Ratings based on 379 Verified Reviews
4.4 Room cleanliness
5.0 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
The Gate Hotel is definitely a great place to stay. It was very clean and the rooms were spacious.
Comment from Hotel Management
29 Sep 2024 by The Gate Team, Hotel Management
Dear Roberta, your excellent recommendation is much appreciated and we hope to see you again.
by A verified traveler
Posted 21 Sep 2024
Requested early check in and my request was accommodated. Would recommend to others and I would stay over again.
Comment from Hotel Management
21 Sep 2024 by The Gate Team, Hotel Management
Dear Mariahm. thank you for sharing your excellent review and recommendation. We are delighted that you enjoyed your stay and look forward to seeing you again.
by A verified traveler from Heelsum
Posted 19 Sep 2024
Brand new building, perfect location, station around the corner
by A verified traveler
Posted 13 Sep 2024
The bed was not as clean as it should have been. Dust balls and other lint that made it seem like it was not recently cleaned.
Lights in bathroom didn’t work so took a shower in the dark.
On the last evening, there was a loud buzzing sound all night. I slept 2 hours and then boarded a 9 hour flight. Liked the facilities but disappointed the room didn’t seem to be checked for things like lights just not working.
Comment from Hotel Management
15 Sep 2024 by The Gate Team, Hotel Management
Dear Jenny, thank you for sharing your review. We are pleased that you enjoyed the facilities, but sorry not to have met our normally high standards of housekeeping service. We hope to have the opportunity of delivering the perfect experience on a future occasion.
by A verified traveler
Posted 8 Sep 2024
Sheets/pillows on the bed smelled horrible, like they'd been sweated on and used. No real room cleaning, even on request. Weird shower that gets entire bathroom floor wet. Quite noisy from traffic in the area. We got a note on the second day that water would be unavailable all day on our third day.. first time I have ever been told in a hotel that water is not available! Staff were nice. Concept is nice, and the tea/coffee is a nice perk.
Comment from Hotel Management
10 Sep 2024 by The Gate Team, Hotel Management
Dear Spencer, thank you for sharing your review and feedback. Our team will be in touch with you to discuss your stay as we welcome the opportunity to improve the guest experience.
by A verified traveler
Posted 28 Aug 2024
Very nice stay indeed and the staff were very friendly
Comment from Hotel Management
29 Aug 2024 by The Gate Team, Hotel Management
Dear Majd, thank you for sharing your review. We are so pleased that you enjoyed your stay and our friendly team look forward to welcoming you back.
by A verified traveler
Posted 13 Aug 2024
Terrible. Didn’t feel welcome or safe.
Comment from Hotel Management
16 Aug 2024 by The Gate Team, Hotel Management
Dear Emecia, thank you for sharing your review and feedback. We were sorry to read your comments and our team have tried to contact you separately to learn more about your experience. We hope that you will be in touch as we welcome the opportunity to improve the guest experience.
by A verified traveler
Posted 9 Aug 2024
It was walking distance to the train, hoho, the tower castle and bridge. The property was very nice. Felt super safe. They have a terrace on 5 that was very enjoyable. Staff was friendly. Would definitely stay here again.
Comment from Hotel Management
9 Aug 2024 by The Gate Team, Hotel Management
Dear Robert, it was a pleasure to read your excellent review and recommendation and we look forward to seeing you next time.
by A verified traveler
Posted 7 Aug 2024
Great staff and beautiful hotel
Comment from Hotel Management
7 Aug 2024 by The Gate Team, Hotel Management
Dear Christopher, your excellent review is much appreciated and we hope to welcome you back.
by A verified traveler
Posted 29 Jul 2024
Very smart hotel with excellent.The terraze on the 5th floor with free tea and coffee .
Comment from Hotel Management
29 Jul 2024 by The Gate Team, Hotel Management
Dear Helen, thank you for sharing your excellent review. We are delighted that you enjoyed your stay and our 5th floor lounge and terrace. We hope to welcome you back.
