Ratings based on 124 Verified Reviews

3.7 out of 5
86% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Wilbraham

Posted 23 Jun 2023
If you are looking for an inexpensive place in the area …. Great. But the stairs are like climbing in the old castles and it is 3 full sets of stairs. The area is SO noisy. We stayed and June and had to have the windows open because it was SO hot. But then we couldnt sleep and there were at least 20 flying knats or flies. When I called them they did nothing and we moved to a hotel. We needed sleep.
4 out of 5
by A verified traveler

Perfect for theatres

Posted 13 Jan 2023 on Hotels
Perfect location for theatres and site seeing
Comment from Hotel Management
13 Jan 2023 by Stayo, Hotel Management
Hello Brian, Thank you for your kind review! We are so happy to hear you enjoyed your stay and hope we can welcome you back again soon. Kind Regards,The Stayo Team
3 out of 5
by A verified traveler

Posted 12 Sep 2022 on Orbitz
It's in a great location that is close to shopping and walkable to the rest of the sights. The covent gardens subway station is close. It was very noisy. People partied down below late into the early morning. No A/C so pretty hot. Stairs were very steep so not for the elderly or infirm.
Comment from Hotel Management
4 Oct 2022 by The Stayo Team, Hotel Management
Hello Wesley,Thank you for taking the time to tell us about your experience Stayo. We regret to read that the experience and service you received during your recent stay did not meet your expectations nor your standards.Your feedback is very important to us. Please, accept our sincere apologise for the inconvenience caused.We hope to welcome you again in the future despite this experience.Kind regards,The Stayo Team
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Jun 2022 on Hotels
3 out of 5
by A verified traveler

Covent Garden Stay

Posted 14 May 2022 on Hotels
I booked this property a while ago I use Hotels.com a lot a week before my journey I went to my hotels.com app to check my stay!! Nothing came up & in my panic rebooked, about 2:45 on the day of the stay we got a call saying our 2 flats were ready 😱. We paid for 2 flats even though the policy said if I hadn’t confirmed then the booking would be cancelled We have paid for two apartments when we only stayed in one! Overall the communication was appalling and in the future we will do everything possible to avoid Stayo!
4 out of 5
by A verified traveler

Will come again

Posted 11 Mar 2022 on Hotels
Great apartment. Spotlessly clean and tidy. Super location
3 out of 5
by A verified traveler

Posted 5 Dec 2021
The stay was overall good but the service is really bad. We only got the password and how to get into the apartment because we reached out to stayo ourselves on the day that we arrived, we were worried that they wouldn’t respond as their number wasn’t going through that day. In terms of cleanliness it was good, but the shower is WAY too small, the bed was uncomfortable and the shower water, if you wanted warm, it had no strength to it. Also our room was very cold even with the heater on. Great blow dryer though, even though there was no full body mirror and no outlet in the bathroom.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Oct 2021
5 out of 5
by A verified traveler

Great stay!

Posted 14 Aug 2021 on Hotels
The apartment was gorgeous, the only feedback I would give was that the bedroom was absolutely boiling at night and only 1 fan was provided. The toilet also had a smell of drains which wasn’t too pleasant! Overall really enjoyed the stay and the apartment was in a brillant location
Comment from Hotel Management
5 Sep 2021 by Stayo Team, Hotel Management
Hello David, Thank you for your great feedback, this is very much appreciated! We are glad you enjoyed your stay, we will work hard to address the following issues you mentioned. We hope to welcome you back again! Kind regards
5 out of 5
by A verified traveler

Top quality place to stay, really good location.

Posted 18 Jul 2021 on Hotels
Excellent place to stay, had a really great experience, checkin easy and quality of accomodation really good. Would stay there again.
Comment from Hotel Management
5 Sep 2021 by Stayo Team, Hotel Management
Hello David, Thank you for your great feedback, this is very much appreciated! We are glad you enjoyed your stay and we hope to welcome you back again! Kind regards
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