Ratings based on 975 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Gurpreet Marwhay - Duty Manager, Hotel Management
Dear Fazana,Thank you for choosing to stay at The Resident Kensington and for rating your stay a 5/5! We are so happy to see that you had a great stay with us and we look forward to welcome you back some time in the future.
by A verified traveler
Posted 13 Nov 2024
In-room food area was good. Free aperatifs were great! Great, safe neighbourhood, with easy access to Earl's Court tube station. The room was slightly cold, but warm once under the covers!
Comment from Hotel Management
13 Nov 2024 by Gemma - Duty Manager, Hotel Management
Dear Andrew,Thank you so much for your great reviewWe are so glad you enjoyed your stay, especially the complimentary drinks in the evening and our location. Your kind words about the team really means so much to us all.We look forward to welcoming you back again soonKind regards,
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Gurpreet - Duty Manager , Hotel Management
Dear Dickernst,Thank you for choosing to stay at The Resident Kensington and for your 5/5 rating. We are so pleased to see that you had a lovely stay with us and we hope to welcome you back some time in the future.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Daniel - Assistant Reception Manager, Hotel Management
Dear Carmen,Thank you so much for your fantastic 5 out of 5 rating!We’re thrilled to hear you had an excellent experience with us. Your positive feedback means a lot to our team.We look forward to welcoming you back soon!Kind regards,Daniel - Assistant Reception Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Daniel - Assistant Reception Manager, Hotel Management
Dear Katherine,Thank you for your fantastic 5 out of 5 review! We’re thrilled to hear that you had a 5 out of 5 experience with us. Your positive feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay in the future.Best regards,Daniel - Assistant Reception Manager
by A verified traveler
Posted 2 Nov 2024
Staff are friendly and helpful. Comfortable bed, small kitchenette stocked with complementary wine, tea/coffee. Very quiet. Convenient to Piccadilly line to Heathrow LHR 40min (£6).
Comment from Hotel Management
3 Nov 2024 by Gurpreet Marwhay - Duty Manager , Hotel Management
Dear Christie,Thank you for choosing to stay at The Resident Kensington and for taking the time to leave us your feedback. It is lovely to hear that you found our reception team to be "friendly and helpful", we will certainly pass on your kind words to the team. It is great to hear that you found your bed to be comfortable but also that the mini kitchenette in your room was of great use during your stay with us. We are pleased to hear that you enjoyed the Kensington neighbourhood and find it to be quiet and convenient with the tube station only being a 5 minute walk from us. We are happy to hear that you had a smooth journey to Heathrow.Thank you again for staying at The Resident Kensington and for your 5/5 rating. We look forward to welcoming you back some time in the future.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Gemma, Hotel Management
Dear Helen, Thank you for your feedback. We are so happy to hear that you had a 5 out of 5 experience with us. Your positive feedback is greatly appreciated! We look forward to welcoming you back for another wonderful stay in the futureKind regards
by A verified traveler
Posted 27 Oct 2024
The best thing about this property are the staff - welcoming, helpful & kind
Comment from Hotel Management
27 Oct 2024 by Abdul Haq - Night Duty Manager, Hotel Management
Dear Rachel,Thank you your review and appreciation of our lovely team. We have shared your review with them, they are both happy and thankful for your kind words.We also hope that you have a lovely stay with us. Looking forward to welcome you again at The Resident Kensington :)Kind RegardsAbdul HaqNight Duty Manager
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Daniel - Assistant Reception Manager, Hotel Management
Dear Kin Nam,Thank you for taking the time to leave a review.We appreciate your feedback and are sorry to hear that your experience did not fully meet your expectations. Your comments are important to us, and we will use them to improve our services.If there is anything specific you would like to share or if you have any suggestions on how we can enhance your stay, please let us know.Kind regards,Daniel - Assistant Reception Manager
by A verified traveler
Posted 20 Oct 2024
Nice enough hotel with appreciated wine bottle at check in. Room floor could use some cleaning and the room is especially small, even for Europe. Very walkable and the tube stop is fantastic. Very convenient for getting to/from Heathrow.
Comment from Hotel Management
20 Oct 2024 by Daniel - Assistant Reception Manager, Hotel Management
Dear Brandon,Thank you for sharing your feedback!We’re glad you enjoyed the complimentary wine and found the location convenient, especially with the easy access to the tube and Heathrow. We apologize for the cleanliness of the room floor and the size of the room. We understand that some of our room categories may be less spacious for guests and we strongly recommend Superior/Deluxe rooms for more space. Once again, thank you for your feedback and we hope to welcome you back in the future!Best regards,Daniel - Assistant Reception Manager
