Ratings based on 883 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
The location is great if you are going to the O2 and only a short walk to the cable car that takes you there.
A lovely place to stay for a night.
by A verified traveler
Posted 12 Nov 2024
Staff could not do enough to make our stay special. Very nice atmosphere.
Comment from Hotel Management
14 Nov 2024 by Reshma Ravi, Hotel Management
Dear Elizabeth,Thank you for your kind words! We're thrilled to hear that our staff made your stay special and that you enjoyed the atmosphere. It’s always our goal to provide excellent service, and we're glad we could meet your expectations. We look forward to welcoming you back soon!Best regards,Reshma RaviGuest Relations ManagerSunborn London Yacht Hotel
by A verified traveler
Posted 12 Nov 2024
Hotel is excellent. Very limited dining opportunities in the evening in the local area
Comment from Hotel Management
14 Nov 2024 by Reshma Ravi, Hotel Management
Dear Erica,Thank you for sharing your feedback!We’re glad to hear that you had an excellent experience at our hotel. We understand that the limited dining options in the local area may have been an inconvenience, and we appreciate your understanding. We hope to welcome you back in the future and will always be happy to recommend nearby dining options or make reservations for you.Thank you again!Best regards,Reshma RaviGuest Relations ManagerSunborn London Yacht Hotel
by A verified traveler
Posted 10 Nov 2024
Whilst the location and the room were very convenient, I encountered a very rude and unprofessional gentlemen, who was acting as a « manager » in the evening. I faced an issue with a waiter who « forgot » to return my change after I paid a bill in the Bar.. I went to speak to the person on duty and faced the most rude person I have ever encountered. He told me that I should respect the staff and that if I was thinking to post a comment online, he would remove it. No attempts were made to listen to me nor to apologise. During the entire stay, lifts were not working or only partially. WIFI is very poor in the rooms on the first deck. I will certainly not return nor recommend this place.
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 28 Oct 2024
Stunning hotel something different, staff were amazing very helpful, rooms very clean and tidy
by A verified traveler
Posted 27 Oct 2024
Excellent location, very clean room, valuable for money and excellent service.
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 23 Oct 2024
A fabulous place to stay when at the excel centre or for the O2 it was unique and big rooms too very clean and comfortable good breakfast and good staff
