Ratings based on 338 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
The property was okay but freaked out with a person who came to the room after i checked in but didn't even apologise just opened the door and say he was checking the door as he is a maintenance person but didn’t mention who is he, and floor was so noisy until 4 am, and noisy from the construction going on backyyard bit disappointed
Comment from Hotel Management
14 Nov 2024 by Westciti Team, Hotel Management
Hi Moh,Thanks for your feedback, we understand that mistakes can happen and guests can be offended, although we strive to satisfy all our esteemed guests, when a service breakdown occurs we do our best to recover it, that's why on your next visit we will recognize that breakdown and you will be impressed.
by A verified traveler
Posted 29 Oct 2024
Friendly, good management.
Comment from Hotel Management
31 Oct 2024 by Westciti Team, Hotel Management
Hi Warda,Thanks for the acknowledgement, we are glad we made your stay a memorable one.
by A verified traveler
Posted 16 Oct 2024
The property inside very good. But outside the property unsafe and lots of construction work. This let the property down.
Comment from Hotel Management
18 Oct 2024 by Westciti Team, Hotel Management
Hi Rosalind,Thanks for your feedback although work is ongoing, this is to improve our service quality to you.
by A verified traveler
Eh.
Posted 20 Aug 2024 on HotelsThe hosts overall were good. The property although updated was very dirty. We had to wear our shoes in our room because of the amount of dust and dirt and other things on the floor. The bed was clean, but the chair in the room looked like it had blood or boogers, something on it. No air conditioning and you couldn’t keep the windows open because they allow people to smoke in front of the building and all the smoke came up into the windows into our room. There were guests talking outside until 11 12 o’clock at night so quiet times were not observed entirely. This would be a very, very nice hotel if the rules were followed, and they would clean the rooms properly.
Comment from Hotel Management
22 Aug 2024 by Westciti Team, Hotel Management
Hi Eh,We take your concerns seriously and it will only assist us in serving you better, we hope to host you again soon.
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Westciti Team, Hotel Management
Hi Saheed,We are glad we satisfied your expectations, and we hope to host you again.
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Westciti Team, Hotel Management
Thanks, Saheed, we are glad we met your expectations.
by A verified traveler
Posted 2 Aug 2024
Up on arrival it was ok straight forward to get key how ever on enter the room it was a big disappointment. Room smell very strong of curry bed was horrible we didnt not get any sleep..
Ps please change that bed from room 7 it seen better days
Comment from Hotel Management
2 Aug 2024 by Westciti Team, Hotel Management
Hi Adria,We take your comfort seriously and your review will help us serve you better on your next visit, we hope to host you again soon with an improved service.
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Westciti Team, Hotel Management
Thank you for for staying with, we hope to host you soon again.
by A verified traveler
Posted 26 Jul 2024
Great find
Comment from Hotel Management
26 Jul 2024 by Westciti Team, Hotel Management
Hi Terry,Thank you for staying with us, we hope to host you soon again.
by A verified traveler
Posted 24 Jul 2024
Was lovely stay of 3 nights. Nothing was a bother, great breakfast, and host was lovely. Thank you 😊
Comment from Hotel Management
25 Jul 2024 by Westciti Team, Hotel Management
Hi Dallas,we are glad you enjoyed your stay with us, and we hope to be your host again soon.
