Ratings based on 1,376 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
It is very very old, some museum pieces even. Studio is a complete misnomer. The bits that could make it a studio are in a wardrobe type situation.
I know it was cheap for London at £140 per night, but I have stayed in several places for less that were much better value.
by A verified traveler
Posted 17 Nov 2024
A good property close to major rail stations.
Comment from Hotel Management
19 Nov 2024 by Angie, Hotel Management
Dear Neville,-We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!
by A verified traveler
Posted 15 Nov 2024
The property was a bit expensive for what it was in my opinion. The bed felt like it was about a million years old and the sheets were stained. We paid 30 pounds for a larger apartment but then did not end up staying in it. I think a refund should have been offered. Having said this, staff were very nice. Location was great. Overall 6/10
Comment from Hotel Management
15 Nov 2024 by Angie, Hotel Management
Dear Julia,Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to the reception desk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
by A verified traveler
Posted 13 Nov 2024
Not as they show you in the pictures, avoid this place at all costs. Dirty, old, broken place very noisy, staff not care at all!
Comment from Hotel Management
14 Nov 2024 by Angie, Hotel Management
Dear Wenyan,Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to the reception desk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
by A verified traveler
Posted 13 Nov 2024
Nice, but small.
Comment from Hotel Management
14 Nov 2024 by Angie, Hotel Management
Dear Tim,-We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!
by A verified traveler
Posted 10 Nov 2024
Rooms were too small.
Comment from Hotel Management
14 Nov 2024 by Angie, Hotel Management
Dear Leonard,-Thank you so much for taking the time to rate us. We hope to have you back with us soon!
by A verified traveler
Posted 30 Oct 2024
Nice and central and very walkable. A lot of restaurant choices and close to the tube. Our room faced a tennis court/park and was very noisy until late into the evening/early morning hours with people partying. Not ideal when you are tired from sightseeing all day. Wifi was terrible and was constantly breaking connection, again not ideal when trying to figure out places and how to get there to plan out daily activities.
Comment from Hotel Management
2 Nov 2024 by Angie, Hotel Management
Dear darryl,-Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!
by A verified traveler from Bellevue
Posted 27 Oct 2024
Very well located studio/aparthotel set up. We had a large balcony studio. It would have benefited from refurbishment but it was very clean and well organized.
Comment from Hotel Management
29 Oct 2024 by Angie, Hotel Management
Dear Alexandra,-Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.
by A verified traveler from Pahiatua
Posted 21 Oct 2024
Have stayed here a number of times in past month. Is on the cheaper side of accommodation from our experience but great value for money wth all of the facilities. Has good functioning kitchenette with everything we needed for a couple of days and also has washers and dryers on site for use by guests. Staff have always been helpful and friendly. Located a short walk from St Pancras and Kings Cross.
Comment from Hotel Management
22 Oct 2024 by Angie, Hotel Management
Dear Carey,-Thank you so much for your positive rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area
by A verified traveler
Posted 15 Oct 2024
Booked for my daughter: 3 nights but due to change in her travel plans she couldnt make the first night so arrived on the 2nd evening instead to find the reservation was cancelled without warning/message and the room resold! Leaving a 19 year old alone in London at nighf without a room. No help offered. No manager available and the girl on the desk rude and unhelpful and wouldn't even give her name! Am currently fighting for a refund which they are refusing despite having resold thenroom! Dont deserve to be represented on expedia. Dont stay here! Crooks!
Comment from Hotel Management
26 Oct 2024 by Angie, Hotel Management
Dear Cheryl,I believe this message was forwarded to management.
