Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
by A verified traveler
Posted 27 Sep 2024
Great boutique hotel with fantastic staff.
Convenient location. I walked everywhere from here.
by A verified traveler
Posted 25 Sep 2024
Excellent location, at the interesting ‘end’ of Charlotte street is this traditional yet fashionable hotel with attentive staff
Fantastic choice of fashionable eateries and bars nearby
by A verified traveler
Posted 20 Sep 2024
A modest but cozy hotel in the heart of things in London. It probably doesn’t merit a 4 rating, but it’s perfectly fine. My room was a bit scruffy and didn’t resemble the pictures online, but it was clean and comfortable. The staff are just amazing! Friendly and lovely. The breakfast room staff knew everyone by name and could not have been nicer. It’s not a luxury hotel but definitely worth taking a look at.
by A verified traveler from Auburn Hills
Posted 12 Sep 2024
The hotel is a lot older than it looks in the pictires, just be mindful of that. The rooms are very tired, especially the bathrooms, ours did not even have a window... elevator was tiny, lots of noise coming from the corridors... overall not a great experience.
Comment from Hotel Management
12 Sep 2024 by antonio piccoli, Hotel Management
Dear Carlos, Thank you for your time and feedback. I am glad to inform that we are currently renovating our rooms and your feedback is mostly welcomed. I hope we get a chance to welcome you back soon in our Hotel.Warm Regards,Antonio Piccoli
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Umesh Aswani, Hotel Management
Dear Andrew, Thank you very much for your positive feedback, rest assured I will pass it on to the whole team.Umesh AswaniReception Manager
by A verified traveler
Posted 19 Aug 2024
The hotel is quite outdated. Room is basic and lacks basics such as hairdryer. Paint chipping in some areas. No actual wardrobe but a door and a rail fixed onto the wall. Overall, less than average stay.
Comment from Hotel Management
20 Aug 2024 by antonio piccoli, Hotel Management
Dear Hameed, Thank you for your feedback, rest reassured we have taken it on board and this will be shared with the team.Regards,Antonio PiccoliOperations Manager
by A verified traveler
Posted 18 Aug 2024
Staff at receprion were polite and friendly. The room was immaculately clean. Breakfast offered a variety of foods and staff were attentive The bed and pillows were comfortable and water and tea/coffee were available in the room. The location is excellent for West End shows and quiet rooms are available. I would highly recommend this hotel.
Comment from Hotel Management
20 Aug 2024 by antonio piccoli, Hotel Management
Dear Kris, Thank you very much for your feedback, rest reassured I will pass it on to the team who will be delighted.Looking forward to welcoming you again at The Rathbone Hotel.Antonio PiccoliOperations Manager
by A verified traveler
Posted 28 Jul 2024
Absolutely amazing stay. Loved it. Would come back to the same hotel
Comment from Hotel Management
29 Jul 2024 by antonio piccoli, Hotel Management
Dear Matthew,Thank you very much for your positive feedback.We are looking forward to welcoming you back at The Rathbone Hotel.Regards,Antonio PiccoliOperations Manage
by A verified traveler
Posted 1 Jul 2024 on Hotels
Very small room with space for double bed but not much else. Excellent location and very clean.
Comment from Hotel Management
5 Jul 2024 by antonio piccoli, Hotel Management
Dear Guest,Thank you for your feedback. We're glad to hear that you appreciated our excellent location and cleanliness. We understand that room size can be a concern, and we appreciate your honesty. Your comments are valuable as we strive to improve our guest experience.We hope to have the opportunity to welcome you back in the future.Antonio PiccoliOperations Manager
