Ratings based on 973 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Relation Team, Hotel Management
Dear ChristopherThank you for sharing your experience with us. We are delighted to know you had a good stay and look forward to welcoming you back in the future.Kind regards,Guest Relations TeamThe Chelsea Harbour Hotel & Spa
by A verified traveler
Posted 12 Nov 2024
Brilliant hotel 🏨
Comment from Hotel Management
15 Nov 2024 by Guest Relation Team, Hotel Management
Dear BhavishaThank you for choosing The Chelsea Harbour Hotel and Spa for your stay and for sharing your kind feedback with us.We are thrilled to hear that you found our hotel brilliant! Your wonderful words inspire us to continue delivering exceptional service and experiences to all our guests.We hope to welcome you back in the future to The Chelsea Harbour Hotel and Spa.Best regards,Guest Relations Team
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Guest Relation Team, Hotel Management
Dear MajdoulineThank you for your feedback and for choosing The Chelsea Harbour Hotel and Spa for your stay. We appreciate you taking the time to share your experience with us.Could you please let us know where we may have fallen short, so we can continue to improve our customer service? Your insights are valuable to us, and we are committed to enhancing our guest experience.We look forward to hearing from you and hope to welcome you back in the future.Warm regards,Guest Relations Team
by A verified traveler
Posted 8 Nov 2024
Hotel well positioned a short walk from Stamford bridge. Check time was quite late....4 pm. Having said that Iwas in tge queue for check in when the Chelsea team arrived for their pre match preparations. However staff were polite, friendly and helpful.
Comment from Hotel Management
11 Nov 2024 by Guest Relation Team, Hotel Management
Dear julianThank you for choosing The Chelsea Harbour Hotel and Spa for your stay and for sharing your experience with us. We’re delighted that you enjoyed our location and that our team’s politeness, friendliness, and helpfulness stood out during your stay.We understand that the 4 pm check-in may have felt a bit late, and we appreciate your patience, especially with the added excitement of the Chelsea team’s arrival. We’re always here to make your stay as seamless and enjoyable as possible.We look forward to welcoming you back soon.Warm regards,Guest Relations Team
by A verified traveler
Posted 4 Nov 2024
The property is a great location. lovely walks down the river close to everything. the service however is terrible .. took 1.5 hours to get room service breakfast and called laundry loads and no one picked up. very unimpressed with the service
Comment from Hotel Management
5 Nov 2024 by Guest Relation Team, Hotel Management
Dear JeremyThank you for your feedback and for choosing to stay with us. We appreciate the time you took to share your experience, and we are committed to improving our customer service. We look forward to welcoming you back to The Chelsea Harbour Hotel and Spa for an even better stay.Kind regards,Guest relation team
by A verified traveler
Posted 3 Nov 2024
Hotel reception nice, and rooms big but very dated. 4pm check in is not good.
Comment from Hotel Management
4 Nov 2024 by Guest Relation Team, Hotel Management
Dear JonathanThank you for choosing your stay with us and for your time in sharing this feedback. We’re pleased to hear you enjoyed our welcoming reception and spacious rooms.I understand that the 4 pm check-in time may have been an inconvenience, and your comments about the room decor are noted. We’re continuously working on ways to enhance the guest experience, and your insights are very helpful.We look forward to welcoming you back soon for a more seamless stay.Warm regards,Guest Relations Team
by A verified traveler
Posted 3 Nov 2024
I am a returning customer to this hotel where my previous stay was excellent. After checking in I returned to the reception and was greeted by another receptionist, I asked what times the pool was open and was notified that it was closed for refurbishment, there was nothing she could do as it was on their website and I needed to take up the issue with Expedia, she subsequently walked off and served another customer. A spa break with no swimming pool is a bit of an issue! The room cost was in the mid price range for this hotel, carpets in the bedroom were stained and damaged, the shower had a hole in the ceiling and water staining, the curtains didn’t close properly so couldn’t keep daylight out, cracked tiles in toilet, chest of drawers didn’t close and most TV channels kept dropping off. Very disappointing stay and would definitely not recommend their customer service and conditions of bedroom.
Comment from Hotel Management
4 Nov 2024 by Guest Relations Team, Hotel Management
Dear JustinThank you for your feedback regarding your recent stay with us. I apologize for the inconvenience you faced with the pool closure and the condition of your room. Your comments about our customer service and room issues are important to us, and we will address them promptly.We appreciate your input and hope to welcome you back for a much-improved experience in the future.Best regards,Guest Relations Team
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Guest Relation Team, Hotel Management
Dear RasheedThank you for choosing to stay with us at The Chelsea Harbour Hotel and Spa and for taking the time to share your feedback.We're pleased to know that you had a good stay with us, and we look forward to welcoming you back in the future. Please feel free to reach out if there’s anything we can do to make your next stay even more enjoyable.Warm regards,Guest Relations Team
by A verified traveler
Posted 2 Nov 2024
Really good stay. Mohit at the front desk was amazing and very welcoming. He sorted out a minor issue quickly! Thank you for a pleasant stay.
Comment from Hotel Management
5 Nov 2024 by Guest Relation Team, Hotel Management
Dear ImaadThank you for choosing The Chelsea Harbour Hotel and Spa for your stay and for taking the time to share your feedback with us.We are delighted to hear that you had an enjoyable experience, and it’s wonderful to know that Mohit was able to provide a warm welcome and quickly resolve any concerns. Your comfort and satisfaction are very important to us, and we appreciate your kind words.We look forward to welcoming you back for another pleasant stay in the future.Warm regards,Guest Relations Team
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Guest Relation Team, Hotel Management
Dear DeniseThank you for calling The Chelsea Harbour Hotel and Spa and taking the time to share your feedback with us. We're delighted to hear that you had a good stay!Your satisfaction is our top priority, and we look forward to welcoming you back soon.Warm regards,Guest Relations Team
