Ratings based on 1,827 Verified Reviews

4.5 out of 5
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 16 Jan 2025
Perfect room! Even with 2 double beds. Plenty of space.
1 out of 5
by A verified traveler

Posted 14 Jan 2025
I do not recommend this hotel. Poor customer service, many problems staff unhelpful
Comment from Hotel Management
14 Jan 2025 by Kim Tian, Hotel Management
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
1 out of 5
by A verified traveler

Posted 13 Jan 2025
Comment from Hotel Management
14 Jan 2025 by Kim Tian, Hotel Management
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
5 out of 5
by A verified traveler

Posted 9 Jan 2025
What an absolutely lovely hotel to choose from while my husband and I celebrated our honeymoon! Not only were we greeted with a welcome and congratulations upon arrival, but we were also surprised with a sweet congratulatory note and a bottle of wine from the staff that was left in our room. Not only that, but the hotel itself was absolutely beautiful! With a breathtaking lobby decorated for Christmas, a cozy bar off to the side, and the coziest rooms, it was such a nice respite at the end of our days. And the staff was always willing to be incredibly helpful if we needed anything, especially with this being our first time in London. Thank you for helping to make our honeymoon so memorable and enjoyable!
Comment from Hotel Management
14 Jan 2025 by Kim Tian, Hotel Management
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
5 out of 5
by A verified traveler

Posted 8 Jan 2025
A Wonderful Stay at Bailey’s Hotel, London My family’s recent stay at Bailey’s Hotel in London was wonderful. From the moment we stepped into the beautiful Victorian building, we were greeted warmly by the staff. The lobby is lovely, with stunning architecture tastefully restored and charming Christmas decorations. The location of Bailey’s Hotel is unbeatable, situated in the heart of Kensington. It provided easy access to some of London’s most iconic landmarks, and the nearby Gloucester Road tube station was handy for exploring the city. The staff at Bailey’s were lovely and responsive. We checked into a suite for our family of four, and the concierge was very helpful, assisting us in booking our meal for the first evening. Our room was very good. The beds were comfortable, and the cleaning staff ensured the room was spotless, with bottled water and complimentary tea and coffee provided. The one negative was the limited closet space, which meant one of our children had to keep their clothing in their suitcase during the trip. While the rooms were nice, a bit of interior design could enhance their appeal. Overall, our stay at Bailey’s Hotel was wonderful, and we would certainly return again.
Comment from Hotel Management
8 Jan 2025 by Kim Tian, Hotel Management
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
4 out of 5
by A verified traveler

Posted 7 Jan 2025
Comment from Hotel Management
8 Jan 2025 by Kim Tian, Hotel Management
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
3 out of 5
by A verified traveler

Posted 4 Jan 2025
Bellmen and bar staff were amazing!! Rooms need more attention to detail as far as cleanliness. Some decor is dated.
Comment from Hotel Management
8 Jan 2025 by Kim Tian, Hotel Management
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
5 out of 5
by A verified traveler

Posted 4 Jan 2025
Love everything about this property except the breakfast, not terrible but not the best!
Comment from Hotel Management
8 Jan 2025 by Kim Tian, Hotel Management
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
5 out of 5
by A verified traveler

Posted 3 Jan 2025
All members of the staff were friendly and helpful. The concierge, Magic, was excellent and really dedicated to helping visitors plan their days. The hotel was beautifully decorated for Christmas and the rooms were very comfortable and a good size.
Comment from Hotel Management
8 Jan 2025 by Kim Tian, Hotel Management
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
2 out of 5
by A verified traveler

Posted 2 Jan 2025
Always missed to fill the supplies when cleaning the room. Dumped the drink on my daughter in the restaurant and still charging us service fees!
Comment from Hotel Management
8 Jan 2025 by Kim Tian, Hotel Management
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes