Ratings based on 5,423 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler from Woodland
Posted 20 Nov 2024
too far from the underground railway station
by A verified traveler
Posted 20 Nov 2024
We had a great stay and would absolutely stay again. The location was very convenient and walkable. I. We stayed in one of the Suites with the conservatory and it was lovely. I highly recommend Bravas Tapas for an exceptional dinner
by A verified traveler
Posted 20 Nov 2024
Huge property. Long line ups for breakfast. No heating or air conditioning. Reading the comments they have not had AC or heating for months. Bathroon sink and tub dirty. Staff at the desk tried to be helpful but they had their stock answers and were not truthful. For $345 cad per night this was not acceptable
Comment from Hotel Management
20 Nov 2024 by Guest Relations, Hotel Management
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive
by A verified traveler
Posted 20 Nov 2024
Had such a lovely stay, staff were so friendly and helpful, the vicinity restaurant attached to the hotel was amazing too. We got a room with the tower view, literally looked like we were watching a screen, it looked so nice! Couldn’t have asked for a nicer room to stay in.
Comment from Hotel Management
20 Nov 2024 by The Tower Hotel, Hotel Management
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Services, Hotel Management
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by The Tower Hotel, Hotel Management
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive
by A verified traveler
Posted 19 Nov 2024
Access to Elevators were not the best. Hotel was busy and there were not enough staff at reception to assist.
Comment from Hotel Management
20 Nov 2024 by Guest Services, Hotel Management
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by The Tower Hotel, Hotel Management
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive
by A verified traveler
Posted 19 Nov 2024
Easy to get to The Tower Bridge and the The Tower of London. Not quite 4-star.
Comment from Hotel Management
20 Nov 2024 by Guest Services, Hotel Management
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive
