Ratings based on 312 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Seattle
Posted 23 Nov 2024
Just finished our 5th stay at the Egerton. While this boutique hotel is beautiful, it’s the wonderful staff that keep us coming back. They are warm and always eager to share recommendations and make arrangements in order to make our stay memorable.
We also love the location as it is on a quiet street and a short walk to South Kensington station. It’s also just a 3 minute walk to the V & A, which always has an interesting special exhibitions in addition to their permanent exhibits.
The rooms are a uniquely decorated but are all beautifully furnished with very comfortable beds. It is also a very quiet hotel so I know I’ll get a good nights sleep. I look forward to returning to the Egerton the next time I visit London.
Comment from Hotel Management
23 Nov 2024 by Michelle Devlin, Hotel Management
Good Evening PAULA,Please allow me to thank you on behalf of the entire team here at The Egerton House Hotel for your very kind and generous review of your guest experience whilst staying with us for the fifth time. Your continuous support and loyalty to the Red Carnation Hotel brand, but in particular The Egerton House Hotel is so very much appreciated. I am delighted to hear that you thought so highly of the helpful service you have received from my team and that we could offer you a homely and relaxing base whilst visiting London. More importantly, I am so happy to hear that you are already planning a return visit and stay with The Egerton House Hotel. Rest assured that we will endeavour to give you another even more exceptional guest experience than before. One to remember and cherish. Once again, thank you for your feedback and we look forward to welcome you back hopefully very soon.Kindest regardsMichelle DevlinGeneral Manager
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Wonderful
Comment from Hotel Management
20 Nov 2024 by Michelle Devlin, General Manager, Hotel Management
Dear Bradley, It is simply wonderful to see that you enjoyed your stay with us at The Egerton House Hotel.I am delighted to hear that your time as out guest was fully deserving of a 5 out of 5 review score.We look forward to welcoming you back and if we can be of any assistance with a future reservation then please do let us know. Warm Regards,Michelle Devlin General Manager
by A verified traveler
Posted 18 Oct 2024
Quiet boutique hotel in nice area. Pleasant and helpful staff. Dining in hotel is pricey. Good location.
Comment from Hotel Management
24 Oct 2024 by Michelle Devlin, Hotel Management
Dear Barbara,May I take the opportunity to thank you from the entire team here at The Egerton House Hotel for your very kind and generous feedback following your recent stay with us. I am delighted to hear that you thought so highly of our townhouse hotel and that your found the service that you have received from our team to be pleasant and helpful. We will most definitely be looking forward to welcome you back hopefully in the foreseeable future and if we can be of any assistance prior to or during your return visit, please do not hesitate to let us know. Once again, thank you for your 5/5 review of your guest experience whilst staying with us here at The Egerton House Hotel. In the meantime, have a lovely remainder of your evening and keep well.Kindest regardsMichelle DevlinGeneral Manager
by A verified traveler
Posted 7 Oct 2024
This was the best hotel we have ever had the pleasure of experiencing. From the staff to the ambience every thing was a 10/10. I would love the opportunity to visit again.
Comment from Hotel Management
10 Oct 2024 by Michelle Devlin, General Manager, Hotel Management
Dear Kelsey, I am delighted to hear that you had such a wonderful stay with us and that your time as our guest was a 10/10, full marks experience.Thank-you for your compliments on our team and on the ambiance of the Hotel. Your kind words are most appreciated and something that we treasure deeply. We would also love to have the opportunity to welcome you once again and if we can be of any assistance before then please do let us know.Warm regards,Michelle Devlin General Manager
by A verified traveler
Posted 5 Oct 2024
We loved every minute of our stay at The Egerton House. The staff was outstanding and always accommodated our requests! We especially loved the martinis in the bar made by the friendliest bartender!
Comment from Hotel Management
7 Oct 2024 by Michelle Devlin, General Manager, Hotel Management
Dear Wendy, I would like to thank you for your very kind words and 5 star review score. It is wonderful to read that you had such an enjoyable stay with us at The Egerton House Hotel.I am very happy to also read that you loved every minute of your stay and that you found our team to be outstanding and always ready to offer their assistance. Our goal is to always go above and beyond and I am delighted to see this reflected in your feedback. We would be be honoured to welcome you back once again and I know that our bartender will be awaiting your return with another ice cold martini, or two.Warmest Regards,Michelle DevlinGeneral Manager
by A verified traveler
Posted 28 Sep 2024
From the day of booking our reservation the customer service was exceptional. In the weeks leading up to our arrival the staff continued to maintain contact and offer assistance in making reservations for our visit. The customer service continued throughout our visit. Every individual was courteous and helpful. I hope to return to this hotel in the future.
Comment from Hotel Management
7 Oct 2024 by Michelle Devlin, General Manager, Hotel Management
Dear Rachel,I am very happy to read that your stay with us was enjoyable one, not only from your arrival at the hotel but from the moment you made your reservation. A very sincere thanks for your wonderful review and 5 star feedback.It is wonderful to hear that our team made such a positive impression from the very beginning with their assistance and exemplary service. I will most certainly pass along your kind words and I know that they, like myself, will be happy that you had such an unforgettable stay. We hope to have you return also and we look forward to welcoming you back once again in the near future.Kind regards,Michelle DevlinGeneral Manger
by A verified traveler
Posted 27 Sep 2024
The staff was wonderful and very attentive. The location is wonderful, centrally located near good restaurants, shopping and museums. I definitely recommend it and plan on staying there again.
Comment from Hotel Management
7 Oct 2024 by Michelle Devlin, General Manager, Hotel Management
Dear Leslie,My sincerest thanks for your full marks review score and my deepest gratitude for your kind words on your time as our guest.I am very happy to hear that your stay was an enjoyable one and that from the location to the attentiveness of the team, everything together contributed to an enjoyable experience. A very special thank-you for your compliments on our wonderful team members. I know that they will be very happy to hear that they, along with the hotel, left such a lasting impression.It is a delight to hear you are already planning your return and if there is anything we can do, so that a future visit is as memorable as the first then please do contact us. Warm Regards,Michelle DevlinGeneral Manager
by A verified traveler
Posted 27 Sep 2024
I cannot say enough wonderful things about our experience at Egerton House Hotel! From the moment we arrived, we were greeted by the friendliest staff who went above and beyond to ensure our stay was perfect. They were incredibly accommodating and helpful, especially when it came to navigating around London. Their local insights truly enriched our visit!
However, the highlight of our stay was undoubtedly the honesty of the housekeeping team. On our first night, my husband and I inadvertently left our credit cards and other valuables out on the table while the room was being cleaned. To our astonishment, when we returned, everything was exactly as we had left it—nothing was missing! This level of integrity is a testament to the hotel’s values and made us feel incredibly safe and secure during our stay.
If you’re looking for a place that combines luxury with genuine care for their guests, Egerton House Hotel is the perfect choice. We left with our hearts full and memories to cherish. We can’t wait to return! Thank you to the entire team for making our trip so special!
Comment from Hotel Management
7 Oct 2024 by Michelle Devlin, General Manager, Hotel Management
Dear Myla,It was as much pleasure to read through your review as it was to have you as our guest. So I am delighted to see that your stay left such positive and rememberable memories.Thank-you also for setting the time to share your review and glowing feedback with us. Your 5 star review score and compliments are most appreciated. To hear that from the moment you arrived you experienced the warm and attentive service that The Egerton House Hotel is know for is very pleasing indeed. Your comments on the integrity and honesty of our Housekeeping does genuinely make me very happy to hear. Our aim is for you to feel as though we are your luxury Home away from home, With you feeling incredibly safe and secure for the duration of your visit.It is a visit that we hope you will have the pleasure of repeating in the hopefully not too distant future. We can not wait to welcome you back and if we can be of any assistance in ensuring your next stay continues to exceed your expectations, then do let us know.Warm Regards,Michelle DevlinGeneral Manager
by A verified traveler from New Orleans
Posted 15 Sep 2024
This was such a great option for my one night in london. I wanted to stay for a week. I will be back. Very close to Harrod’s if that’s on your to do list.
Comment from Hotel Management
24 Sep 2024 by Michelle Devlin, Hotel Management
Dear Melody,Thank you so very much for your 5/5 rating of your recent stay with us here at The Egerton House Hotel which we are all very much appreciative of. May I also take the opportunity to thank you for making special mention of your desire to stay for a longer period of time on your next visit to London and that you found our location and close proximity Harrods to work out well for the purposes of your visit to London. It is wonderful to hear that you thought your visit to our townhouse hotel to be a true home away from home experience. That is really kind and generous and much, much appreciated by all of the Egerton team. In the meantime, I wish you a most pleasant and relaxing evening ahead. Kindest regards Michelle Devlin General Manager
