Ratings based on 92 Verified Reviews
4.3 Room cleanliness
3.7 Service & staff
3.7 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Good sized room, clean and tidy. No air conditioning and room got very warm, a fan was supplied but not that effective. Quite a busy location so could be noisy overnight as no double glazing. Couldn’t find any milk among the essential cupboard items. Overall suited us for our weekend trip as conveniently located to the Cenotaph area and the pub downstairs was excellent for food and drink.
by A verified traveler
Posted 5 Nov 2024
Easy to access and the room was clean and comfortable.
by A verified traveler
Posted 18 Aug 2024 on Hotels
by A verified traveler
Posted 13 Aug 2024 on Hotels
The room was excessively hot and the provided fan did not help to alleviate the heat. Air conditioning is required
Comment from Hotel Management
14 Aug 2024 by Sonder, Hotel Management
Hi Stephen, Thank you for sharing your feedback. We're sorry to hear about the challenges you faced during your stay. We do our best to disclose that this location does not have air conditioning. However, we'll review our listing and work to ensure it's displayed more prominently. Your comments have been noted and will be shared with our team for immediate review and action. We appreciate your understanding and patience as we work to provide a better way to stay for all.
by A verified traveler
Posted 8 Aug 2024
Great location, handy to public transport, and very well priced.
The room had everything needed for our one night stay, and was clean and comfortable.
As not staffed, entry instructions were sent in good time, and the process was smooth and felt secure.
Would certainly use again if in the area.
by A verified traveler
Posted 5 Aug 2024 on Hotels
by A verified traveler
Posted 18 Jul 2024
Room was beautiful and clean. Really good value for a London stay and right near where we needed to be.
I will definitely use again.
by A verified traveler
Posted 15 Jul 2024 on Hotels
by A verified traveler
Posted 4 Jul 2024 on Hotels
by A verified traveler
Posted 30 Jun 2024
I stayed in room no 18 which was at the attic. There is no heat insulation at the roof, window can not be open and the room is literally a heat trap. It was insanely hot, and when I told this to staff , they told me I was speculating !!! Really the person who dealt with ne was not helpful. I would not recommend anybody to stay in this premises during summer. It gets unbarebly hot and I am not exaggerating. Do not stay in summer unless they fit the place with air conditiıning.
Comment from Hotel Management
7 Jul 2024 by Sonder, Hotel Management
Hi Cenk, we're very sorry for the customer service you received. It fell below our standard, and we apologize. We'll review your concerns and work to improve our customer service. Again, we apologize and hope to have the opportunity to make this up to you in the future.
