Ratings based on 100 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Room was so small and smelled moldy felt sick the whole stay
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 22 Aug 2024 on Hotels
by A verified traveler
Posted 21 Aug 2024 on Hotels
by A verified traveler
Posted 20 Aug 2024
The property was clean and comfortable. I have stayed many times before. Sadly on this occasion the cleaners started cleaning the 2 neighbouring rooms at 830 am. Crashing and banging around, also mobile phones ringing loudly and staff talking loudly to each other I asked them if this could be reduced. The reply was “we start work at 830 am these are rooms to clean so we cannot “
Really not acceptable when check out time is 10 am. It is not a great start to the morning
Comment from Hotel Management
21 Aug 2024 by Sonder, Hotel Management
Hi Susan, we're sorry for your interaction with the cleaning crew. We'll relay this information to our team and work to ensure this doesn't happen again. Please accept our apologies for the inconvenience. We'd love to host you again in one of our 40+ cities worldwide.
by A verified traveler
Accessibility non-existant
Posted 16 Aug 2024 on HotelsCompletely unsuitable for me because of my mobility needs. I should have checked accessibility, but being only 1 night (thank goodness) I didn't. I was effectively trPped in the room until I left the next morning. I attempted to get assistance with my luggage but the remote chat wasn't working.
Comment from Hotel Management
21 Aug 2024 by Sonder, Hotel Management
We're very sorry to hear about your experience. We value accessibility and would happily help you plan an accessible stay. Please get in touch with our 24/7 support team. We'd love to assist you.
by A verified traveler
Posted 20 Jul 2024 on Hotels
Very comfortable bed however it was a very hot day and the Air Conditioner kept making a very kind banging noise all night and the toilet was very close to the bath so was rather uncomfortable to sit on
Comment from Hotel Management
29 Jul 2024 by Sonder, Hotel Management
Thanks for staying with us, Katie! We appreciate your feedback, and we'll relay your thoughts to our team. We hope to host you again soon!
by A verified traveler
Posted 2 Jul 2024
I've stayed in Sonder before elsewhere in London so understand the concept. The property was easy to find from the street and had been renovated well. I received a wonderful greeting at 10pm in the evening from the lady on the front desk who made me feel welcome, and other members of staff I spoke with throughout my stay were equally friendly and very willing to help guests.
The room in the main building was comfortable, with air conditioning, a safe and a chiller – safe and chiller are often omitted by other hotels at similar price points, so this is to be noted positively. I had everything I needed for a comfortable stay.
Downsides. I had read the reviews before booking which seemed to give a mixed perception of the hotel. While initially I could see no reason for some of the negative reviews, the reasons did emerge as time went on – when going to sleep, I realised there is very little sound isolation from the corridors and adjacent rooms. I could hear every movement of people coming and going, so I do expect rooms on the staircase would be disturbed by luggage being moved around by other guests etc. There is a somewhat busy street nearby which seems to be used by fast, noisy cars in the night and this was also audible from the room. I was able to sleep well once things quietened down but these factors from other reviews are true.
In the vicinity I also note that nearby tube stops are some distance walking, although there is a regular bus service (including night bus).
by A verified traveler
Posted 23 Jun 2024 on Hotels
by A verified traveler
Posted 28 May 2024
It's an aesthetically pretty property but the walls and floors are paper thin and you can hear everything and the shower only went freezing or scalding
Comment from Hotel Management
30 May 2024 by Sonder, Hotel Management
Thanks for your feedback, Emily. We're glad you liked our style, but we're sorry for the noise and water issues. Please reach out to us before your next stay, and we will provide complimentary earplugs and a white noise machine. While we understand the may not fully solve the problem, we want to help reduce the street noise however we can. Our team is available 24/7 to help with things like water problems. We hope to show you a more relaxing visit next time.
