Ratings based on 986 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 7 Nov 2024
Amazing hotel with a wonderful staff.
Comment from Hotel Management
11 Nov 2024 by Debra Patterson, Quality Executive, Hotel Management
Dear Alain, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share this with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader
by A verified traveler
Posted 20 Oct 2024
The Savoy exceeded every expectation! Excellent location, being close to shopping, restaurants and theater. The entire hotel exuded old British glamour--esthetically pleasing, spotless, spacious--absolutely stunning! The restaurants were fabulous, with the American Bar being especially endearing. We were pleased with the Luxury King Room, which was quite large with an amazingly comfortable bed. Last, perhaps most importantly, the service was outstanding! This hotel is one of the best in which we've ever stayed and we look forward to returning.
Comment from Hotel Management
21 Oct 2024 by Debra Patterson, Quality Executive, Hotel Management
Dear Amy, It was truly lovely to read your kind words and we are thrilled you had a wonderful stay here at The Savoy. Our team strive to deliver the very highest levels of personalised service to all of our guests, and I am so delighted we achieved this. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again in the near future. With best regards, Debra Patterson, Quality Leader
by A verified traveler
Posted 8 Oct 2024
From the moment my son and I arrived to the moment we left the Staff; Valets (Totally Awesome), Front Desk Waiters , Waitresses, even the Maids were nothing short of Amazing First-Class People! I highly reccommend if you want to feel like Royalty and have some of the best meals you'll ever have stay at the Savoy!
Comment from Hotel Management
9 Oct 2024 by Debra Patterson, Quality Executive, Hotel Management
Dear William,Thank you for taking the time to write this outstanding review! The team and I were so thrilled to welcome you to The Savoy, and to hear your visit exceeded your expectations. It will be a pleasure to pass on your kind thoughts to my colleagues, who do go the extra mile to ensure everything is just perfect for our guests. We look forward to welcoming you back in the very near future when another warm Savoy welcome will await! If there is anything we can do prior to your stay please do not hesitate to get in touch.Warm regards,Debra Patterson, Quality Leader
by A verified traveler
Posted 7 Oct 2024
We loved the stay at the hotel with exception that the Jr. Suite they gave us did not have a tv that was visible from the bed and our window faced a brick wall.
Comment from Hotel Management
7 Oct 2024 by Debra Patterson, Quality Executive, Hotel Management
Dear Carter, Thank you for taking the time to review your stay at The Savoy. We are thrilled you enjoyed your time with us, and scored everything so highly. We did note your comment about the view and layout of your suite being disappointing. We are in the fortunate position of being able to offer a wide selection of different room types, styles and outlooks - please do mention this when making a future reservation, and we are sure we will be able to find something that meets all of your needs. We look forward to welcoming you back to The Savoy very soon. Best regards, Debra Patterson, Quality Leader
by A verified traveler
Posted 4 Oct 2024
Very nice hotel, many amenities within and nearby the hotel, Michael at the door and Ben on the desk were excellent to deal with along with all the other friendly staff
Comment from Hotel Management
4 Oct 2024 by Debra Patterson, Quality Executive, Hotel Management
Dear Christopher, We very much appreciate your comments regarding your recent stay at The Savoy. It is always a pleasure to receive positive feedback and we wish to thank you in particular for your kind recognition of Michael and Ben who looked after you so exceptionally. Thank you again for sharing your experience and we hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Debra Patterson, Quality Executive, Hotel Management
Dear David, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your score with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Debra Patterson, Quality Executive, Hotel Management
Dear Karen, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share this with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Debra Patterson, Quality Executive, Hotel Management
Dear Lindsey, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share this with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader
by A verified traveler from Knoxville
Posted 29 Aug 2024
This is a world-class hotel. One of the finish. Not only because it is beautiful or because of its incredible history but also because every person we encountered at the hotel (Cesar and others), the Savoy Grill (Sefel and others) and at the American Bar (Ione) were incredible. Great people make a great experience!
Comment from Hotel Management
29 Aug 2024 by Debra Patterson, Quality Executive, Hotel Management
Dear Wayne, We very much appreciate your comments regarding your recent stay at The Savoy. It is always a pleasure to receive positive feedback and I wish to thank you in particular for your kind recognition of Cesar, Sefel, Ione and colleagues across the hotel who looked after you so exceptionally - I will be sure to pass on your recognition to them all. Thank you again for sharing your experience and we hope to warmly welcome you back to The Savoy very soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader
by A verified traveler
Posted 26 Aug 2024
EXCELLENT
Comment from Hotel Management
29 Aug 2024 by Debra Patterson, Quality Executive, Hotel Management
Dear Linda, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share this with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader
