Ratings based on 20 Verified Reviews
3.6 Room cleanliness
3.0 Service & staff
3.4 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2022 on Travelocity
Limited kitchen unities
Comment from Hotel Management
10 Dec 2022 by teja, Hotel Management
Dear james Thank you for your positive feedback. We take our guests' comments very seriously and therefore will continue to do our utmost to maintain the high standards expected of us. We will also endeavor to improve the aspects that you found not so satisfactory. Kind regards Westciti Apartment
by A verified traveler
Posted 1 Sep 2022 on Hotels
Comment from Hotel Management
5 Sep 2022 by Westciti Guest Support Team, Hotel Management
Hi Anthoinette,Thank you for taking the time to review our Westciti Caroco Aparthotel.Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service.We would look into the recommendation mentioned by you and implement measure to better our guest experience at our properties,On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,
by A verified traveler
No Free Parking; Decent Apartment
Posted 30 May 2022 on HotelsThe apartment was clean and in relatively good condition, though we did note some damage - numbers rubbed off the oven which made it hard to use, broken window latch, missing floorboard and no smoke alarm.
Unfortunately, we won't be returning due to being made to believe there was free street parking within 0.3mi and no good assistance was offered finding affordable parking. The first few days cost us almost £50 just for parking!
Comment from Hotel Management
5 Jun 2022 by Westciti Guest Support Team, Hotel Management
Hi Chloe,
Thank you for taking the time to review our Westciti Caroco Aparthotel.
Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service.
We would look into the recommendation mentioned by you and implement measure to better our guest experience at our properties,
by A verified traveler
Posted 8 May 2022 on Hotels
Not bad.
Comment from Hotel Management
12 May 2022 by teja, Hotel Management
Thanks for the review .
Westciti Apartments
by A verified traveler
Top standard westciti
Posted 1 Apr 2022 on HotelsAs usual with anything westciti it was unreal better than expected!
Comment from Hotel Management
2 Apr 2022 by Westciti Guest Support Team, Hotel Management
Hi Lewis,
Thank you for taking the time to review our Westciti Caroco Aparthotel.
Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service.
We are delighted to see how enjoyable your stay with us, On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,
by A verified traveler
Posted 16 Oct 2021
Aparthotels beat the traditional hotel because they feel like a home away from home, particularly the ability to cook your own meals. We enjoyed our stay here because our apartment had everything we needed and was close to all amenities.
We were impressed by the level and speed of communication as well as how seamless it was to check-in and out.
Would happily stay here again.
Comment from Hotel Management
30 Oct 2021 by Westciti Guest Support Team, Hotel Management
Hi Desiree,
Thank you for taking the time to review our Westciti Caroco Aparthotel.
Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service.
We are delighted to see how enjoyable your stay with us, On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,
by A verified traveler
no frills apartment with good location
Posted 27 Sep 2021 on Hotelsit was a no frills apartment. equipment looked tired and needed replacement. electric stove top has a large crack from one end to the other. the doorbell didnt work and so i missed the postman a couple of times. there was no cleaning for the 13 days i was there. a resut of covid-19. but the location is super, a km frm eith west croydon or east croydon train station
Comment from Hotel Management
6 Oct 2021 by Westciti Guest Support Team, Hotel Management
Hi Eric,
Thank you for taking the time to review our Westciti Caroco Aparthotel.
Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service.
We will be looking into all the feedback given above and take measures to better our service and property for our guest,
I hope to have the opportunity to welcome you back soon,
by A verified traveler
A surviving apartment
Posted 13 Sep 2021 on HotelsUndoubtedly the communication and the online services by Westciti is excellent. They even had somebody to come and check the shower water at 9pm. This must be credited. But the apartment is struggling to be in good conditions: the dishwasher is totally not operational (although we’re not obligated to wash all the dishes, we just wanted to keep the apartment clean). The signs on the knobs of the oven completely faded out so we had to look up the manual on Internet to start it correctly. Then there’s no oven tray provided - they have 2 wire grids but no aluminium paper provided which might make the oven messy. Somebody complained about the boiling shower water here but we kind of fixed it ourselves - actually the knob is stuck with the hard water minerals. We turned it really hard then the water temperature becomes acceptable. The bed is comfortable though. It’s just the apartment darker than it’s shown on the pictures overall. That’s why I titled this comment: the photos look like the apartment is new but in fact the appliances are struggling here to survive. The microwave, the washer and the fridge are working well though. The checkin and checkout process is seamless and I like it. The 200 GBP deposit is unexpected and a bit overwhelming, but I think it is ok. They return it pretty quick. All in all it is a comfortable apartment as long as you can cope with the little problems left and right (I forgot to mention there is no lift for your heavy luggages), but it can be better.
Comment from Hotel Management
6 Oct 2021 by Westciti Guest Support Team, Hotel Management
Hi Siu,
Thank you for taking the time to review our Westciti Caroco Aparthotel.
Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service.
We will be taking on aboard all the recommendation mentioned by you to better our guest experience,
I hope to have the opportunity to welcome you back soon,
by A verified traveler
Good location but the rest needs improvement
Posted 3 Sep 2021 on HotelsGood location and good communication from the host but thats about it. Flat needs a deep clean, shower had two options: hot and boiling hot, the promised once a week clean (for stays longer than 7 days) didn't happen.
Comment from Hotel Management
9 Sep 2021 by Westciti Guest Support Team, Hotel Management
Hi Mr Gulnara,
Thank you for taking the time to review our Westciti Caroco Aparthotel.
Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service.
Thank you for you remarks we will be looking into the suggestions mentioned by you to better improve our guest stay with us
On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,
by A verified traveler
Posted 31 Jul 2021 on Hotels
Comment from Hotel Management
31 Jul 2021 by Westciti Guest Support Team, Hotel Management
Hi Ali,
Thank you for taking the time to review our Westciti Caroco Aparthotel.
Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service.
We are delighted to see how enjoyable your stay with us, On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,
