Ratings based on 851 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
This was our second stay here and again had a lovely time. The room was very clean, soft comfy bed and to say its next to a main road you can't hear any traffic.
Breakfast was brilliant, there is a lot to choose from, and a nice mixture of continental options too.
Staff very friendly, welcoming and attentive.
Its only a 5 minute walk to the tube station for central line, very easy to get into the centre of London.
Comment from Hotel Management
14 Dec 2024 by Reception Team, Hotel Management
Dear Emma,Thank you for choosing to stay with us again and for leaving such a wonderful review.We’re thrilled to hear that you enjoyed the cleanliness of the room, the comfy bed, and the breakfast options. It’s great to know our location worked well for you, and that our team made you feel welcome. We can’t wait to see you for your next visitWarm regardsReception Team
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Reception Team, Hotel Management
Dear Brett,Thank you for your fantastic 5-star rating.We’re thrilled that your experience met your expectations, and we hope to provide you with another great stay in the near future.Warm regardsReception Team
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Reception Team, Hotel Management
Dear Sasha,Thank you for the perfect score. We are thrilled you had such a positive experience. We truly appreciate your support and hope to see you again for another great stay.Best wishesReception Team
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Reception Team, Hotel Management
Dear Alexandra,Thank you so much for the 5-star review. It’s wonderful to hear that you had an enjoyable stay with us. We hope to welcome you back soon for another memorable visit.Best wishesReception Team
by A verified traveler
Posted 23 Nov 2024
Very good hotel and amenities. Enjoyed our stay
Comment from Hotel Management
28 Nov 2024 by Reception Team, Hotel Management
Dear Gayle,Thank you so much for your fantastic 5/5 score. We’re thrilled to hear that you had such an enjoyable stay and appreciated our hotel and amenities.Your kind words mean a lot to us, and we can’t wait to welcome you back for another perfect visit soonWarm regardsReception Team
by A verified traveler
Posted 16 Nov 2024
The price was very reasonable and overall experience exceptional. This is a hotel that values quality and takes pride in the service it provides. Free parking was what sold the property to me but the experience overall means I will definitely visit again.
The only con is the wifi was poor in our room. We had no signal. This may be a bigger issue for international travellers.
Comment from Hotel Management
23 Nov 2024 by Reception Team, Hotel Management
Dear Jerde-Ann,Thank you for taking the time to share your feedback. We’re delighted to hear that you had an exceptional experience overall. It’s wonderful to know that our free parking and commitment to quality service stood out to you and contributed to your enjoyable stay.We sincerely apologise for the issue with the Wi-Fi signal in your room. We understand how important reliable connectivity is, especially for international travellers. Please rest assured that our IT team has since checked and worked on improving the Wi-Fi signal to ensure a better experience for all our guests moving forward.We greatly appreciate your understanding and your kind words about our hotel. We look forward to welcoming you back for an even better stay in the future.Warm regardsReception Team
by A verified traveler
Posted 16 Nov 2024
Great staff and enjoyable stay thank you
Comment from Hotel Management
23 Nov 2024 by ReceptionTeam, Hotel Management
Dear Rebecca,Thank you for your kind words. We’re so pleased to hear that you enjoyed your stay and that our staff made a great impression. Your feedback means a lot to us, and we look forward to welcoming you back again soon.Best regardsReception Team
by A verified traveler
Posted 3 Nov 2024
Lovely and clean
Comment from Hotel Management
6 Nov 2024 by Reception Team, Hotel Management
Dear Lindsay,Thank you for your review and for choosing to stay with us. We're glad to see that you had a good experience overall, and we appreciate your 5 out of 5 rating.Warm regardsReception Team
by A verified traveler
Posted 26 Oct 2024
Overall, ok. Needs facelift.
Comment from Hotel Management
6 Nov 2024 by Reception Team, Hotel Management
Dear Jerimy,Thank you for your feedback. We appreciate your honesty and are always looking for ways to enhance our guests' experience. Your suggestion for a facelift is noted, and we hope to welcome you back in the future.With best wishesReception Team
by A verified traveler
Posted 25 Oct 2024
Very handy place to stay when driving to London. Nice room, great breakfast.
Comment from Hotel Management
6 Nov 2024 by Reception Team, Hotel Management
Dear Robert,Thank you for your lovely review. We’re so glad you found our location convenient and enjoyed your room and breakfast. It was a pleasure having you, and we hope to welcome you back on your next trip to London.Best wishesReception Team
