Ratings based on 1,536 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Some areas of the room need cleaning but overall was a great stay
by A verified traveler
Posted 20 Nov 2024
Great location
by A verified traveler from Henderson
Posted 19 Nov 2024
Rooms are small but that Europe in general. Beautiful hotel.
by A verified traveler
Posted 16 Nov 2024
Beautiful hotel, centrally located with easy access to transportation.
Comment from Hotel Management
18 Nov 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Darren,Thank you very much for your lovely feedback! I am more than happy to know you had a beautiful experience with us and found the hotel location most convenient with easy access to explore the main attractions in London. many thanks, Natasha
by A verified traveler
Posted 15 Nov 2024
The train station is right next door. The hotel restaurant is ok. We had to walk a flight up a narrow stairway to our room which was a bit of a problem in that we are in our late 70’s. Fire safety was a bit of a concern. The room was clean and comfortable.
Comment from Hotel Management
16 Nov 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Cheryl,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha
by A verified traveler
Posted 15 Nov 2024
Nice place. The rooms were small, and a little difficult to get to (elevator to one floor, walk upstairs to the next floor, take elevator down one floor).
Check-in was slow - systems couldn’t find rooms, etc
Comment from Hotel Management
16 Nov 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Robert,Thank you very much for your review! I am pleased to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha
by A verified traveler
Posted 15 Nov 2024
Beautifully decorated for Christmas.
Treated the little ones very well, giving them teddy bears as I was checking in.
Comment from Hotel Management
15 Nov 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Carolyn J,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. We look forward to welcoming you back soon. many thanks, Natasha
by A verified traveler from Barnhart
Posted 14 Nov 2024
Great stay! I will definitely be coming back
Comment from Hotel Management
15 Nov 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Eleyvin,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks,Natasha
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Kelsey,Thank you for your rating! We hope to see you again soon. many thanks, Natasha
by A verified traveler
Posted 12 Nov 2024
Bathtub was too high had trouble getting in and out was so afraid I would slip and fall. Was going to charge us twice had to show our charge card bill, the staff was not all that friendly.
Comment from Hotel Management
14 Nov 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Roslyn,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha
