Ratings based on 98 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
This property was just average in my books. I do feel like the pictures look nicer than the flat, but overall it was still good. I do think it could use a thorough cleaning as the walls in the kitchen especially were dirty with handprints and other splatter. Some of the utensils were not very clean as well and there were some cobwebs in the sleeping area on the walls. The kitchen could be better equipped - I didnt have a cutting board/mat or a cutting knife whatsoever, so it made it difficult to prepare fruits and vegetables for meals. There is only one steak knife which was very dull and more like a butterknife. That being said, the location is absolutely the biggest pro of this property. Less than 5 minute walk to Earls Court station which was extremely convenient for transport around London. Check in was easy and also convenient including the communication. I had no issues finding the property and despite the cons listed above, the stay was still good.
Comment from Hotel Management
3 Oct 2024 by Nestor, Hotel Management
Hello Rachel, thank you for your thoughtful review! We’re pleased to hear you enjoyed the location and found the check-in process straightforward. We strive to ensure that our guests have the best experience as much as possible but it seemed like it was not the case. We would've been happy to redo the cleaning and provide you the new kitchen utensils if we'd known :( If you decide to visit again, please let us know, and we’ll make sure everything meets your expectations!All the best,
by A verified traveler
Posted 6 Sep 2024
Loved the high ceilings and doors onto the balcony, created a lovely feel in the property. The heated bathroom floors meant any spills from the shower dried really quickly and it was beautifully furnished. The host company was extremely responsive when we had concerns and very helpful with local recommendations. Very safe area and walkable to either local transport or the main high streets. Would definitely come again.
Comment from Hotel Management
7 Sep 2024 by Raphael, Hotel Management
Thank you for your kind review!We're glad that you enjoyed the property and we hope to host you again sometime soon!All the best!
by A verified traveler
Posted 6 Aug 2024
Excellent location and really helpful host
Comment from Hotel Management
6 Aug 2024 by Nestor, Hotel Management
Thank you so much, Jagjit for this amazing review!We can't wait to host you again
by A verified traveler
Posted 27 Jul 2024
I had some issues that needed fixing and within minutes of messaging the owners they'd responded and fixed the problems! I was very impressed, the location is brilliant and the apartment is well appointed and I'd be delighted to stay there again.
Comment from Hotel Management
27 Jul 2024 by Nestor, Hotel Management
Thank you so much for being such a great guest, Alison! It was our pleasure to help and ensure you had a great time at The Knaresborough.
by A verified traveler from Scottsdale
Posted 20 Jul 2024
Had a great stay here and look forward to coming back. Upon arrival the Wi-Fi was a little weak so within minutes they installed a repeater and it was great after that. Wonderful service. Instant replies when communicating. Couple minutes to Earl’s Court station, a few more to Gloucester Road station. Great restaurants and access to amazing sites nearby. Highly recommended!
Comment from Hotel Management
20 Jul 2024 by Nestor, Hotel Management
Thank you so much for the amazing feedback! It was our pleasure hosting you :)
by A verified traveler
Posted 1 Jul 2024 on Wotif
Great location, surrounded by good local restaurants and very close to the earls court tube. Room was tidy, comfortable and the kitchen was very handy. Our only critique was the noise, you can hear your neighbour quite clearly through the walls so our sleep was interrupted a few times but other than that small issue we highly recommend this location for a stay in London.
Comment from Hotel Management
2 Jul 2024 by Nestor, Hotel Management
Hi Matt!Thank you so much for this review, we really appreciate your feedback and we can't wait to host you again in the future!
by A verified traveler
Posted 4 Jun 2024
Fire alarm went off 5 times including twice in the middle of the night.
Comment from Hotel Management
12 Jul 2024 by Nestor, Hotel Management
Hello Craig,Many thanks for your feedback - we're very sorry about this issue - we can now confirm that the fault causing these false alarms has been fixed.All the best,
by A verified traveler
Posted 28 May 2024 on Hotels
Modern style apartment with close access to the metro system and exceptional restaurants near by. Large windows and open floor plan made for a relaxing environment. Bathroom was clean and nice to use.
Comment from Hotel Management
30 May 2024 by Nestor, Hotel Management
Thank you! We're glad to hear that you enjoyed your stay :)
by A verified traveler
Posted 22 May 2024
Great place to stay in London! Plenty of room, comfortable, clean and near many restaurants and tourist areas.
Would stay there again when I come back to London!!
Comment from Hotel Management
23 May 2024 by Nestor, Hotel Management
Thank you so much Kathleen! We really appreciate this review and we can't wait to host you again in the future!All the best,
by A verified traveler from Austin
Posted 6 May 2024
The location is really good - just around the corner is the Earl Court Tube station.
Comment from Hotel Management
23 May 2024 by Nestor, Hotel Management
Thank you so much Kimberly! We can't wait to host you again!
