Ratings based on 989 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024
Great everything!
Comment from Hotel Management
30 Jun 2024 by St. Ermins Hotel , Hotel Management
Hi there!Thank you for your kind feedback.We are looking forward to welcoming you back soon.Kind regards
by A verified traveler from Sarasota
Posted 21 Jun 2024
This hotel is a real Gem in every aspect: guest rooms, service, restaurant and bar, spectacular lobby, afternoon tea and open wine bar in the evenings. I highly recommend it to anyone with high expectations of a genuine quality stay in London.
Comment from Hotel Management
23 Jun 2024 by St. Ermins Hotel , Hotel Management
Hi there!Thank you so much for your lovely review. We can't wait to welcome you back!Kind regards
by A verified traveler
Posted 20 Jun 2024
We stayed in a "Family Room" with two double beds and 2 bathrooms. The room was pretty small, but lovely. It was so nice to have two bathrooms. The room was very clean, nice linens, big windows and nice view. The complimentary breakfast buffet was amazing. There is also a complementary happy hour in the courtyard. The common spaces were very nice and cozy. We loved the little gardens in the entrance. The staff was incredible - so friendly. The concierge helped me plan our days so beautifully. The location is unbeatable. Walk to Buckingham Palace, Westminister Abbey, and around the corner from an underground station. Highly recommend this hotel!
Comment from Hotel Management
23 Jun 2024 by St. Ermins Hotel , Hotel Management
Hi there!We would like to thank you for taking the time to review your stay with us.We hope to see you soon again!Kind regards
by A verified traveler
Posted 16 Jun 2024
With a few exceptions, we were very happy w/ our stay at St. Ermins. The staff was exceptional - the front desk, the restaurant staff, the bellhops, etc. No matter the day, they were helpful and courteous.
The hotel does show its age in some respects. Our first room had an annoying noise in the bathroom any time the water ran, whether it was the sink, toilet or shower. The staff was able to move us and were able to upgrade the room when I requested (it was not automatically offered) at an add’l cost (discounted).
The 2nd room was spacious and clean. Only complaints, the floor squeaked in certain parts (which likely was annoying to those under us) and there was a constant sound in the room - sounded like water running through pipes. It was low enough to essentially be white noise when sleeping (though I prefer total quiet).
The location is very convenient, just a block from the tube station. And close enough to many restaurants, shopping centers, and sites. Our breakfast was included and it was convenient to have that be available everyday.
We would happily stay here again.
Comment from Hotel Management
23 Jun 2024 by St. Ermins Hotel , Hotel Management
Hi there!Thank you so much for your lovely review. We can't wait to welcome you back!Kind regards
by A verified traveler
Posted 12 Jun 2024
Loved the location, the hotel is gorgeous and stafff wonderful! Loved breakfast too!
Comment from Hotel Management
23 Jun 2024 by St. Ermins Hotel , Hotel Management
Hi there!Thank you so much for your lovely review. We can't wait to welcome you back!Kind regards
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
Posted 8 Jun 2024
Pros: everything! Nothing to complain about
Comment from Hotel Management
23 Jun 2024 by St. Ermins Hotel , Hotel Management
Hi there!Thank you so much for your lovely review. We can't wait to welcome you back!Kind regards
by A verified traveler
Posted 29 May 2024
Absolutely stellar service.
Comment from Hotel Management
23 Jun 2024 by St. Ermins Hotel , Hotel Management
Hi there!Thank you so much for your lovely review. We can't wait to welcome you back!Kind regards
by A verified traveler from PORT SAINT LUCIE
Posted 27 May 2024
Ideal location for Westminster attractions. Breakfast was delicious!! Beautiful hotel.
Comment from Hotel Management
23 Jun 2024 by St. Ermins Hotel , Hotel Management
Hi there!Wow, thank you for your lovely comments and we look forward to welcoming you back soon!Kind regards
by A verified traveler
Posted 26 May 2024
Lovely hotel perfect location great rooms some bar staff were not particularly friendly and didn't seem to want to be doing there job!
Comment from Hotel Management
23 Jun 2024 by St. Ermins Hotel , Hotel Management
Hi there!We would like to thank you for taking the time to review your stay with us.We hope to see you soon again!Kind regards
