Ratings based on 988 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Lived up to name and reputation
Comment from Hotel Management
27 Oct 2024 by Saleh Gowili, General Manager at The Ritz London, Hotel Management
Dear Dane,We are glad to hear you enjoyed your stay with us. We look forward to welcoming you back to The Ritz soon.Best wishes,Saleh Gowili, General Manager at The Ritz London
by A verified traveler
Posted 21 Oct 2024
Absolutely stunning hotel. Amazing attentive staff.
Best experience.
Comment from Hotel Management
23 Oct 2024 by Saleh Gowili, General Manager at The Ritz London, Hotel Management
Dear Sherry,Thank you for your kind feedback about our staff and your experience.We hope to welcome you back to The Ritz soon.Best wishes,Saleh Gowili, General Manager at The Ritz London
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Saleh Gowili, General Manager at The Ritz London, Hotel Management
Dear John,Thank you for your kind feedback. We hope to welcome you back soon.Best wishes,Saleh Gowili, General Manager at The Ritz London
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Saleh Gowili, General Manager at The Ritz London, Hotel Management
Dear Ms Kitzmiller,Thank you for your kind feedback.We hope to welcome you back soon.Best wishes,Saleh Gowili, General Manager at The Ritz London
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Saleh Gowili, General Manager at The Ritz London, Hotel Management
Dear Mr Barnes, Thank you for your kind feedback. We hope to welcome you back soon.Best wishes,Saleh Gowili, General Manager at The Ritz London
by A verified traveler
Posted 12 Oct 2024
The Ritz has been one of London's finest hotels since opening over a century ago. The location on Piccadilly can't be beat, and everything about the hotel is superior. I had an exceptional dinner in their restaurant. I highly recommend this h.
Comment from Hotel Management
13 Oct 2024 by Saleh Gowili, General Manager at The Ritz London, Hotel Management
Dear Mr Black, Thank you for your kind feedback. We hope to welcome you back soon.Best wishes,Saleh Gowili, General Manager at The Ritz London
by A verified traveler
Posted 10 Oct 2024
Excellent!
Comment from Hotel Management
11 Oct 2024 by Saleh Gowili, General Manager at The Ritz London, Hotel Management
Dear Nicholas,Thank you for your kind feedback. We hope to welcome you back soon.Best wishes,Saleh Gowili, General Manager at The Ritz London
by A verified traveler
Posted 18 Sep 2024
Beautiful English decor! Staff are great! Excellent service! Close to all amenities. Great dinner! Okay on breakfast!
Comment from Hotel Management
19 Sep 2024 by Saleh Gowili, General Manager at The Ritz London, Hotel Management
Dear Faith,Thank you for your amazing feedback.We look forward to welcoming you back soon.Best wishes,Saleh Gowili, General Manager at The Ritz London
by A verified traveler
Posted 7 Sep 2024
We celebrated our twenty-fifth Wedding Anniversary at the Ritz London. If you are seeking a sophisticated experience, then look no further. The Ritz London exceeded our expectations from the moment we arrived through the morning we returned home. Their attention to detail was impeccable. The room was elegant, and housekeeping kept the room clean each day. One night, our room was decorated with gorgeous rose petals. The London Tour in the Ritz Rolls-Royce Phantom was phenomenal with the Head Hall Porter. We were able to take photographs, and the Head Hall Porter framed two of our favorite pictures. Our final evening at the Ritz Restaurant was extraordinary due to the outstanding service from the Ritz Restaurant Manager and his staff. The food was also fantastic. We will cherish the memories, and we are pleased to be part of the Ritz London family.
Comment from Hotel Management
9 Sep 2024 by Saleh Gowili, General Manager at The Ritz London, Hotel Management
Dear Beryl,We are glad to hear you enjoyed your anniversary celebrations with us. We look forward to welcoming you back to The Ritz in the near future. Best wishes,Saleh Gowili, General Manager at The Ritz London
by A verified traveler from Henderson
Posted 5 Sep 2024
We chose to stay at the Ritz London for a night based on its reputation and having had previous positive stays at other Ritz properties. We chose poorly. Check-in was fine and the property itself is mostly well maintained. Our issue arose when we went to confirm the late checkout we had asked for the night prior. The morning of our departure our request was denied (1 PM versus 11 AM), even though we had tea reservations AT Ritz London at 11:30 and needed to change before our international flight home. We made the tea reservations shortly after we made the hotel reservation, many weeks prior, so this wasn’t a surprise for them. We were informed that we needed to vacate our room at 11 and they’d hold our bags. That after tea we could retrieve our belongings and change in the handicap bathroom on the main floor. When the bellman retrieved our bags and showed us to the handicap bathroom even he was embarrassed by the treatment. Based on our experience here, we will not be returning to the Ritz London again and it has tainted our view of the brand overall. If you’re looking for hotels in London, I’d recommend you pass on Ritz London and head over to Four Seasons at Trinity Square or the Shangri La at The Shard, far better experiences to be had there.
Comment from Hotel Management
6 Sep 2024 by Saleh Gowili, General Manager at The Ritz London, Hotel Management
Dear Erin,Thank you for your feedback. Please do contact us via email should you wish to discuss these issues in further detail.Best wishes,Saleh Gowili, General Manager at The Ritz London
