Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Second time staying here and we will be back!
by A verified traveler
Posted 24 Dec 2024
My son and I spent two nights here. The room was generously sized and and very comfortable. The location was walking distance to two underground stations and to plenty of nearby restaurants/stores. We would definitely return on a future trip.
by A verified traveler
Posted 24 Dec 2024
by A verified traveler from Mountain View
Posted 24 Dec 2024
Welcoming and helpful staff. The breakfast at the pub was pretty good with different options. The pub has Alice in Wonderland theme all around, which gives it an original character as well.
by A verified traveler
Posted 22 Dec 2024
Fantastic location for our trip. Reception staff super friendly and helpful, large room, modern decor above a traditional pub. Good breakfast choice. Would recommend and stay again.
by A verified traveler
Posted 20 Dec 2024
Interesting hotel on the site of hat factory. Public areas nicely decorated with Alice in Wonderland themes. Convenient position for London sights.
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Posted 5 Dec 2024
It was an absolute delight staying at the Mad Hatter; lovely staff, great food, excellent room. Everything you could hope for, and be prepared to make friends with the witty and friendly bar staff.
by A verified traveler
Posted 19 Nov 2024
We had a lovely stay at the Mad Hatter! Our room was cozy and fun, and the breakfast was delicious. The staff were super helpful and kind - love this place!
by A verified traveler
Posted 6 Nov 2024
I stayed at Madhatters for 1 night on the 9th October. After looking at your hotel reviews on expedia and your own website the place looked great and a bit quirky. Location was also very good.
On arriving on the weds afternoon I was booked into room 210. I was immediately disappointed in the room. Dull, tired and uninspiring and with a view of concrete and rubbish.
It didn't get much better unfortunately when I went to use the bathroom with mould and bad finishing to be seen across the bath/shower area and the toilet cistern. At night there was lots of noise from the main traffic outside and all also from other hotel residence at around 2am. Sound proofing basic sealed double glazing would have helped with this.
I had breakfast in the morning and chose the avocado on toast and it was dreadful. Cold and a colour which looked like it would make me ill.
I mentioned all this when I checked out after breakfast but the man behind reception did not look bothered one bit which summed up my whole experience of staying here. I know hotels within the city center can come at a premium due to their location alone but I would expect basic standards to be kept for £240 a night.
I have been asked by Expedia to rate my stay but I wanted to give the hotel my direct feedback first before I do post anything online, mad hatter did not respond to my complaint. sums it up really.
