Ratings based on 985 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by madoolika, Hotel Management
Dear Guest,Thank you so much for your kind words! We are thrilled to hear that you had such a wonderful experience with us. We look forward to welcoming you back on your next visit!RegardsMadiReception Supervisor
by A verified traveler
Posted 21 Nov 2024
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Comment from Hotel Management
22 Nov 2024 by Reservations Team, Hotel Management
Dear Zaira, Thank you for sharing your lovely feedback following recent visit with us! It was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team
by A verified traveler
Posted 13 Nov 2024
Very lovely, staff very helpful, kind and accommodating. Rooftop has beautiful views, and location is perfect. Close to the casinos and Charing train station. Will definitely return! Thank you for everything!
Comment from Hotel Management
22 Nov 2024 by Reservations Team, Hotel Management
Dear Zaira, Thank you for sharing your lovely feedback following recent visit with us! I am pleased to read that you have had a lovely time highlighting staff and amenities. It was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team
by A verified traveler
Posted 12 Nov 2024
Excellent location right on Trafalgar.
Exceptional staff.
Quiet.
Comment from Hotel Management
22 Nov 2024 by Reservations Team, Hotel Management
Dear Jeffrey, Thank you for sharing your lovely feedback following recent visit with us! I am pleased to read that you have had a lovely time highlighting staff. It was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team
by A verified traveler
Posted 25 Oct 2024
Staff was excellent! Great location.
Comment from Hotel Management
4 Nov 2024 by Reservations Team, Hotel Management
Dear Lori Ellen, Thank you for sharing your lovely feedback following your recent visit with us! I am pleased to read that you have had a lovely time it was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team
by A verified traveler
Posted 10 Oct 2024
It is a very traditional hotel from the outside but the rooms have been totally renovated and are equipped with all the up to date facilities and comforts.
Comment from Hotel Management
18 Oct 2024 by Reservations Team, Hotel Management
Dear xxxx, Thank you for sharing your lovely feedback following recent visit with us! I am pleased to read that you have had a lovely time, it was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team
by A verified traveler
Posted 7 Oct 2024
This was an excellent hotel with an excellent location. The staff were professional and very helpful!! The only reason I gave 4 stars was because of construction going on in the lobby while we were there - a bit of a disruption. However, we were warned ahead of time that the construction was going on. I wish we had stayed after the construction was completed!
Comment from Hotel Management
18 Oct 2024 by Reservations Team, Hotel Management
Dear Cynthia, Thank you for sharing your lovely feedback following recent visit with us! I am pleased to read that you have had a lovely time highlighting staff and location. It was a pleasure having you staying with us. We would like to apologize for any inconvenience caused by the construction. Thank you for choosing our hotel and we are looking forward to your next visit when the renovations are completed. Kind Regards, Trafalgar St James Team
by A verified traveler
Posted 30 Sep 2024
We arrived early and exhausted and no room was supposedly available. The staff was not accommodating, but offered an immediate room at an extra charge of about $250/day for an 8 day stay! We declined, and staff said they’d “text us” when a room was available- never happened. Four hours later we returned, inquired about the room, and were reluctantly given a crummy, dinky room on the second floor. By this time we’d been awake for about 26 hours so we took the room.
This was an expensive, premium booking and we were very disappointed with our treatment and accomodations. The location was fantastic, but the hotel experience was deplorable. We’ll make another choice next time.
Comment from Hotel Management
29 Nov 2024 by madoolika, Hotel Management
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay. It's disappointing to hear that our service did not meet your expectations, especially after such a long journey. We understand the frustration of having to wait for a room and the disappointment with the accommodations provided. Your comments are valuable to us, and we’ll use them to improve our processes and ensure better communication and service for future guests. We hope you'll consider giving us another opportunity to make things right in the future.RegardsMadiReception Supervisor
by A verified traveler
Posted 30 Sep 2024
Excellent hotel!
Comment from Hotel Management
18 Oct 2024 by Reservations Team, Hotel Management
Dear Nefertiti, Thank you for sharing your lovely feedback following recent visit with us! I am pleased to read that you have had a lovely time, it was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team
by A verified traveler from Troy
Posted 29 Sep 2024
Comment from Hotel Management
18 Oct 2024 by Reservations Team, Hotel Management
Dear Luis Flavio De Andrade, Thank you for sharing your lovely feedback following recent visit with us! I am pleased to read that you have had a lovely time, it was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team
