appalling place... do not book this hotel
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