Ratings based on 930 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Guest Services, Hotel Management
Dear Darren, Thank you for taking the time to leave us your feedback regarding your stay. We look forward to welcoming you with a more redressed service during your next visit. Kind regards, Szymon - Guest Services Executive
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Faroq , Hotel Management
Dear Euan, Thank you for choosing to stay with us and leaving this wonderful review. We hope to welcome you back to our amazing city again soon. Kind regards, Faroq- Guest Services Executive
by A verified traveler
Posted 1 Dec 2024
Beautiful hotel, excellent service, perfect location for sightseeing, and comfortable rooms.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Faroq , Hotel Management
Dear Chris, Thank you for choosing to stay with us and leaving this wonderful review. We hope to welcome you back to our amazing city again soon. Kind regards, Faroq- Guest Services Executive
by A verified traveler from wayne
Posted 30 Nov 2024
Second time we stayed here. Great location. Staff is wonderful.
Comment from Hotel Management
30 Nov 2024 by Faroq , Hotel Management
Dear Laura, Thank you so much for taking the time to share your lovely review. I am truly delighted to hear that you enjoyed your recent stay with us. It brings us immense joy to know that our dedicated staff made a positive impact on your experience. I'm also thrilled to learn that you appreciated the unique charm of our one-of-a-kind building. We look forward to welcoming you back for another memorable stay. Kind regards, Faroq - Guest Services Executive
by A verified traveler from Tomball
Posted 30 Nov 2024
Great hotel and staff excellent bar atmosphere. Nice rooms with attached rooms. Carpet and shower grout. Dirty. Halls smelled old and musty
Comment from Hotel Management
30 Nov 2024 by Faroq , Hotel Management
Dear Michelle, Thank you so much for taking the time to share your feedback regarding your recent stay with us. It brings us great joy to hear that you enjoyed our beautiful historic building, which we take pride in preserving. We are equally pleased to hear that our staff's service met your expectations, as we strive to provide a welcoming and attentive atmosphere for all our guests. However, I want to assure you that the points you raised will be addressed promptly. I will personally pass your comments to the relevant department heads for further investigation and follow-up. We hope to have the opportunity to welcome you back soon. Kind regards, Faroq - Guest Services Executive
by A verified traveler from Cheshire
Posted 29 Nov 2024
Great location, beautiful hotel and setting. Walkable to many attractions! Bed was comfortable rooms were lovely.
Front desk and bell staff were friendly and could not do enough for you.
Comment from Hotel Management
29 Nov 2024 by Guest Services Executive, Hotel Management
Dear Heather, Thank you for choosing to stay with us. We are glad to read that you enjoyed our amazing location and hospitality. We hope to have the opportunity to welcome you back on your next trip to our amazing city. Kind regards, John - Guest Services Executive
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Guest Services Executive, Hotel Management
Dear Darren, Thank you for your lovely review. I am delighted to see that you enjoyed your recent stay with us and appreciated the service from our dedicated staff. We look forward to welcoming you back soon. Kind regards, John - Guest Services Executive
by A verified traveler
Posted 26 Nov 2024
Lovely hotel in excellent location right next to tube and bus stations, and walkable to many restaurants, bars, museums. Clean and very kind staff
Comment from Hotel Management
27 Nov 2024 by Guest Services Executive, Hotel Management
Dear Paige, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay. Your feedback is precious to us. We look forward to welcoming you back soon! Kind regards,John - Guest Services Executive
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Guest Services Executive, Hotel Management
Dear Victoria,Thank you for choosing to stay with us.It is a pleasure to know you enjoyed our hotel.We look forward to welcoming you back soon.Kind regards,John- Guest Services Executives
