Ratings based on 984 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Room was not ready and got a call 2 hours after the original check in time. Unfortunately not a great experience especially for £1000 per night.
by A verified traveler from Roslyn
Posted 9 Dec 2024
It's in a great spot, really close to the tube, and the hotel staff were amazing; the service was top-notch.
by A verified traveler from Rockford
Posted 9 Dec 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 3 Nov 2024
Great ambience and facilities. Service was great . Happy to visit again
Comment from Hotel Management
20 Nov 2024 by Malisa Shepherd, Hotel Management
Dear Stella, Thank you for your lovely review and for choosing to stay with us at The Landmark London. We're thrilled to hear that you enjoyed the ambiance, facilities and service during your stay with us. We’d be delighted to welcome you back for another wonderful visit in the future.Kind regards,Malisa ShepherdHotel Manager
by A verified traveler
Posted 28 Oct 2024
The staff are readily available and attentive. Upon check-in (we tried to check in at 3.30pm), we were advised that out room wasn’t ready due to previous occupants being late to vacate. The hotel added free breakfast fir all 3 guests. I am glad they did because breakfast was outstanding. We were able to access our room by 5pm.
The hotel is lovely, food and wine selection is excellent. I used the gym which is v small and a disappointing for such a large hotel. The gym seemed to be an afterthought. With 4 people in the gym it is easy to get in each others way!
Would recommend for a lovely stay in London.
Comment from Hotel Management
20 Nov 2024 by Malisa Shepherd, Hotel Management
Dear Isobel, Thank you for sharing your experience with us at The Landmark London.We’re glad to hear that our staff was attentive and that you enjoyed the complimentary breakfast. It’s wonderful to know that you had a positive overall experience with our food, wine selection and our hotel itself. We sincerely apologise for the delay in room availability and the size of the gym; your feedback will be appropriately recorded. We hope to welcome you back for another memorable stay in London!Kind regards,Malisa ShepherdHotel Manager
by A verified traveler
Posted 20 Oct 2024
Great customer service
Comment from Hotel Management
24 Oct 2024 by Malisa Shepherd, Hotel Management
Dear Brendan, Thank you for your feedback, and for choosing The Landmark London. We're thrilled to hear that you experienced excellent service during your stay; we thank you for recognising the efforts of our wonderful team.We hope to welcome you back to The Landmark London soon. Best regards,Malisa ShepherdHotel Manager
by A verified traveler
Posted 17 Oct 2024
by A verified traveler
Posted 14 Oct 2024
Beautiful hotel and staff were excellent. Bedrooms wouldn’t benefit from an update in terms of charging ports and additional electricity points.
Comment from Hotel Management
14 Oct 2024 by Malisa Shepherd, Hotel Management
Dear Deborah, Thank you for choosing The Landmark London and for taking the time to record your feedback regarding your recent visit. We are delighted to hear that you found our The Landmark London to be beautiful and our staff excellent. Your suggestions about updating the bedrooms with additional charging ports and electrical points are valuable. We hope to welcome you back soon. Kind regards,Malisa ShepherdHotel Manager
by A verified traveler
Posted 13 Oct 2024
Great location to stay for taking underground back to Heathrow express train to airport. Enjoyed the mirror bar and dinner in the winter garden, very relaxing for the end of our journey.
Comment from Hotel Management
14 Oct 2024 by Malisa Shepherd, Hotel Management
Dear D, Thank you for your lovely review and for choosing to stay with us at The Landmark London. We're thrilled to hear that you enjoyed our convenient location and had a relaxing end to your journey at the Mirror Bar and Winter Garden restaurant. It’s wonderful to know that you found the atmosphere to your liking. We look forward to welcoming you back for another enjoyable stay.Kind regards,Malisa ShepherdHotel Manager
