Ratings based on 107 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Lovely accommodations! Friendly and helpful staff!
Comment from Hotel Management
1 Nov 2024 by The Prime London Hotel Team, Hotel Management
Dear Catherine,Thank you for your fantastic review and for giving us a perfect rating on Expedia! We're thrilled to hear that you enjoyed our lovely accommodations and found our staff friendly and helpful.We look forward to welcoming you back to The Prime London Hotel in the future.
by A verified traveler
Posted 25 Aug 2024
Nice place
Comment from Hotel Management
3 Sep 2024 by The Prime London Hotel Management, Hotel Management
Thank you so much for your 5 out of 5 rating on Expedia! We’re thrilled to hear that you had such a positive experience at The Prime London Hotel.We look forward to welcoming you back for another fantastic stay!
by A verified traveler
Posted 19 Aug 2024
Compact, clean, friendly staff, right by the tube, room has everything one would need for a short stay. Would definitely stay again for a short solo trip!
Comment from Hotel Management
21 Aug 2024 by The Prime London Hotel Team, Hotel Management
Dear Krithika,Thank you for your fantastic review! We’re thrilled to hear you enjoyed your stay and found everything you needed for a short trip. Your kind words about our staff and location are greatly appreciated.We look forward to welcoming you back for another solo adventure!Best regards,The Prime London Hotel Team
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by The Prime London Hotel Team, Hotel Management
Dear David,Thank you for your perfect rating! We’re delighted to hear you had such a positive experience with us. Your feedback is greatly appreciated.We look forward to welcoming you back soon.Best regards,The Prime London Hotel Team
by A verified traveler
Not a Great Place to Stay
Posted 26 Jul 2024 on HotelsTo say the room was small would be a significant understatement! It’s right on the ground floor and you can basically see people walking back-and-forth in front of the windows at all times all the way up until about one in the morning. Also, the air conditioning does not work in the room at all, and there are no screens on the windows so you can’t leave the windows open at night because people can see and reach right into the room from the street and the air conditioning doesn’t work so the room stays hovering around 84°F! The bathroom has no shower curtain on the tub and the removable handle moves while the water is on.
Comment from Hotel Management
29 Jul 2024 by The Prime London Hotel Team, Hotel Management
Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay. We understand how important comfort and privacy are, and we’re sorry that we fell short in these areas.Your comments regarding the room size, air conditioning, window screens, and bathroom setup are valuable to us. We will address these concerns with our team to ensure improvements are made.We appreciate your patience and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 24 Jul 2024
The property was luxurious and the staff were very kind and helpful.
The location was just perfect.
Comment from Hotel Management
29 Jul 2024 by The Prime London Hotel Team, Hotel Management
Thank you for your wonderful feedback! We’re delighted to hear that you found our property luxurious and our staff kind and helpful. It’s great to know that our location was perfect for your needs.We look forward to welcoming you back for another exceptional stay.
by A verified traveler
Posted 23 Jul 2024
Enjoyed my stay here. Very tiny room but was able to make space around the bed for luggage. Wardrobe also helped with putting belongings out of the way. Air conditioning was excellent as London experienced a heatwave while I was visiting.
Comment from Hotel Management
29 Jul 2024 by The Prime London Hotel Team, Hotel Management
Thank you for your feedback! We’re glad to hear that you enjoyed your stay and found ways to make the most of the room space. It’s great to know that the wardrobe was helpful and that the air conditioning provided relief during the heatwave.We appreciate your comments and look forward to welcoming you back for another comfortable stay.
by A verified traveler
Posted 20 Jul 2024
It’s not a hotel it’s a block of flats with a reception. Staff were very friendly and helpful
Comment from Hotel Management
29 Jul 2024 by The Prime London Hotel Team, Hotel Management
Thank you for your feedback. We’re pleased to hear that you found our staff friendly and helpful.We understand that our property may not have met your expectations in terms of being a traditional hotel. Your comments are valuable to us as we strive to improve our guests’ experiences.We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 12 Jul 2024
Great location for tube at Earls Court. Good for shops and food too.
Comment from Hotel Management
29 Jul 2024 by The Prime London Hotel Team, Hotel Management
Thank you for your feedback! We’re delighted to hear that you enjoyed our convenient location near Earl’s Court Tube station and the nearby shops and food options.We appreciate your comments and look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Bed size v. small
Posted 8 Jul 2024 on HotelsVery pleasant with one important thing to note…A small double room doesn’t just mean a small room it means a small double bed… about the size of a single+1/3 - so smaller than a double bed - not really practical for two people - rather uncomfortable.
Comment from Hotel Management
29 Jul 2024 by The Prime London Hotel Team, Hotel Management
Thank you for your feedback. We’re glad to hear that you had a pleasant stay overall.We apologize for any inconvenience caused by the size of the bed. Your comfort is important to us, and we appreciate your comments. We will take this into consideration as we work to improve our accommodations.We hope to have the opportunity to welcome you back for a more comfortable stay in the future.
