Ratings based on 451 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Ramona

Posted 11 Oct 2024
Great Location, room size was average to small. Very expensive for a 4 star hotel.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Sep 2024 on Hotels
5 out of 5
by A verified traveler

Great stay!

Posted 21 Aug 2024 on Hotels
Amazing hotel, centrally located , loved it!
2 out of 5
by A verified traveler

Posted 12 Aug 2024
Broken telephone plus broken alarm clock ( went off every hour or 2 all night long
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Jul 2024 on Hotels
5 out of 5
by A verified traveler

Great location.

Posted 15 Jul 2024 on Hotels
The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning). The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night. The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this. We'd definitely stay here again but look to get a room in a different location.
2 out of 5
by A verified traveler

Posted 9 Jun 2024
A catalogue of poor service even before we arrived. Wrong rooms booked. Not connecting as promised. No rollaway bed. Room service didn’t turn up. TVs didn’t work. Keys didn’t work. Telephone didn’t work. Toilet was faulty. Reception ignored us when reporting issue with room. Maintenance came at midnight to fix fault. Just not what I expected from a five star hotel as a platinum member.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 31 May 2024
3 out of 5
by A verified traveler

Bad Hotel review

Posted 24 May 2024 on Hotels
Unfriendly, unprofessional staff. I was told that because I’m staying 7 nights , I got the room with no view and the last one from the elevator. They made me wait an hour before I got checked in .
5 out of 5
by A verified traveler

Posted 23 May 2024
Absolutely wonderful staff!
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