Ratings based on 1,268 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Friendly and helpful reception staff however for a 4 star hotel this seemed dated, small rooms and breakfast wasn’t worth £25 pp. breakfast was cold, coffee awful and not as nice as other hotels we’ve stayed at before in the same area. The breakfast staff seemed new or just simply didn’t know how to operate. I would class this as cheap and cheerful if you get the hotel at a good price but it’s certainly NOT worthy of the full price being asked for at this hotel.
by A verified traveler
Posted 29 Nov 2024
The properties a little worn out, but it did have good coffee and tea in the room, the staff is super friendly but most of all it’s all about LOCATION LOCATION LOCATION. You’re a three minute walk from Piccadilly Circus, and Chinatown. You’re also on one of the best streets for shopping in London, and the hotel lobby is very beautiful. The shining star of this property is the wonderful staff, great customer service, so friendly and really accommodated me. I would stay here again.
by A verified traveler from TORRANCE
Posted 27 Nov 2024
Although hotel staff were friendly and helpful, it was so inconvenient and disappointed that there is no elevator/lift access to the 15th floor where all of suites are located.
Hotel staff helped us for bringing up our big and heavy baggages all right we had to bring them down by stairs to get on the elevator on 14th floor.
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Excelente
Comment from Hotel Management
18 Nov 2024 by Kind regards, Vanessa, The Cavendish London, Hotel Management
Dear Karla, Thank you for taking the time to rate your recent stay at The Cavendish London. I hope we will have the opportunity to welcome you again soon.
by A verified traveler
Posted 17 Nov 2024
I had a fantastic stay at the Cavendish. The staff was warm and friendly. The room was always clean. Pall Mall is a fantastic area, and I would come back soon.
Comment from Hotel Management
18 Nov 2024 by Kind regards, Vanessa, The Cavendish London, Hotel Management
Dear Alexandra, Thank you for staying with us. The team are working hard and appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and The Cavendish London.
by A verified traveler from New York
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Kind regards, Vanessa, The Cavendish London, Hotel Management
Dear Thomas, Thank you for taking the time to rate your recent stay at The Cavendish London. I hope we will have the opportunity to welcome you again soon.
by A verified traveler
Posted 12 Nov 2024
The staff here are excellent and the location is a perfect base to explore London. The only down side is that even though it’s on a side street, the street noise can still be quite loud, especially when the pub down the street is closing.
Comment from Hotel Management
14 Nov 2024 by Kind regards, Vanessa, The Cavendish London, Hotel Management
Dear Panagiota, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.
by A verified traveler
Posted 12 Nov 2024
Very convenient to popular areas of interest and the facilities were well maintained. The staff were pleasant and very helpful.
Comment from Hotel Management
14 Nov 2024 by Kind regards, Vanessa, The Cavendish London, Hotel Management
Dear Kerisha, Thank you for staying with us. The team are working hard and appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and The Cavendish London
by A verified traveler
Posted 10 Nov 2024
We stayed here recently when we came to London to see Les Miserables. It was ideally located in a lovely area. It took us about 30 minutes to walk from Victoria Coach station, through St James's Park, and it was only a 10 minute walk to the theatre. There are lots of places to eat - some expensive, some more affordable - and it was a short walk to Piccadilly Circus and Trafalgar Square. Our room was spotlessly clean and very comfortable. The staff on reception were friendly and polite. Would definitely stay here again.
Comment from Hotel Management
11 Nov 2024 by Kind regards, Vanessa, The Cavendish London, Hotel Management
Dear Elin, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.
