Ratings based on 990 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Great room, amenties and hot breakfast.
Very spaxious suite, jacuzzi tub was awesome, bed so comfy.
Fully recommend
by A verified traveler
Posted 19 Nov 2024
by A verified traveler from St. Thomas
Posted 15 Nov 2024
Always a great place to stay. Lots of parking and it’s right off the highway.
Comment from Hotel Management
19 Nov 2024 by Jesty (Operations Manager), Hotel Management
Hello Gary, Thank you so much for your wonderful feedback! We're thrilled to hear that you had another great stay with us. We completely agree—our convenient location and ample parking make it easy for guests to feel right at home, and we're so glad it worked well for you.It’s always a pleasure to have guests like you, and we can’t wait to welcome you back next time you're in the area. If there’s anything we can do to make your stay even better, please don’t hesitate to let us know.Safe travels and see you soon!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Jesty (Operations Manager), Hotel Management
Hello Mary, Thank you so much for your fantastic 5/5 rating! We are absolutely delighted to hear that you had such a positive experience with us. It’s always our goal to provide exceptional service and comfort, and knowing that we succeeded in making your stay memorable truly means the world to us.Your kind feedback is greatly appreciated, and it motivates our team to continue delivering the best possible experience to all of our guests. We look forward to welcoming you back soon!If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to reach out.Thanks again, and safe travels!
by A verified traveler
Posted 5 Nov 2024
Love this hotel. Best value for money in London. This time we had a Queen suite with Jetted tub and the room was huge - like small apartment. Was a beautiful modern suite. Bed was very comfy. Jetted tub was a nice big size. Shower/bathroom in seperate room. Well equipped mini kitchen with 3/4 size frisge, stove top and microwave. Full size coffee maker. Breakfast is a fantastic selection of hot and cold options. Parking easy and immediately outside building. Timmies 2 mins away. Whats not to love? Will be back and always recommend!
Comment from Hotel Management
5 Nov 2024 by Jesty (Operations Manager), Hotel Management
Hello Toni, Thank you so much for your kind and detailed feedback! We’re absolutely thrilled to hear that you loved your stay with us and found our Queen suite with the jetted tub to be such a comfortable and spacious retreat. It’s great to know you enjoyed the modern amenities, from the well-equipped mini kitchen to the cozy, comfy bed.We’re also happy to hear you had a positive experience with our breakfast selection and the convenient parking right outside the building. And of course, we agree – who can resist a quick stop at Timmies!Your recommendation means the world to us, and we can’t wait to welcome you back on your next visit to London. If there’s anything we can do to make your future stays even better, please don’t hesitate to let us know.
by A verified traveler
Posted 3 Nov 2024
We stayed here last year, and it was inder construction. No pool. We stayed here a year later and still under construction. No pool or party room for the kids. We had it booked and they cancelled it on us a fay before we arrived
Comment from Hotel Management
4 Nov 2024 by Jesty (Operations Manager), Hotel Management
Hello Greg, Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the ongoing construction and any inconvenience it may have caused, especially regarding the pool and party room facilities. We understand how important these amenities are for families, and we regret that we had to cancel your reservation for the party room just before your arrival.Please know that we are working hard to complete the renovations and enhance our guests' experience. Your comments are invaluable to us, and I will ensure they are shared with our management team.If you choose to stay with us again in the future, we would love to offer you a discount as a token of our appreciation for your understanding. Please feel free to reach out directly for any future bookings.Thank you again for your patience, and we hope to welcome you back soon.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Jesty (Operations Manager), Hotel Management
Thank you so much for your fantastic 5/5 rating! We’re thrilled to hear that you had such a positive experience during your stay.Your kind words motivate our team to continue providing excellent service and memorable stays. If there’s anything specific you enjoyed or suggestions you have for your next visit, we’d love to hear!We look forward to welcoming you back soon!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Jesty (Operations Manager), Hotel Management
Thank you so much for giving us a 3/5 score! If you have any specific highlights from your stay or suggestions for improvement, we’d love to hear them. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 Oct 2024
Needs cleaning
Comment from Hotel Management
11 Oct 2024 by Jesty (Operations Manager), Hotel Management
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with the cleanliness of your room.I have alerted our housekeeping team, and they will attend to this matter promptly. Your comfort is our top priority, and we appreciate your understanding.If there's anything else we can do to enhance your stay, please let us know.
by A verified traveler
Posted 10 Oct 2024
I like the location, the decor and especially the breakfast!
Comment from Hotel Management
11 Oct 2024 by Jesty (Operations Manager), Hotel Management
Hello Linda, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our location, decor, and especially our breakfast. It’s always our goal to create a memorable experience for our guests.We hope to welcome you back soon!
