Ratings based on 388 Verified Reviews
4.4 Room cleanliness
5.0 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Very helpful staff. Lovely rooms.
Comment from Hotel Management
3 Dec 2024 by The Gate Team, Hotel Management
Dear Susan, thank you for sharing your excellent review. Our team hope to see you again soon.
by A verified traveler
Posted 1 Dec 2024
A beautiful property in a great location. Apartment was on the 12th floor and provided an incredible view of the city. Apartment was also well furnished and comfortable. We really enjoyed our stay!
Comment from Hotel Management
1 Dec 2024 by The Gate Team, Hotel Management
Dea Janeatta, thank you for sharing your excellent review. We are delighted that you enjoyed a comfortable stay and the fabulous view and hope to see you again.
by A verified traveler
Posted 25 Nov 2024
The property is not bad and close to a train station. The problem was the hospitality, it gets a -10 from me. As a guest in your hotel I'm expected to be treated kindly and helped in all ways possible. That was not the case, very poorly hospitality this hotel has, not one day I entered the doors and received a Hello.
One day my phone got stolen and I needed to communicate with my family in Puerto Rico to let them know something has happened.
They helped 0, first the phone at the hotel wasn't making any calls to PR so I asked for any other solution they could give me and it was none. Im a problem solver so that for me was so unkind of the hotel staff. It was the worst feeling to be in a foreigner country without the help of the place that you are staying in. Just for that, my review is 0 and will never stay again.
Comment from Hotel Management
27 Nov 2024 by The Gate Team, Hotel Management
Dear Natalie, thank you for sharing your review and feedback. We were sorry to read your comments regarding your experience which must have been most distressing. Our team did offer you the use of the hotel phone which has full international dialling access, but we take onboard your views and thank you again for your feedback.
by A verified traveler
Posted 29 Sep 2024
The Gate Hotel is definitely a great place to stay. It was very clean and the rooms were spacious.
Comment from Hotel Management
29 Sep 2024 by The Gate Team, Hotel Management
Dear Roberta, your excellent recommendation is much appreciated and we hope to see you again.
by A verified traveler
Posted 21 Sep 2024
Requested early check in and my request was accommodated. Would recommend to others and I would stay over again.
Comment from Hotel Management
21 Sep 2024 by The Gate Team, Hotel Management
Dear Mariahm. thank you for sharing your excellent review and recommendation. We are delighted that you enjoyed your stay and look forward to seeing you again.
by A verified traveler from Heelsum
Posted 19 Sep 2024
Brand new building, perfect location, station around the corner
by A verified traveler
Posted 13 Sep 2024
The bed was not as clean as it should have been. Dust balls and other lint that made it seem like it was not recently cleaned.
Lights in bathroom didn’t work so took a shower in the dark.
On the last evening, there was a loud buzzing sound all night. I slept 2 hours and then boarded a 9 hour flight. Liked the facilities but disappointed the room didn’t seem to be checked for things like lights just not working.
Comment from Hotel Management
15 Sep 2024 by The Gate Team, Hotel Management
Dear Jenny, thank you for sharing your review. We are pleased that you enjoyed the facilities, but sorry not to have met our normally high standards of housekeeping service. We hope to have the opportunity of delivering the perfect experience on a future occasion.
by A verified traveler
Posted 8 Sep 2024
Sheets/pillows on the bed smelled horrible, like they'd been sweated on and used. No real room cleaning, even on request. Weird shower that gets entire bathroom floor wet. Quite noisy from traffic in the area. We got a note on the second day that water would be unavailable all day on our third day.. first time I have ever been told in a hotel that water is not available! Staff were nice. Concept is nice, and the tea/coffee is a nice perk.
Comment from Hotel Management
10 Sep 2024 by The Gate Team, Hotel Management
Dear Spencer, thank you for sharing your review and feedback. Our team will be in touch with you to discuss your stay as we welcome the opportunity to improve the guest experience.
by A verified traveler
Posted 1 Sep 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by The Gate Team, Hotel Management
Dear Andrew, your excellent rating is much appreciated and we hope to see you again soon.
by A verified traveler
Posted 30 Aug 2024 on Hotels
Convenient location. Clean and comfortable. The bed was a bit too firm.
Comment from Hotel Management
30 Aug 2024 by The Gate Team, Hotel Management
Thank you for sharing your review and feedback. We are pleased that you enjoyed a comfortable stay and hope to welcome you back.
