Ratings based on 377 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Need a refurb and good clean
Posted 29 Jul 2024 on HotelsThe worst Marriot hotel I have ever booked.
We booked 3 classic rooms for a business trip
All 3 rooms were disgusting and smelt bad with stains everywhere, the rooms were very run down and not what you expect for a Marriot hotel especially when one of the nights cost over £600pn. One of my guests had to change rooms twice, and another didn't even stay at the hotel, and we had to find different accommodations; I appreciate the staff trying to find them better rooms, but the whole hotel needs a refurb and a good clean so its hard to find a suitable room when they are all very similar poor standard, all the guests were Marriot members, and not one of them was offered any discount or refund which is truly disappointing, we will be speaking to the press and head office considering this hotel is not up to the Marriot standard...Luxury in the name is very miss leading, and the photos are old and don't show the current room states
Comment from Hotel Management
30 Jul 2024 by Hotel Team, Hotel Management
Dear S, Thank you for sharing your feedback regarding your recent stay with us. We deeply regret that the condition of the rooms and the overall experience did not meet your expectations. Please accept our sincere apologies for the cleanliness issues and unpleasant odors in the rooms. This is not the standard we aim to uphold, and your comments have been shared with our housekeeping and maintenance teams to address these concerns immediately. We understand the significant inconvenience caused by having to change rooms and, in one instance, finding alternate accommodations. We appreciate your patience and understanding, as well as your acknowledgment of our staff's efforts to assist. As valued Marriott members, your feedback is incredibly important to us. We are committed to ensuring that such incidents do not occur in the future and will take all necessary measures to improve our services and facilities. Thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future and provide the exceptional experience you expect from Marriott. Sincerely,The Hotel Team
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
21 Oct 2024 by Kind regards, The Park Tower Team., Hotel Management
Dear Seba, Thank you for rating us. We sincerely apologise for any issues you experienced during your stay. Your experience is valuable for us, however we are unable to understand the reason behind the low rating. In order to address the issue to improve our guest experience, we are happy to know more about it as we would like us able to address and make things better for future guests, if you would like to provide more details please do nor hesitate to contact us. We hope to have the opportunity to welcome you back and provide you a better stay with us.
by A verified traveler
Posted 4 Jul 2024
Good in general.
Comment from Hotel Management
12 Aug 2024 by Manir, Hotel Management
Thank you for your feedback and understanding. I’m glad to hear that you found the overall situation handled well. If there’s anything more I can assist you with or if you have any further comments, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re here to ensure you have a positive experience.
by A verified traveler
Posted 21 Apr 2024 on Hotels
Comment from Hotel Management
12 May 2024 by Front Office Team , Hotel Management
Thank you for your amazing review following your visit to The Park Tower Hotel Knightsbridge. It was our great pleasure to welcome you and we very much appreciate your sharing your thoughts.We are overjoyed to hear how much you enjoyed your time with us and delighted that our friendly service and small touches helped to make your stay a memorable one. Thank you for your kind comments regarding our service, I know that our team will find your comments extremely motivating.Thank you for your support and we do hope that we will have the opportunity to see you again soon
by A verified traveler
Posted 29 Mar 2024
Not good maintenance
Comment from Hotel Management
30 Mar 2024 by The Park Tower Knightsbridge, Hotel Management
Dear Rodolfo,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay with us was below your standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.RegardsThe Park Tower Knightsbridge
by A verified traveler
wembley trip
Posted 26 Feb 2024 on HotelsDifficult to park car underneath
No spaces, has become a carwash.
Second Lower car park
floor is now closed to private parking.
Had to grovel with attendant to move some cones to allow me to park car.
Lift from car park to hotel Broken and out of use, so had to drag suitcase up and down 3 flight of very narrow stairs.
2 security come and knock on you door at 11.45 am to see if you are ready for checkout, a bit intimidating and not needed.
Room has flaking paint on window frames.
Shower did not work, thermostatic control permanent on boiling hot water, reception advised.
Definitely not 5 star hotel
have stayed here many times in the past because of Location
Comment from Hotel Management
27 Feb 2024 by Front Office Team , Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay at The Park Tower Hotel Knightsbridge. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us.We strive to provide all of our guests with exceptional service and accommodations, and it's disheartening to hear that we fell short of meeting your expectations. Please know that your feedback is invaluable to us, as it helps us identify areas where we can improve and enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay that you deserve.
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comment from Hotel Management
20 Jan 2024 by Karan , Hotel Management
Dear Mr. Sultan,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Regards
by A verified traveler
Posted 11 Dec 2023 on Hotels
The hotel is in a good neighberhood. The stay was ok but they are short stuffed.
Comment from Hotel Management
23 Jan 2024 by Subash Balakrishnan, Hotel Management
I would like to thank you for choosing and staying at the Park Tower Knightsbridge, A Luxury Collection Hotel and for taking the time to share your feedback. Firstly, I would also like to apologize that your stay did not meet your expectations. We work hard to deliver an exceptional guest experience and I regret that on this occasion this was not the case. Please rest assured, we have taken on board your valuable feedback regarding your room cleaning experience, and this will be addressed with the relevant departments so that we can improve on the concerns you have raised. I do hope we will have the opportunity to welcome you back so that we can ensure your next stay meets your expectations and have the chance to restore your faith in the Park Tower Knightsbridge.Kind regards,Subash Balakrishnan
by A verified traveler from Riyadh
Posted 1 Dec 2023
Outdated hotel.
Comment from Hotel Management
23 Jan 2024 by Subash Balakrishnan, Hotel Management
I would like to thank you for choosing and staying at the Park Tower Knightsbridge, A Luxury Collection Hotel and for taking the time to share your feedback. Firstly, I would also like to apologize that your stay did not meet your expectations. We work hard to deliver an exceptional guest experience and I regret that on this occasion this was not the case. Please rest assured, we have taken on board your valuable feedback regarding your room cleaning experience, and this will be addressed with the relevant departments so that we can improve on the concerns you have raised. I do hope we will have the opportunity to welcome you back so that we can ensure your next stay meets your expectations and have the chance to restore your faith in the Park Tower Knightsbridge.Kind regards,Subash Balakrishnan
by A verified traveler
Posted 12 Nov 2023 on Hotels
Amazing hotel right in the heart of Knightsbridge!
Comment from Hotel Management
12 Nov 2023 by The Park Tower Knightsbridge Team, Hotel Management
Thank you for your positive review following an enjoyable stay here at The Park Tower Knightsbridge, A Luxury Collection Hotel. I do hope we have the pleasure of welcoming you back in the not too distant future.
