Ratings based on 656 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
by A verified traveler from Leawood
Posted 23 Sep 2024
London is massive so unless you are native, hire a guide! Of all of our travels over the years , London is clearly the most 'global' safe city that we have traveled! Do yourself a favor and hire Grahm Winter as your guide!
Comment from Hotel Management
21 Nov 2024 by Oana, Hotel Management
Dear Michael,Thank you for your feedback. We hope you'll visit us again.Kind regards,
by A verified traveler
Posted 20 Sep 2024
This hotel advertises itself as a luxury 5-star boutique hotel. So you expect cozy, quiet, and more individualized service. My experience was the opposite. They had a party on Saturday night which woke me up because it was so loud. I called the front desk, and they responded that I could move my room. People are traveling from overseas, jet lagged and I booked this hotel to avoid this kind of nonsense noise. I don't understand the logic of management that it's appropriate to have a screaming, electric DJ party at a boutique hotel. If they knew there was a party, at least they could've let guests know or moved to different rooms beforehand instead of making guests move middle of the night. On top of this, my room had a connecting door. My neighbor was clearly guests from the party because they were singing, laughing, going in and out of the room while the party was going on, and I could hear their conversations. I really don't understand why they would make loud party guests stay next to someone who is staying the whole week.
Additionally, their rooms have very bad soundproofing. Your whole room shakes whenever someone opens or closes the door. Food - definitely not a 5 star. I ordered room service for breakfast. Coffee was brought in a cup (no cover or anything), it was already cold and spilled everywhere. Ordered tea with Milk but milk never came. Ordered a vegetarian dish but brought sausage. I had a high expectation for this hotel but I will not stay here again.
Comment from Hotel Management
29 Sep 2024 by Clara Guest Relations Manager, Hotel Management
Dear Ms Lee,I hope that you are well and that you travelled safely back home. Thank you for taking the time to share your feedback with us.I would like to sincerely apologize for the situation that occurred during your stay with us and about your overall dissatisfaction. I am very sorry that we did not reach your expectations.I have shared with my colleagues from Food and Beverage your comments so actions can be taken.We would very like to have the opportunity to welcome you again at The Hari. Do not hesitate to email me if you wish to further discuss your recent stay with us or for anything else.Very kind regards,Clara
by A verified traveler
Posted 19 Sep 2024
by A verified traveler from MORELIA
Posted 18 Sep 2024
All the people we met in London were really polite, but the best of all were the hotel staff: Concierge, bar, restaurant, reception, rooms.
We also have presents every single day and a great letter from the RP
The hotel inside the room, gym, restaurant and outside is modern an looks like new, cozy. GREAT CHOICE!
Comment from Hotel Management
9 Oct 2024 by The Hari, Hotel Management
Dear Juan,I hope that you are well and that you travelled safely back home.It was such a pleasure to welcome you at The Hari and we are so happy that you enjoyed your stay with us!We hope to welcome you again very soon!Do not hesitate to contact me directly if you have any special requests regarding a future booking with us.Kind regards,
by A verified traveler
Posted 8 Sep 2024
A little jewel
We’ll definitely stay there again
The staff was amazing
Comment from Hotel Management
17 Sep 2024 by The Hari, Hotel Management
Dear Eliane,Thank you for taking the time to write such a kind review of your time at The Hari.We are delighted to hear that you had such a lovely stay with us, and particularly enjoyed the incredible service from our team.We look forward to welcoming you back again soon!Best Wishes,Francesco Sardelli
by A verified traveler
Posted 6 Sep 2024
the room was hot even with the Ac turned on. when we informed the staff, they provided a fan but paying these rates and luxury category prices, we expect room to have better temp control
Comment from Hotel Management
17 Sep 2024 by The Hari, Hotel Management
Dear Lauren, Thank you for taking the time to write a review on your recent experience at The Hari, we really appreciate the feedback.We would like to extend our sincerest apologies that your experience with us wasn't up to our usual 5-star standards, we will of course pass on this information to the relevant manager. Best wishes,The Hari
by A verified traveler
Posted 6 Sep 2024
Top quality
by A verified traveler
Not a fun stay
Posted 21 Aug 2024 on HotelsDidnt feel like i was staying at a 5 star hotel, no complimentary water for everyday. Got complimentary sweets though (in a bag that seems like I would get at ibis hotel) pretty terrible experience, next time ill make sure to spend my money elsewhere
Comment from Hotel Management
22 Aug 2024 by Clara Guest Relations Manager, Hotel Management
Dear Guest,I hope that you are well and that you went safely back home.I would like to sincerely apologize for your overall experience. I remain available if you wish to further discuss your recent stay with us so we can learn from it and find an appropriate compensation.Once again, I would like to extend my sincere apologies for your experience.Kind regards,ClaraGuest Relations Managerclara.lefranc@thehari.com
by A verified traveler
Posted 12 Aug 2024 on Hotels
