Ratings based on 157 Verified Reviews
3.4 Room cleanliness
3.2 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 1 Sep 2024
Really great apartment - a real treat to have a whole flat in London - it was spacious and had all we needed. Would definitely book again!
by A verified traveler
Posted 13 Aug 2024 on Hotels
by A verified traveler
Could do with a refresh
Posted 11 Jul 2024 on HotelsNo privacy in main bedroom due to 14 slats missing from the blinds; electric point in main bedroom wouldn’t take a UK plug, and in living room heating up the plug; both beds lumpy and uncomfortable.
by A verified traveler
DO NOT BOOK IF YOU WANT A SPECIFIC LOCATION!
Posted 8 Jul 2024 on HotelsAfter reading the reviews, I thought I’d take a chance as some were fine. We knew we had to pay a large damage deposit and there was no check in desk but we wanted somewhere close to the O2 for a concert.
When we arrived at our destination I rang as instructed and was sent the email to pay the deposit. I immediately rang them back, after transferring the sum, to check in and was told (after trying several times to get through and being cut off) that there was a problem with the accommodation and I was being ‘upgraded’ to the Aldgate apartments. I tried to explain that this was completely unsuitable for our needs as it was 4 miles north west of where we wanted to be and a 30 minute taxi ride away but they were adamant that I had to accept it. I told them no and insisted I wanted to cancel and get a refund instead. I was told that if I went on the Hotels.com website I’d be able to do this. Initially I was unable to cancel as the booking was already supposedly in progress.
Eventually, after 2 days, I managed to get through to a live agent who was really helpful and managed to get me a refund. The whole situation was at the time, and has since been, extremely stressful and costly as my new accommodation in London was considerably more.
I doubt Stay Inn even have rooms in Greenwich or they totally overbook knowing people will ignore the reviews to get an apartment close to the venue and are then obliged to move location having no other choice.
Be warned!
by A verified traveler from Burbank
Posted 8 Jul 2024
The booking and check-in process was inordinately shadowy and veiled, with instructions only provided moments before the check-in time. They were also near non-responsive to maintenance issues that left us without hot water for almost 3 full days and an inoperative washer/dryer. An unfortunate situation as the desirable design and location were overshadowed by their lackluster approach to 1.) guest concerns re being informed and 2.) functioning amenities.
by A verified traveler
Beautiful apartment
Posted 3 Jul 2024 on HotelsA beautiful, very spacious apartment in a safe area, we really enjoyed our stay. Staff were very friendly and responsive. Will be booking with the same company again. Many thanks.
by A verified traveler
It's just ok
Posted 19 Jun 2024 on HotelsThe stay was ok, the property is ok, it's just the long winded check in process that is really anoying. It is really close to the O2 arena so the location is great if you are going for a gig or event. It doesn't have parking so we just parked by Radisson Red around the corner on the road, it's free.
I was a bit worried after reading the horrible reviews, but it was absolutely fine. The communication with customer service was ok, they got back to us fast enough by email and they were helpful over the phone as well.
If you are very fussy or expect mega luxury then don't stay here. Otherwise it's ok for a short stay.
by A verified traveler
Posted 13 Jun 2024 on Hotels
by A verified traveler
Posted 16 May 2024 on Hotels
