Ratings based on 965 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
It was fantastic and mr Knox was very kind
Comment from Hotel Management
20 Nov 2024 by Lisa , Hotel Management
Heartfelt thanks for saying that, Stephen! This adds more responsibilities to our shoulder to ensure that your journey in the future is nothing more than fantastic. Regards, Lisa
by A verified traveler
Posted 11 Nov 2024
Very friendly staff and good hygiene, but spa area needs deep cleaning
Comment from Hotel Management
20 Nov 2024 by Lisa , Hotel Management
Hey, Shanice! Pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Lisa
by A verified traveler
Posted 23 Oct 2024
Outstanding value, a beautiful building and a lovely room.
Comment from Hotel Management
26 Oct 2024 by Shan, Hotel Management
Thank you for your kind words! We're delighted to hear that you enjoyed the beauty of our building, found your room lovely, and felt you received outstanding value. Providing a memorable experience for our guests is what we aim for. We look forward to welcoming you back soon!
by A verified traveler from Monaco
Posted 15 Oct 2024
For the price, the initial room allocated had little usable floor space being on three levels connected by steep, narrow stairs - highly inconvenient with any amount of luggage. Only after two nights could we finally switch to a usable room.
The dining facilities were very limited and of low quality.
The common areas were very restricted and not very welcoming.
When called away, the receptionist locked the main exit, leaving a number to call, a dubious set up from a fire safety point of view as the only obvious, non-alarmed egress from the hotel. If there are concerns about an unmanned reception in this neighbourhood, the hotel should install an electronic unlock switch internally and an swipe card pad externally allowing guests to exit and enter the premises securely when the porter/receptionist is away.
Overall not great value for money as the amenities outside the (second) nicely appointed room were very limited indeed.
Comment from Hotel Management
18 Oct 2024 by Tim, Hotel Management
Hi, Dominic! Thank you for your rating and your valuable input. We have explained this to our related team in order to ensure a relaxed and enjoyable stay in the future. Regards, Tim
by A verified traveler
Posted 26 Sep 2024
A nice hotel close to Canary Wharf, breakfast was ok but rooms were beautiful and all staff lovely. I would definately stay here again when in the area.
Comment from Hotel Management
27 Sep 2024 by Adriana, Hotel Management
Dear Claydon, Thank you for your kind review! We're glad you enjoyed your stay and appreciated the rooms and staff. We look forward to welcoming you back!Kind regards
by A verified traveler
Posted 3 Sep 2024
Amazing hotel. Very clean and smart.
Comment from Hotel Management
5 Sep 2024 by Adriana, Hotel Management
Dear John, Thank you for your kind words! We're thrilled to hear you found the hotel clean and smart. We hope to welcome you back soon!
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Renzo, Hotel Management
Dear Guest,Thank you for your perfect 10/10 rating! We’re delighted to know you had an excellent stay.We look forward to welcoming you back for another great experience!Warm regards, Renzo Moises Front Desk Lansbury Heritage Hotel
by A verified traveler
Posted 16 Aug 2024
A
Comment from Hotel Management
19 Aug 2024 by Rahima, Hotel Management
Dear Joanna,Thank you so much for your kind review! We are thrilled to hear that you had such a positive experience during your stay with us. Your feedback is truly appreciated and inspires our team to continue delivering exceptional service.It was a pleasure having you as our guest, and we’re delighted that we could make your stay memorable. We look forward to welcoming you back whenever your travels bring you our way.Thanks again for your kind words!Best regards,Reception team .
by A verified traveler
Awful
Posted 11 Aug 2024 on HotelsThe front desk staff were incredibly rude after they downgraded our room but made us pay more for the stay.
The “Apr” downstairs smelled like someone was dead in the back.
Comment from Hotel Management
12 Aug 2024 by Hotel Team , Hotel Management
Good Afternoon Michael,Thank you for your feedback regarding your recent stay at Lansbury. We appreciate you taking the time to share your thoughts.As mentioned, the Lansbury Club Rooms do not accommodate infants for health and safety reasons, which are clearly outlined on our website. Due to this policy, we moved you to the Lansbury Classic Room swiftly to better suit your needs. Our team made every effort to assist you during your stay, although we noticed that there were challenges in communication as you were using foul language .We want to clarify that our team was doing their utmost to provide a solution, but we understand that our establishment may not have met your expectations. Additionally, we assure you that the Lansbury maintains high standards of cleanliness and comfort, contrary to your description.We wish you all the best in your future travels.
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Adriana, Hotel Management
Dear Guest, Thank you so much for the perfect rating! We’re thrilled to hear you had a wonderful stay and appreciate your positive feedback. We look forward to welcoming you back in the future!Best regards,AdrianaLansbury Heritage Hotel
