Ratings based on 119 Verified Reviews
3.6 Room cleanliness
3.2 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Family holiday
Posted 3 Sep 2020 on HotelsThe apartment was very good, clean and will presented
The only problem about our stay is the lack of information regarding the location, it was located somewhere else than it was advertised, this hindered our plan and daily commute seriously. The address should be the same as advertised so people can plan everything ahead.
by A verified traveler
Posted 20 Jun 2020 on Hotels
Booking was not at address advertised, had to supply me 2 separate accommodation as the booking offered at checkin was only 2 bed not 3 bed as I had booked.
by A verified traveler
Posted 30 May 2020
by A verified traveler
Posted 2 Jan 2020
Property is clean and quiet where our unit is located, but it has garbage disposal not working. The window blinds are broken also. They don't offer complimentary shampoo. The staff is friendly however.
by A verified traveler
Technology challenges.
Posted 22 Nov 2019 on HotelsOne needs to read fine print. Address (1 Benjamin, London) has nothing to do with the apartments. Check in is other side of town. There was no light in elevator. WiFi didn’t work. And remote for TV needed a new battery. I emailed back and forth - company was responsive... TV fixed same day. Internet took two days to resolve and elevator lights never fixed. The apt was clean and comfortable, but the tech was a problem.
by A verified traveler
Not the address you book.Not what you see in photo
Posted 23 Aug 2019 on HotelsTERRIBLE experience . will never book this again. So this is a group of apartments. When you book you do not get the location they advertise, when you phone them to tell them what time you are going to book in, they tell you you are staying elsewhere (in the vicinity and not the same as photos) . You do not stay in a 4* apartment. Worse still they treat you like you should know this for the price. Then you have to travel 30 mins on the tube to get the key at aldgate east underground and then 30 mins back. They are not sympathetic and despite getting hotels.com involved they do not resolve. Total mis sale. check the other reviews I wish I had. I am not the only one that has had this happen.
this is what I got instead. http://www.apartmentsapart.com/europe/uk/london/apartments/detail/77903 . split level apartment so bed and lounge on one floor and another bedroom on another floor. dishwasher was broken, no washing cloth provided, no shampoo or shower wash, this is run to the bare bones, damaged taps, no queen size beds, in fact the duvet was two singles duvets.
by A verified traveler
Posted 21 Aug 2019
by A verified traveler
Posted 5 Aug 2019
Space, it like home , it was easy to get on and off the tube
by A verified traveler
Posted 14 Jun 2019
Excellent location amenities and staff. Certainly will be using this again
by A verified traveler
Posted 24 Apr 2019
Beautiful place to stay in London. Located near the main attractions and bus stations. A perfect location to stay with family and children. We definitely recommend this amazing place for your next vacation.
