Ratings based on 234 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
A wonderful family stay with our 9 year old. Staff couldn’t have been friendlier or more helpful - a particular shout out for Emily who checked us in and checked on us every time she saw us pass. Lovely club lounge food and setting. Room brilliant and clean. Conveniently located for heading into the city centre, as well as having lots around to do including lovely walk over the river to Tate Modern. Spa nice and quiet though pool was a bit cold this time round compared to our last stay here
Comment from Hotel Management
8 Nov 2024 by The Westin London City, Hotel Management
Dear Valuable Guest,Thank you for taking the time to share such a thoughtful review of your recent stay at The Westin London City. We are thrilled to hear that you and your family had a wonderful experience with us.Your kind words about our team are greatly appreciated, particularly your recognition of Emily. She will be delighted to know that her warm and attentive service made such a positive impact on your stay.We truly appreciate your recommendation and look forward to welcoming you and your family back for more memorable stays in the future.Be Well,The Westin London City
by A verified traveler
Posted 4 Nov 2024
When you stay at a 5-star it should be a special experience and it was, great room, great hotel, great service and terrific breakfast too. Totally recommended.
Comment from Hotel Management
5 Nov 2024 by The Westin London City, Hotel Management
Dear Valuable Guest,Thank you for your wonderful review! We're thrilled to hear that your stay with us felt truly special and that you enjoyed everything from our rooms and service to our breakfast offerings. It means a lot to know we met your expectations for a memorable 5-star experience. We can’t wait to welcome you back for another exceptional stay at The Westin London City!Be Well,
by A verified traveler
Posted 2 Nov 2024
Great hotel, best beds and shower. Pool and gym were really great. Excellent place to stay.
Comment from Hotel Management
3 Nov 2024 by The Westin London City, Hotel Management
Dear Valuable Guest, Thank you so much for your kind words! We’re delighted that you had such a positive experience with us and that The Westin London City an excellent place to stay.Thank you once again for staying with us. We look forward to welcoming you back for another exceptional experience.Be Well,The Westin London City
by A verified traveler
Posted 2 Nov 2024
We were welcomed by Stalin and he checked us out. Every single member of staff was wonderful and Stalin made us feel special, also the guest relations lady was so nice too. It felt like they actually cared for us and wanted to make a difference to our stay at Westin London.
Comment from Hotel Management
2 Nov 2024 by The Westin London City, Hotel Management
Dear Valuable Guest, Thank you for sharing such a heart-warming review! We’re delighted to hear that Stalin and the rest of our team made you feel truly welcomed and cared for, and that their efforts made a difference in your stay. Our goal is to create memorable experiences for each guest, and it’s incredibly rewarding to hear that this was reflected during your visit. We look forward to welcoming you back to The Westin London City for more exceptional stays!Be Well,
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by The Westin London City, Hotel Management
Dear Valuable Guest,Thank you for taking the time to extend your great review regarding your recent experience at The Westin London City.We are very much looking forward to welcoming you back.Best regards,The Westin London City
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by The Westin London City, Hotel Management
Dear Valuable Guest,Thank you for taking the time to extend your great review regarding your recent experience at The Westin London City.We are very much looking forward to welcoming you back.Best regards,The Westin London City
by A verified traveler
Posted 13 Oct 2024
Beautiful hotel, lovely staff and they made my husband’s birthday so special. We had a wonderful stay, the location is perfect, close to so many attractions and the views are excellent. We had a wonderful time! Highly recommended.
Comment from Hotel Management
14 Oct 2024 by The Westin London City, Hotel Management
Dear Valuable Guest, Thank you for your kind words and for choosing to celebrate your husband’s birthday with us! We're thrilled to hear that our team made the occasion extra special and that you enjoyed your overall stay.We truly appreciate your recommendation and hope to welcome you back to The Westin London City for more memorable experiences in the future!Be Well,The Westin London City
by A verified traveler
Posted 6 Oct 2024
I love this hotel and would return for sure. I came with my family and my only draw back was the limited swim times for the children.
One of the deciding factors to choosing this hotel was for the pool for the kids, I later learned that they were only allowed for 5 hours a day with strict times in the morning and mid day.
Great for Spa patrons, not so great for families hoping to allow the kids in. They need an evening option at least. Morning, midday and then evening. We came from North America so Jet lag took away the morning option. We wanted to sight see so that took away the afternoon.
This may be a selling point for adults who love to have a pool, which is great, but for families, keep this in mind.
I will say however, there wasn’t a single other negative thing. It was spotless, service was incredible, food was terrific and cocktails BEAUTIFUL.
Comment from Hotel Management
7 Oct 2024 by The Westin London City, Hotel Management
Dear Valuable Guest, Thank you for sharing your experience and for your kind words about our hotel! We’re delighted to hear that you and your family enjoyed your stay, and we truly appreciate your compliments on our service, food, and overall atmosphere.We do, however, understand your concerns about the limited swim times for children and how it impacted your plans. We always strive to balance the needs of our spa guests and families, but we understand how important flexible pool hours are for those traveling with children. We truly appreciate your understanding, and please rest assured that your feedback has been shared with the relevant department for consideration.Thank you once again for your valuable feedback, and we hope to have the pleasure of welcoming you and your family back in the future.Warm regards,
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
5 Oct 2024 by The Westin London City, Hotel Management
Dear Valuable Guest,Thank you for taking the time to extend your great review regarding your recent experience at The Westin London City.We are very much looking forward to welcoming you back.Best regards,The Westin London City
by A verified traveler
Posted 27 Sep 2024
Hotel is very clean. Breakfast selection was very good. Our server Jen was very accommodating. I would recommend this place in you happen to be in London.
Comment from Hotel Management
28 Sep 2024 by The Westin London City, Hotel Management
Dear Valuable Guest, Thank you for your kind review! We're thrilled to hear that you found our hotel to be very clean and enjoyed the breakfast selection. We're especially glad to know that Jen provided you with accommodating service. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience.We look forward to welcoming you back on your next visit to London!Be well,The Westin London City Team
