Ratings based on 283 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Rooms are fine. However, there are A LOT of stairs and no elevator/lift. The stairs are steep. Fine for some, but not all guests. This should be disclosed. Check-in is in the bar, which was packed when we arrived.
by A verified traveler
Posted 4 Jul 2022
The property had nice rooms,the stairs are a bit steep,but this is mentioned in the description.its also close to 2 tube stations.
by A verified traveler
Posted 30 Dec 2021 on Hotels
Comment from Hotel Management
11 Jan 2022 by Leo, Hotel Management
Dear Tracy,
Thank you very much again for the stay and we hope to see you again soon.
Kindest regards,
Leo
by A verified traveler
Posted 20 Dec 2021 on Hotels
Comment from Hotel Management
11 Jan 2022 by Leo, Hotel Management
Dear Paul,
Thank you very much again for the stay and we hope to see you again soon.
Kindest regards,
Leo
by A verified traveler
Posted 8 Dec 2021
by A verified traveler
Amazing stay
Posted 17 Nov 2021 on HotelsThe room was on the third floor, it was large, clean and really comfort. check in and out were really fast and friendly.
one bad thing, they forgot to clean the room on our last night and we had no one to talk with at 12am to ask for new towels, besides that we were quite happy with the stay.
This hotel looks and feels according to all of the existing reviews ;)
Comment from Hotel Management
19 Nov 2021 by Bogdan , Hotel Management
Hi Eliran,
Hope you're well and thank you so much for your review.
Regards
Bogdan
by A verified traveler
Posted 15 Nov 2021
Hello we were very happy with the cleanliness and comfort of our room. However, there were a few issues. We did not have our coffee replenished and our drinking glasses were not washed and cleaned by the cleaning staff. The safe was already locked with door open and was unusable. We could not log into Netflix and could not find any instructions in the room how to do so. Lastly, there was no one available to assist call in each of these cases. Having someone more available by phone would have been helpful.
Comment from Hotel Management
19 Nov 2021 by Bogdan , Hotel Management
Dear Michelle,
Hope you're well,
Please accept my apologies, as the safe did not worked and you could not reach no one that could help.
We will take on board your feedback.
Kind Regards
Bogdan
by A verified traveler
Posted 17 Oct 2021 on Hotels
Great stay from top to bottom. Special thanks to all the staff, you were all fantastic
Comment from Hotel Management
18 Oct 2021 by Bogdan , Hotel Management
Hi Rob,
Thank you so much for your Review
Regards
Bogdan
by A verified traveler
First visit to London
Posted 5 Oct 2021 on HotelsThe room is very nice but there is no front desk. Even though I emailed them my estimated arrival time one day before, my wife and I were still waiting for someone to open the door and checked us in more than 10 minutes on the street. We did not know how to make a phone call to the number was provided on the window right next to the door since it is our first visit to London and we did not have local phone service, either. I would recommend this place if we did not experience that. Hopefully, they can do better job for their guest.
Comment from Hotel Management
5 Oct 2021 by Bogdan , Hotel Management
Hi Eric,
Thank you very much for your feedback.
Regards
Bogdan
by A verified traveler
Posted 1 Oct 2021
A really nice, comfortable hotel. We had a very quiet night and we felt really welcome.
No breakfast was available as the pub was still closed, but we found a lovely café just a couple of hundred yards away.
Comment from Hotel Management
5 Oct 2021 by Bogdan , Hotel Management
Hi Catherine,
Thank you so much for your review.
Regards
Bogdan
