Ratings based on 944 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
As good as what you can get in a home away from home.
Comment from Hotel Management
15 Nov 2024 by Sophie, Hotel Management
Hey KeithWow! Thank you so much for sharing such a wonderful review! It means the world to us that you had such a good time with us and loved everything! We can’t wait to see you again for another awesome stay in our hotel! Don't hesitate to contact us directly and will take care of you All the best,Sophie
by A verified traveler
Posted 3 Nov 2024
So central to a lot of things.
Comment from Hotel Management
5 Nov 2024 by Sophie, Hotel Management
Hey LWow! Thank you so much for sharing such a wonderful review! It means the world to us that you had such a good time with us and loved everything! We can’t wait to see you again for another awesome stay in our hotel! Don't hesitate to contact us directly and will take care of you All the best,Sophie
by A verified traveler
Posted 28 Oct 2024
The room was gorgeous and so clean! Unfortunately it was a very noisy room, the property opposite had a delivery lorry arrive around 11:30pm and it was so loud. There were also people shouting in the corridor. The mattress wasn’t comfortable at all so not the best for a restful sleep. I would have loved to relax in the lobby but it was absolutely crammed full of people on laptops every time I went down there. The front desk staff were really lovely though and the breakfast bag was great value and a nice touch.
Comment from Hotel Management
29 Oct 2024 by Sophie, Hotel Management
Hey BonnieWow! Thank you so much for sharing such a wonderful review! We truly appreciate you taking the time to let us know all the good and the not-so-good about it, as this is how we can improve!It means the world to us that you had such a good time with us and loved our rooms! And also our team! They are amazing, and always ready to help our lovely guests with anything and everything.Please accept our apologies if the mattress let you down. I will pass your feedback on to the housekeeping department.We can’t wait to see you again for another awesome stay in our hotel! Don't hesitate to contact us directly and will take care of you All the best,Sophie
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Sophie, Hotel Management
Hey TasminWow! Thank you so much for sharing such a wonderful review! It means the world to us that you had such a good time with us and loved everything!We can’t wait to see you again for another awesome stay in our hotel! Don't hesitate to contact us directly and will take care of you All the best,Sophie
by A verified traveler
Posted 15 Oct 2024
Excellent room and staff outstanding. Roof top restaurant excellent. Only down size was lobby area was always full with young people on computers. Very limited seating because of it for social gatherong with family friends
Comment from Hotel Management
15 Oct 2024 by Sophie, Hotel Management
Hey MarkThank you so much for sharing such a wonderful review! It means the world to us that you had such a good time with us! We can’t wait to see you again for another awesome stay in our hotel! Don't hesitate to contact us directly and will take care of you All the best,Sophie
by A verified traveler
Posted 9 Oct 2024
Great hotel and location. Rooms are a little smallish but fun stay regardless. Fantastic staff.
Comment from Hotel Management
9 Oct 2024 by Sophie, Hotel Management
Hey MartinWow! Thank you so much for sharing such a wonderful review! It means the world to us that you had such a good time with us and loved everything! Especially our team! They are amazing, and always ready to help our lovely guests with anything and everything.We can’t wait to see you again for another awesome stay in our hotel! Don't hesitate to contact us directly and will take care of you All the best,Sophie
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Sophie, Hotel Management
Hey DebraWow! Thank you so much for sharing such a wonderful review! It means the world to us that you had such a good time with us and loved everything!We can’t wait to see you again for another awesome stay in our hotel! Don't hesitate to contact us directly and will take care of you All the best,Sophie
by A verified traveler
Posted 27 Sep 2024
Friendly and professional staff.
Comment from Hotel Management
28 Sep 2024 by Sophie, Hotel Management
Hey JenniferWow! Thank you so much for sharing such a wonderful review! It means the world to us that you had such a good time with us and loved everything! Especially our team! They are amazing, and always ready to help our lovely guests with anything and everything.We can’t wait to see you again for another awesome stay in our hotel! Don't hesitate to contact us directly and will take care of you All the best,Sophie
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Sophie, Hotel Management
Hey JohnWow! Thank you so much for sharing such a wonderful review! It means the world to us that you had such a good time with us and loved everything! We can’t wait to see you again for another awesome stay in our hotel! Don't hesitate to contact us directly and will take care of you All the best,Sophie
by A verified traveler
Posted 18 Sep 2024
I’m actually shocked at how my lost property case was handled.
It’s very commonplace I’m sure to have items left in the room.
I happened to leave an expensive leather jacket, and the response from reception was unhelpful to say the least.
I think you should take cases like this more seriously.
Comment from Hotel Management
26 Sep 2024 by Sophie, Hotel Management
Hey Oliver,I am sorry to hear about your experience regarding your lost property.I can see emails exchange regarding this matter and you jacket is ready for collection for today.Let us know if there's anything else we can help you with.Best
