Ratings based on 554 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Good location
by A verified traveler
Posted 20 Nov 2024
Great stay.
by A verified traveler
Posted 19 Nov 2024
Nice hotel in a great area of London. Good lobby with a fun vibe.
by A verified traveler
Posted 17 Nov 2024
Excellent location for central London. Good value for money. Very safe. Clean and nice ambiance
Comment from Hotel Management
18 Nov 2024 by Meski, Hotel Management
Dear Heli,Thank you for your fantastic feedback! We’re so glad to hear that you enjoyed our excellent location in central London, as well as the value for money and the safety of the hotel. It's also wonderful to know that you appreciated the cleanliness and ambiance of our property. We aim to provide a comfortable and welcoming environment for all our guests, and we’re thrilled you had a positive experience. Once again thank you for your feedback. We hope to welcome you back to The Cumberland Hotel soon.Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Meski, Hotel Management
Dear Kurt,Thank you for taking the time to rate your recent stay at The Cumberland Hotel. We are glad you had an overall satisfactory experience with us.However, we are truly sorry your stay didn’t fully meet your expectations. We always strive to provide a high standard of service, and your rating will help us identify areas where we can improve. Once again thank you for taking the time to rate your recent stay. We hope to have the opportunity to welcome you back in the future and offer you a more enjoyable experience. Kind regards,Guest ServicesThe Cumberland
by A verified traveler from new york
Posted 15 Nov 2024
Thks
Comment from Hotel Management
16 Nov 2024 by Meski, Hotel Management
Dear Jessica,Thank you for rating your stay. We’re glad to know you had a positive experience, and we’d love to hear if there’s anything we could do to make your next stay even better.Looking forward to welcoming you back soon!Kind regards,Guest ServicesThe Cumberland
by A verified traveler from Lehi
Posted 11 Nov 2024
Great location by Marble Arch red line, but kind of a sketchy neighborhood with lots of homeless. The hotel itself is great.
Comment from Hotel Management
12 Nov 2024 by Rachael Kersey, Hotel Management
Dear Stacey,Thank you for taking the time to share your feedback following your recent stay at The Cumberland Hotel. Our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We are thrilled you enjoyed your comfortable room and found it to be clean. We hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Rachael Kersey, Hotel Management
Dear Priscilla,Thank you for sharing your rating with us. We’re sorry to see that your experience fell short of expectations. Your feedback is invaluable, and if there’s anything specific you’d like to share about your stay, we’d welcome the opportunity to understand where we can improve.We hope to have the chance to make things right in the future.Warm regards,Guest Services,The Cumberland
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Rachael Kersey, Hotel Management
Dear Simon,Thank you for taking the time to share your feedback following your recent stay at The Cumberland Hotel. Our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We are thrilled you enjoyed your comfortable room and found it to be clean. We hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 4 Nov 2024
We stayed at the Cumberland Hotel for a celebratory weekend away following our wedding and the hotel exceeded our expectations from start to finish. Our check in experience by Ali Mansour was one of the best we have had to date, he was extremely welcoming, professional and accommodating to our needs and gave a great first impression of the hotel. From then on the service from staff in both the main restaurant and breakfast room did not disappoint. Everyone was very friendly, helpful and welcoming. The rooms were immaculate and the live music entertainment in the evening topped it off! The location is central so ideal for those looking to explore london. I would definitely recommend this hotel and we will certainly be back again. Thank you very much Cumberland hotel ⭐️⭐️⭐️⭐️⭐️
Comment from Hotel Management
5 Nov 2024 by Rachael Kersey, Hotel Management
Dear Grace,Congratulations on your wedding, and thank you for choosing the Cumberland Hotel for your celebratory weekend! We’re thrilled to hear that your experience exceeded your expectations, from the warm welcome by Ali to the attentive service throughout your stay. We’re glad you found our central location ideal for exploring London. Thank you for your kind recommendation, and we look forward to welcoming you back for another special visit!Warm regards,Guest Services,The Cumberland
