Ratings based on 952 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Kaisha , Hotel Management
Dear Austen,Greetings from Iconic St Martins Lane! Firstly, I would like to express my sincerest appreciation to you for your kind patronage to St Martins Lane as your preferred residence during your recent visit to London. I would also like to thank you for having taken the time to leave a review following your stay with us. We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heart warming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing St Martins Lane.Kind Regards, Kaisha
by A verified traveler
Posted 30 Nov 2024
We had a great stay!
Comment from Hotel Management
1 Dec 2024 by Kaisha , Hotel Management
Dear Shirley, Greetings from Iconic St Martins Lane! Firstly, I would like to express my sincerest appreciation to you for your kind patronage to St Martins Lane as your preferred residence during your recent visit to London. I would also like to thank you for having taken the time to leave a review following your stay with us. We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heart warming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing St Martins Lane.Kind Regards, Kaisha
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Ottavia, Hotel Management
Dear Dale, Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback.At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. Dale, we value our guests and understand how important it is to offer exceptional service, we also very much appreciate your business and hope that you will remain a regular guest.Thank you, taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!Warm regards, Ottavia
by A verified traveler
Posted 26 Nov 2024
We absolutely loved our stay at the Saint Martin Ln., Hotel !!
The room was exceptional. The staff was wonderful so easy and convenient for us to get around.
Comment from Hotel Management
26 Nov 2024 by Kaisha, Hotel Management
Dear Wayne, Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. We value our guests and understand how important it is to offer exceptional service, we also very much appreciate your business and hope that you will remain a regular guest. Thank you, taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Kaisha
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Kaisha, Hotel Management
Dear Irene, Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. We value our guests and understand how important it is to offer exceptional service, we also very much appreciate your business and hope that you will remain a regular guest. Thank you, taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Kaisha
by A verified traveler
Posted 18 Nov 2024
First impressions stay with you unfortunately. We checked in before our room was ready - absolutely no problem,
On return, and after a very tiring day - we had to make 3 trips to and from reception as the key we were given didn’t work. No apology for the inconvenience.
Maintenance then came and the issue fixed and he was very apologetic.
We had to rescan our card for ‘extras’ and I didn’t like to see mine and other guests check in forms left on the front desk for all to see - a gdpr issue.
Apart from the issue the room was very nice, good linen and bed, lovely shower & toiletries, very clean.
Comment from Hotel Management
19 Nov 2024 by Kaisha , Hotel Management
Dear Sue,Greetings from St Martins Lane!Firstly, I would like to express my sincerest appreciation to you for having chosen St Martins Lane as your preferred residence in London. I would also like to thank you for having taken the time to leave a review following your stay with us. While I do sincerely apologize for the disappointing experience you encountered during your recent stay with us, your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. Allow me to investigate further on the missteps. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service and I would like to thank you for bringing your experience to our attention. Thank you for choosing St Martins Lane .Kind Regards, Front Desk Team
by A verified traveler from Bedford
Posted 16 Nov 2024
It’s a lovely hotel very convenient for everything
Comment from Hotel Management
16 Nov 2024 by Ottavia, Hotel Management
Dear Joanna,Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback.At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. Joanna, we value our guests and understand how important it is to offer exceptional service, we also very much appreciate your business and hope that you will remain a regular guest.Thank you, taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!Warm regards, Ottavia
by A verified traveler from Rockville
Posted 11 Nov 2024
Superb location with easy walking distance to tons of restaurants, theatres, and the National Gallery.
Comment from Hotel Management
13 Nov 2024 by Ottavia, Hotel Management
Dear Bishara, Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback.At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. Bishara, we value our guests and understand how important it is to offer exceptional service, we also very much appreciate your business and hope that you will remain a regular guest.Thank you taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!Warm regards, Ottavia
by A verified traveler
Posted 8 Nov 2024
The property is located in a central area of the theater district of London. Most of the staff at the hotel gave helpful service. The breakfast buffet is delicious with a wide selection of fresh fruit, yogurt, salmon and pastries. Unfortunately, we needed to wait for our room to be ready and at 3:20pm were shown a room below the grade we had paid for. We needed to wait longer for that room, any other time this would not have been a problem but we had been traveling for over 20 hours and had an appointment to make, so it was frustrating that the room was not ready on time. I would stay at this hotel again as overall we enjoyed our time there.
Comment from Hotel Management
9 Nov 2024 by AA, Hotel Management
Dear JetBlu,Thank you so much for taking the time to share your feedback. We are delighted to hear that you enjoyed the central location of our property, our breakfast selection, and the helpful service provided by most of our staff.I sincerely apologize for the delay in your room being ready upon arrival and for the inconvenience this caused, especially after a long journey. I understand how frustrating it can be when plans are disrupted, and I deeply regret that your room was not available on time. Please be assured that this is not the standard of service we aim to provide, and I will address this with our team to ensure that we can improve on this in the future.We are grateful that, despite this issue, you enjoyed your stay with us, and we would love the opportunity to welcome you back in the future.Warm regards,Ali A
by A verified traveler
Posted 3 Nov 2024
Have stayed here multiple times. Great staff, great location.
Comment from Hotel Management
4 Nov 2024 by AA, Hotel Management
Dear Ross,Thank you for choosing to stay at St Martins Lane.As a brand committed to providing an inspired journey full of fashion-forward style and exceptional service, we strive to ensure that you are always connected to the world and able to experience true elegance and refinement during your time with us. “As St Martins Lane hosts, we make the everyday exquisite.”We are delighted to hear that your stay was comfortable and enjoyable, and we look forward to welcoming you back soon so that you can continue your exploration of London.Best regards,Ali
