Ratings based on 9 Verified Reviews
3.0 Room cleanliness
2.6 Service & staff
2.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Feb 2022 on Hotels
I’ve done the booking for an oversea nurse. Tried at the night of the arrival to contact by phone the propert
by A verified traveler
poor check in protocols
Posted 13 Jul 2019 on HotelsThe room was okay if a little overheated. However, the check in process was a nightmare, the property sent me an email asking me to upload photo id but the link didn't work so I couldn't do it.....I emailed them and they sent me the same broken links which didn't work either clicking, cutting and pasting or just typing in... I couldn't find any contact details for them so had to go via Hotels.com who were brilliant but it was a nightmare at the end of a very long day.....
Comment from Hotel Management
15 Jul 2019 by Customer Care Team, Hotel Management
Dear Jeanie,
Our guests' comments provide us with an opportunity to see our property through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience. We have taken note of your comments about the validation link and we are going to investigate to see what happen.
Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.
by A verified traveler
Posted 13 Jun 2019
As you entered the property, I was greeted with a lot of dust and hair flying all over as if the place had been vacant for months. In my room, the bathroom seemed like a hair saloon at the end of a day before all hair was cleaned. The curtains were falling. The room seemed as if it was under construction and needed some finishing touches. There was no chair in the room although there was a table to work on. How odd
Comment from Hotel Management
14 Jun 2019 by Your Customer Care Team, Hotel Management
Dear Alex,
Our guests' comments provide us with an opportunity to see our property through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience, please rest assured that your comments have been taken onboard and revised by the entire Management team.
Kind regards
by A verified traveler from Malaysia
Posted 1 Jun 2019
The check in progress is very confusing. Far from city centre.
Comment from Hotel Management
7 Jun 2019 by Customer Care Team, Hotel Management
Dear Guest,
Thank you for sharing your impressions about our property with us and with Expedia readers, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.
Kind regards,
Your Customer Care Team
by A verified traveler
Posted 21 May 2019 on Hotels
Bed broke countless times.
Had revert to sleeping on the right hand side,
Cupboard is already broke,
Prepare it to fall off as you open the doors.
Comment from Hotel Management
25 May 2019 by Customer Care Team, Hotel Management
Dear Mehmet,
We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.
We are very sorry for the issue with the bed rest assured that we are going to investigate to see what happen to prevent incidents like this in the future.
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.
Kind regards,
Your Customer Care Team
by A verified traveler
Posted 20 Nov 2018
Property was in a quiet location within a 5 minute walk to train, shops etc. Property was warm and quiet.
Comment from Hotel Management
21 Dec 2018 by Cristina, Customer Care Team, Hotel Management
Dear guest,
Thank you so much for your comments! We are glad you stayed with us and had a pleasant trip! Hope to see you soon back!
Best regards,
by A verified traveler from Utah
Posted 8 Sep 2018
So, this looks to be a room in a apartment in a house. It wasn't marked from the street, the parking situation would be terrible on a weekday, and because of the way that it was handled, we very nearly didn't get in. There is a key to the house in a lockbox, and the owner wasn't able to get a message to me about how to open it. Since we are from America, she apparently didn't know how to phone us, and when she tried to email, she did it through Expedia--so the email didn't ever come up. All in all, the room was okay, but the neighborhood seems rundown.
by A verified traveler
Posted 3 Dec 2019 on Hotels
Todo correcto y agradable
Solo mejoraría el colchón
Comment from Hotel Management
4 Dec 2019 by Customer Care Team, Hotel Management
Dear Abel,
Thank you for sharing this important review with us and with Expedia readers we have taken note of your comments and we have forward to our Management Team for Future Improvements. On the other hand we are thrilled you have enjoyed your stay with us and we look forward to your next visit.
Kind regards,
Your Customer Care Team
by A verified traveler
もう二度と使いたくない。
Posted 6 Jun 2019 on Hotels掃除ができておらず、チェックイン当日から埃だらけ。
滞在中の掃除はなし。
洗濯機は壊れていて動かない。
クローゼットの引き出しには、髪の毛がいっぱいはいっていた。
テレビはリモコンが壊れていたし、本体でも操作できなかった。
タオル交換は頼んだら、追加料金４０ポンドとのこと（事前説明なし）。
何でも気軽にメールをしてください。と書いてあるが、メールしても返信がない。
スタッフがおらず、セキュリティーにも問題がある。
いつも宿泊しているところが予約が取れず、仕方なく、ここに滞在したが、
できれば、もう二度と滞在したくない。最悪なホテルだと感じる。
Comment from Hotel Management
14 Jun 2019 by Customer Care Team, Hotel Management
Dear Guest,
Thank you for sharing this valuable information with us and with Expedia readers. We have taken note of all this information resta assure that we are going to follow up this issues to see what happen. We really hope you can give us a second chance to make things right.
Kind regards,
Your Customer Care Team
