Ratings based on 976 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
The location of this hotel is simply excellent. It is between Piccadilly Circus tube station and Leicester Square tube station. Shopping and dining options are all within walking distance.
The hotel room is comfortable and staff are courteous. The bathroom is clean and spacious. I would definitely stay here again.
Comment from Hotel Management
2 Dec 2024 by KS, Hotel Management
Dear SophiaThank you for your stay at Thistle Piccadilly hotel.We’re thrilled to hear that our central location, nestled between Piccadilly Circus and Leicester Square, provided the perfect base for your shopping and dining adventures.It’s wonderful to know you found your room comfortable, the bathroom clean and spacious, and our team courteous throughout your visit. We truly appreciate your kind words and are delighted to know you’d choose to stay with us again.We look forward to welcoming you back for another fantastic stay in the heart of London.
by A verified traveler
Posted 29 Nov 2024
Staff very helpful and friendly
Great location for the theatre we were going to & for Fortnum & Masons
Comment from Hotel Management
1 Dec 2024 by Team Thistle, Hotel Management
Dear Sally,Thank you for your kind review! We’re delighted to hear that our staff made a positive impression with their helpfulness and friendliness. It’s also great to know that our location was convenient for your visit to the theatre and Fortnum & Mason.We hope to welcome you back soon for another enjoyable stay!Best regards, Lisa.
by A verified traveler
Posted 27 Nov 2024
We love staying at the Thistle. The staff is incredibly nice and you can't beat the location. Best place to stay in all of town!
Comment from Hotel Management
1 Dec 2024 by Team Thistle, Hotel Management
Dear Jordan,Thank you for your kind words! We’re thrilled to hear that you love staying at the Thistle and that our staff and location continue to exceed your expectations. Your compliments mean the world to us, and we’re so proud to be your favorite place to stay in town.We can’t wait to welcome you back for another fantastic stay!Best regards, Lisa
by A verified traveler from san Jose
Posted 23 Nov 2024
Bathroom had a terrible sewage smell throughout our stay. We discussed this with the front staff and a technician reportedly attempted to fix the issue but the smell persisted. Otherwise, we were pleased with our stay.
Comment from Hotel Management
1 Dec 2024 by Team Thistle, Hotel Management
Dear Namita,Thank you for taking the time to share your experience following your stay. While we’re glad to hear that you were otherwise pleased with your visit, we sincerely apologize for the unpleasant sewage smell in your bathroom.We understand how disruptive this must have been, and we regret that the issue was not fully resolved despite our efforts during your stay. Please know that we take feedback like yours seriously, and we are working with our maintenance team to ensure such concerns are addressed promptly and effectively moving forward.We truly value your feedback, and we hope you might consider staying with us again in the future so we can provide you with a flawless experience.Best Regards, Lisa.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Team Thistle, Hotel Management
Dear Jason,Thank you for your review! and we look forward to welcoming you back for another enjoyable stay.Best regards, Lisa
by A verified traveler
Posted 15 Nov 2024
Bonus of early check in! Thank you!
Comment from Hotel Management
1 Dec 2024 by Team Thistle, Hotel Management
Dear Julian,Thank you for your fantastic review! We’re thrilled to hear that you enjoyed your stay. We look forward to welcoming you back for another enjoyable stay.Best regards, Lisa
by A verified traveler
Posted 31 Oct 2024
Bathroom tubs are way too high and risky for seniors. No bars to hang on to stepping into or o it of tub/shower. Hotel didn’t have step stool or able to assist with this matter. We were afraid everyday stepping into and out of shower/tub.
Comment from Hotel Management
1 Dec 2024 by Team Thistle, Hotel Management
Dear Liz,Thank you for sharing your valuable feedback. We are truly sorry to hear about the difficulties you experienced with the bathroom tub during your stay. We understand how important safety is, particularly for seniors, and we regret that the tub design and lack of assistance caused you concern.Please know that we take guest safety very seriously. While we do not currently provide step stools in the rooms, we do offer accessible rooms with features designed to better meet such needs, subject to availability. We will also be addressing your comments with our management team to explore additional measures that could enhance guest safety and comfort in the future.We sincerely apologize for the inconvenience caused and hope you will consider staying with us again, where we will be happy to ensure a more suitable experience.Best regards, Lisa.
by A verified traveler
Posted 27 Oct 2024
Right in the heart of theatreland. Convenient for tube stations. Quiet room. Good breakfast.
Comment from Hotel Management
28 Oct 2024 by Team Thistle, Hotel Management
Dear Mark,Thank you for your review post stay.We are happy you enjoyed your stay and our location.
by A verified traveler from MINNEOLA
Posted 25 Oct 2024
From the moment we arrived at the hotel to the amazing staff that too such good care of us. They took our luggage and locked it up securely and was brought up to our room when it was ready. The room was very nice and had everything we needed and was super clean. I told them we were celebrating our 30th wedding anniversary and there was a bottle of champagne ready for us. Overall the hotel was in an amazing area and super close to everything.
Comment from Hotel Management
28 Oct 2024 by Team Thistle, Hotel Management
Dear Adam,We are happy to read you enjoyed your stay and found our location to your liking.We hope to welcome you back in the near future.
by A verified traveler
Posted 20 Oct 2024
Location location location - soundproofed to the outside. Efficient. Basic facilities within because everything you want is right outside the door.
Very comfortable bed/ good linen.
Comment from Hotel Management
24 Oct 2024 by Natallia, Hotel Management
Dear Katharine, Thank you for your feedback regarding your recent stay with us. It is really great to hear that you had a wonderful stay with us. We are looking forward welcoming back you soon. Best regards, Natallia Korzun
