Ratings based on 982 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The staff are incredibly welcoming and the hotel is comforting and clean.
Comment from Hotel Management
19 Nov 2024 by Hotel Management, Hotel Management
Thank you for sharing your kind review following your recent stay with us. Feedback such as yours about our welcoming team and comfortable hotel is most appreciated and I will be pleased to pass this on. I hope we have the opportunity to welcome you back again soon! Warm regards, Malcolm Hendry, Managing Director.
by A verified traveler
Posted 17 Nov 2024
Beautiful hotel and staff. Made us feel like royalty!
Comment from Hotel Management
19 Nov 2024 by Hotel Management, Hotel Management
Thank you for sharing your kind review. As much valued guests I am delighted to read that you enjoyed a royal stay with us at The Rubens. I do hope we have the opportunity to welcome you back again soon! Warm regards, Malcolm Hendry, Managing Director.
by A verified traveler
Posted 10 Nov 2024
Great location, just very busy.
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Thank you for sharing your kind review following your recent stay with us. We are very fortunate to be in such a great part of London, with close links to the sights and public transport. I do hope the busyness of the surrounding area does not deter you from returning and we have the chance to welcome you back. Warm regards, Malcolm Hendry, Managing Director.
by A verified traveler
Posted 9 Nov 2024
Very comfortable stay and perfect area for where we that evening
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Thank you for sharing your lovely feedback following your recent visit. I am delighted to read that you enjoyed a comfortable stay and that our location was ideal for you during your trip to London. I do hope we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.
by A verified traveler
Posted 5 Nov 2024
A fabulous 3 night stay. Reception staff and door staff were very polite and friendly.
Cocktails in the New York bar were delicious!
Comment from Hotel Management
7 Nov 2024 by Hotel Management, Hotel Management
Thank you for sharing your lovely review following your recent stay with us. It is wonderful to read your kind feedback about our amazing team and of your experience in The New York Bar. I do hope we have the opportunity to welcome you back in the near future. Warm regards, Malcolm Hendry, Managing Director
by A verified traveler
Posted 2 Nov 2024
Great people and location room was a little small but fine
Comment from Hotel Management
4 Nov 2024 by Hotel Management, Hotel Management
Thank you so much for your kind feedback following your stay with us. I am pleased to read your kind comments, however, should you choose to stay with us again, please do let our Reservations team know that you would prefer a larger, different style room and they will be happy to assist. I hope to have the opportunity to welcome you back one day. Warm regards, Malcolm Hendry, Managing Director.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Thank you for your rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director
by A verified traveler
Posted 25 Oct 2024
Not sure why or how we had VIP - we didn’t receive any of the perks. I think the classic rooms are over looked on the type of service you’ll receive. Not complaining it was an excellent experience.
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Thank you for sharing your kind review following your recent stay at The Rubens. As much valued guests, I am pleased that you enjoyed an excellent experience with us. Our team work hard to ensure every guest feels like a VIP with us and I am extremely sorry for any disappointment caused. I do hope that we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.
by A verified traveler
Posted 24 Oct 2024
Beautiful hotel and great staff! Is also located next to a shopping mall with a few food options, and within a 5 minute walk to Victoria Station.
Honestly, the only complaint I have would be their price on laundry. I was planning on doing laundry while there (I had a 9 day trip to London and Edinburgh) because it was my last stay before heading back, and I noticed on their website it advertised laundry.
It wasn't a lie. They offer laundry services, but the prices are astronomical. They wanted (and I clarified) 6GBP PER PAIR of SOCKS! A shirt was 13GBP. I didn't think that too terrible.
But hey! That was my only complaint. Also, there's a 15 GBP / day service charge. I don't recall seeing that advertised anywhere, but I could have missed it.
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Thank you for sharing your kind review following your recent stay with us. As much valued guests, it is wonderful to read your lovely feedback about the hotel and our team, who will be most grateful. I have noted your comments about the laundry charges, we do conduct a regular price survey against our competitors of the same category and try to keep our prices competitive. With regards to the daily service charge, this is shared on the welcome message that all guests booking by Expedia receive and the information should also be given at check in. Please accept my sincere apologies if this wasn't the case on this occasion. I do hope that we have the opportunity to welcome you back again soon! Warm regards, Malcolm Hendry, Managing Director.
by A verified traveler
Posted 21 Oct 2024
Every member of staff was so welcoming and kind. They all went above and beyond to make our experience exceptional.
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Thank you for sharing your positive review following your recent visit. As much valued guests I am delighted that we have exceeded your expectations making your stay with us an exceptional occasion. We hope to have the opportunity to welcome you back one day! Warm regards, Malcolm Hendry, Managing Director.
