Ratings based on 1,898 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fort Wayne
Posted 24 Dec 2024
Wonderful location.
Comment from Hotel Management
27 Dec 2024 by Sarova Hotels Customer Service Team, Hotel Management
Dear Cynthia Thank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We hope you will consider returning to one of our properties again in the future. On behalf of all the team we would like to wish you a Happy New Year!Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 23 Dec 2024
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 22 Dec 2024
Hotel staff were exceptional. Showers were great.
Comment from Hotel Management
27 Dec 2024 by Sarova Hotels Customer Service Team, Hotel Management
Dear Gavin, Thank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience. Thank you for awarding us your top score.We appreciate your lovely feedback regarding our exceptional hotel staff.We hope you will consider returning to one of our properties again in the future. We are delighted that you had a wonderful stay.On behalf of all the team we would like to wish you a Happy New Year!Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 22 Dec 2024
Location for the Albert Hall
Comment from Hotel Management
27 Dec 2024 by Sarova Hotels Customer Service Team, Hotel Management
Dear Piers, Thank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience,Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We hope you will consider returning to one of our properties again in the future.On behalf of all the team we would like to wish you a Happy New Year!Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 17 Dec 2024
Well located, friendly staff, decent-sized room. I'm giving it points off because the hot tub and indoor pool are NOT in the hotel. You have to go to the spa next door (granted, you can connect through the lobby) and pay a daily fee. This was one of the primary reasons for my booking, hence my rating. The description should be corrected to reflect the actual setup.
Comment from Hotel Management
18 Dec 2024 by LD, Hotel Management
Dear CynthiaThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that your recent stay failed to meet your expectations.We are sorry that you were disappointed with our description of Aquilla and the facilities and charges associated to the health club.Thank you for your positive feedback regarding our fabulous location, friendly staff and decent sized accommodation.Overall, we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 16 Dec 2024
The concierges and bellmen were the BEST anywhere!!! Scott, Pablo, Niall (so?), and Muhammad were all incredible.
Comment from Hotel Management
18 Dec 2024 by LD, Hotel Management
Dear MaureenThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Thank you for your lovely feedback regarding our Concierge and the amazing, incredible service provided by Scott, Pablo, Neil and Mohammed.We hope you will consider returning to one of our properties again in the future.On behalf of all the team we would like to wish you a very Merry Christmas & Happy New Year!Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 15 Dec 2024
Staff really exceptional. Great shower and warm robes. Quiet room. Television not so great as there was no info. Very close to bus and tube stops.
Comment from Hotel Management
18 Dec 2024 by LD, Hotel Management
Dear GavinThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We are thrilled that we provided quiet accommodation, with exceptional service.We hope you will consider returning to one of our properties again in the future.On behalf of all the team we would like to wish you a very Merry Christmas & Happy New Year!Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 14 Dec 2024
I have always liked this hotel and the staff, breakfast are excellent.
Comment from Hotel Management
18 Dec 2024 by LD, Hotel Management
Dear PhilipThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that you have always loved the hotel, especially our excellent buffet breakfast and friendly, helpful service.We hope you will consider returning to one of our properties again in the future.On behalf of all the team we would like to wish you a very Merry Christmas & Happy New Year!Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
18 Dec 2024 by LD, Hotel Management
Dear JohnThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.On behalf of all the team we would like to wish you a very Merry Christmas & Happy New Year!Kind regardsSarova Hotels Customer Service Team
