Ratings based on 997 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Nice property close enough to sight seen main London attractions, walkable to Big Ben , 3 min walk to train station, perfect stay when visiting London , definitely coming back , thanks
by A verified traveler
In need of an update
Posted 24 Apr 2024 on HotelsHotel is showing its age, needs an update.
If this were not in the centre of London I suspect it would struggle to maintain customers,
Comment from Hotel Management
7 May 2024 by Front Desk , Hotel Management
Dear Daniel,Thank you for reviewing you stay with us. We have passed on your feedback to management.
by A verified traveler
Posted 22 Apr 2024
The staff was very friendly. The elevators and room amenities give the feel of being outdated. It says it’s nearby stuff but if you’re walking I don’t recommend. It’s right by the subway (tube) stop so that was convenient. They have free tea and water in the lobby which was nice.
Comment from Hotel Management
7 May 2024 by Front Desk , Hotel Management
Hi Tessa,Thank you for taking out your time to review your stay with us.We are glad that you found our staff friendly and helpful. There are so many tourist attractions in London and few of them like London Eye, Imperial War Museum, Big Ben, Parliament Square, Westminster Abby, Trafalgar Square, Tibetan Peace Garden, Victoria Tower, Sea Life London Aquarium, Lambeth Palace, Churchill War Rooms, Thames River Sightseeing and Pier etc under 20-25 minutes walk from hotel.
by A verified traveler
Posted 19 Apr 2024 on Hotels
Advertised a restaurant but had none
Comment from Hotel Management
7 May 2024 by Front Desk , Hotel Management
Dear Peter,We are sorry to see low ratings of your stay with us.We do not advertise restaurant or offer breakfast as we have not opened our kitchen post covid.
by A verified traveler
Posted 7 Apr 2024 on Hotels
Comment from Hotel Management
8 Apr 2024 by Front Desk , Hotel Management
Dear Guest,Thank you for rating your recent stay with us. We are glad you enjoyed your stay.We hope to see you again.
by A verified traveler
Posted 15 Mar 2024 on Hotels
Comment from Hotel Management
25 Mar 2024 by Front Desk , Hotel Management
Thanks for your review. It would have been nice to know the reason for your ratings.
by A verified traveler
Posted 14 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Front Desk , Hotel Management
Dear Tony,Thank you for leaving high ratings for your recent stay with us. We really appreciate it.Hope to see you again.
by A verified traveler
Bad room smell
Posted 8 Feb 2024 on HotelsAlthough, the staff was very nice and helped us out a lot, the room itself was so stinky. A very weird smell was coming from the bathroom. Every time we’d come back to the room we’d get slapped in the face with that horrible smell.
Comment from Hotel Management
26 Feb 2024 by Front Desk , Hotel Management
Hi Pamela,Thank you for taking out your time to write a review for your recent stay with us. We are glad that you found our staff helpful.We are sad that unfortunately you did not have good experience with your room. We have identified the issue and fixed it immediately.Hoping to see you again.
by A verified traveler
Crap hole
Posted 7 Feb 2024 on HotelsThe 2 staff on reception were friendly, from there the experience went down hill very quickly. Considering the hotel was quiet I was given a room at the very extreme and too far away from reception facilities. The room was at sauna heat, the carpet was threadbare but from what was crawling around over the unclean shower mat in the shower, it could have been some form of insect infestation. The bathroom had clearly not been cleaned, as I counted someone else’s pubic hairs whilst urinating. To cap it off the morning brought more disappointment as there was no hot water. Pretty crap all in all….. recommend you strike this garbage hotel off your list. It is literally a flee pit. Thanks for listening
Comment from Hotel Management
26 Feb 2024 by Front Desk, Hotel Management
Dear Mr. R,Thank you for leaving us a review about your recent stay. We appreciate you found our staff very friendly.We are sorry for your stay experience which was unfortunately did not meet your expectations. Our housekeeping team is working really hard to keep the property clean which is been appreciated by guests.We assure you our best services for your next visit.Many thanks
by A verified traveler
Easy budget hotel close to the action
Posted 2 Jan 2024 on HotelsThey are right when they say this place is straightforward, it’s a simple place with clean rooms. Enough space for the two of us, we spent most of our time outside of the room so we didn’t need anything fancy. Only thing was there was no ice available to get and no fridge in the room. I bought some wine and drinks and had to drink lukewarm. We aren’t picky but some cold drinks would have been nice. Other than that it did the job. Minutes away from all the action with some nice little pubs around the corner. Would stay again for a quick trip. We also were able to check in early and leave our bags for a few hours after checking out which was super accommodating! Literally the only thing was the lack of ice or fridge. Does the job for a quick budget friendly stay.
Comment from Hotel Management
12 Jan 2024 by Wali, Hotel Management
Dear Emily,Thank you for your time and effort, your feedback is greatly appreciated, note that we have taken your request seriously and we have an ice machine on site now.Drinks is something we are working on.Warm Regards.
