Ratings based on 589 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
This is a lovely lux property. Plenty if not excessive staff as every step you took a staff member was asking if you needed help. Beautiful spacious room with friendly housekeeping staff. Would stay again.
by A verified traveler
Posted 13 Nov 2024
Great hotel with great staff
Comment from Hotel Management
14 Nov 2024 by Michael Cheung, Hotel Management
Dear Andre,Your commendation of The Londoner Hotel is greatly appreciated. It is heartening to hear about your positive experience with us, particularly as you've expressed satisfaction with both our environment and our dedicated team.Our staff are indeed a cornerstone of our establishment. Their commitment towards providing guest satisfaction is integral to our ethos, and it's fantastic to see this reflected in your review. The team will be thrilled to hear your positive feedback.We aim to create a unique and enjoyable experience for every guest, and it seems we were successful in your case. We highly value your opinion and we're delighted that we were able to meet your expectations.We very much look forward to having the opportunity to welcome you back to The Londoner Hotel in the future. Please don't hesitate to reach out should you have any queries or requests on your next visit.Warm Regards,Michael CheungGeneral Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Michael Cheung, Hotel Management
Dear Anthony,We are thrilled to hear that your experience at The Londoner Hotel was excellent. Your satisfaction is our utmost priority, and it's always encouraging to hear such positive feedback.At The Londoner Hotel, we strive to provide our guests with a unique blend of comfort, luxury, and exemplary service. It's gratifying to know that we were able to meet your expectations.We're dedicated to continually enhancing our services and amenities, and your feedback contributes to that. Your positive review is a testament to our team's continual effort to provide a welcoming and memorable experience.We look forward to the opportunity to serve you again in the future. Your continued patronage is sincerely appreciated.Best Regards,Michael CheungGeneral Manager
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Michael Cheung, Hotel Management
Dear Andrew,Your feedback is greatly valued and we're delighted to hear that you had an excellent experience at The Londoner Hotel. Our team strives to provide our esteemed guests with superior service and a memorable stay. It's always gratifying to know when we've succeeded in this endeavor.Our aim is to create an atmosphere that feels both luxurious and homely for our guests. We believe that the smallest details can make the biggest difference, and we're thrilled that your experience reflected this philosophy.We look forward to welcoming you back to The Londoner Hotel in the future. Your continued patronage is greatly appreciated.Best regards,Michael CheungGeneral Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Michael Cheung, Hotel Management
Dear Dante,It's a pleasure to hear that your experience with The Londoner Hotel was excellent. Your positive words are a testament to the dedication and commitment we have in providing the best for our guests.In our hotel, we believe in making every guest feel valued and comfortable, and it's truly heartening to know that we have succeeded in this with you. We are committed to maintaining the high standards of service that you have come to expect from us.We look forward to welcoming you back to The Londoner Hotel in the future. We will continue to strive for excellence and ensure your future visits are just as enjoyable as this one.Warm regards,Michael CheungGeneral Manager
by A verified traveler
Posted 28 Oct 2024
5 star hotel in every way.
Would stay again.
Comment from Hotel Management
10 Nov 2024 by Patrick Katzenberg, Hotel Management
Dear Mark,Your concise yet impactful review brought a smile to our faces. It's heartening to hear that your stay at The Londoner Hotel exceeded your expectations, and that we've earned your kind words of endorsement.The essence of our establishment lies in providing a memorable experience and top-notch service to all our esteemed guests. Therefore, your recognition of us as a " 5-star hotel in every way" is a testament to our team’s dedication and hard work.We eagerly anticipate your return, and assure you that we will strive to make your future visits as delightful, if not more, as the one you've just enjoyed.Best regards,Patrick KatzenbergGeneral Manager
by A verified traveler
Posted 27 Oct 2024
Great location for tourist attractions in London. Rooftop and spa/pool relaxing spots after busy days. Staff is friendly and accommodating.
Comment from Hotel Management
28 Oct 2024 by Michael Cheung, Hotel Management
Dear Amber,Your wonderful remarks truly made our day. It's delightful to hear that our prime location served you well during your stay in London.Indeed, The Londoner Hotel's location on London's iconic Leicester Square makes it the perfect hub for travellers like yourself. The proximity to popular attractions such as the London Eye and Buckingham Palace, not to mention the shopping experience on Regent Street and dining options in Covent Garden, is one of the aspects we are most proud of.We're thrilled that our rooftop restaurant and bar and additionally our spa/pool facilities provided the relaxation you sought after your busy days. These spaces are designed to offer our guests a serene oasis amidst the hustle and bustle of the city.Your positive words about our staff are equally appreciated. Their friendliness and commitment to accommodating our guests are essential to providing the level of service we aspire to.Moreover, we're proud to offer a variety of inspiring spaces for events and meetings. Whether it's our elegant Ballroom or our private screening rooms, we strive to cater to the diverse needs of our guests.Once again, thank you for your kind words. We hope to have the pleasure of welcoming you back to The Londoner Hotel in the near future.Warm regards,Michael CheungGeneral Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Michael Cheung, Hotel Management
Dear Hardeep,It is heartening to note your rating and to understand that your experience at The Londoner Hotel was an excellent one. It's always our aim to provide our guests with an outstanding level of service, and to know that we have met that mark with you is immensely gratifying.At The Londoner Hotel, we are committed to ensuring that all our guests feel welcome and valued. We put a great deal of effort into creating a warm, comfortable environment, and it's wonderful to hear that this resonated with you.In the pursuit of excellence, we continually strive to improve and enhance our services. Your feedback is a testament to our dedication and reaffirms our commitment to delivering an exceptional experience.Should you choose to visit us again, know that you will always be welcome at The Londoner Hotel. We look forward to the opportunity of serving you again in the future.Sincerely,Michael CheungGeneral Manager
by A verified traveler from Auckland
Posted 26 Oct 2024
You need to tighten up your fire safety protocols. The alarm went off at two in the morning and we were all running around like chickens with our heads cut off. I was told it was a false alarm by another guest. No one came to tell us it was a false alarm, no one made an announcement. This is unacceptable after Grenfell.
Comment from Hotel Management
27 Oct 2024 by Michael Cheung, Hotel Management
Dear Julius, Your recent experience with our fire safety protocols at The Londoner Hotel is concerning. We understand that the incident caused inconvenience and worry, especially during late hours. Our hotel has a strict commitment to the safety and well-being of all our guests. Rest assured, we take your feedback seriously regarding the handling of the fire alarm situation. It is of utmost importance that our guests are informed promptly, and any confusion or panic is avoided. Please be rest assured that we take all opportunities to review such incidents and as a standard practice we deliver a refreshed briefing post incident within our teams.We express our sincere apologies for any inconvenience this incident may have caused you. Your experience provides valuable insight for us. Thank you for bringing this to our attention. We value your feedback and we hope to welcome you soon again back to the Hotel.Kind regards,Michael CheungGeneral Manager
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Michael Cheung, Hotel Management
Dear Jackson,It's delightful to hear that your recent visit to The Londoner Hotel was excellent. Your positive rating is a testament to the high standards we strive to maintain and exceed every day.Our team is dedicated to providing our guests with exceptional service, from the moment they walk through our doors to the time they depart, ensuring that every facet of their stay is taken care of. We believe that our guests deserve nothing short of the best, and every detail of our establishment has been designed with this philosophy in mind.Your feedback is invaluable and greatly appreciated. It not only motivates us to continue our ongoing efforts, but also to seek innovative ways to enhance our services and create memorable experiences for our guests.We look forward to welcoming you back to The Londoner Hotel in the near future. It is indeed our privilege to serve you.Warm Regards,Michael CheungGeneral Manager
